ASSISTANT PROJECT MANAGER | CALL CENTRE BASED | MILNERTON | IN SOUTH AFRICA

ASSISTANT PROJECT MANAGER | CALL CENTRE BASED MILNERTON | START ASAP | R PER MONTH | 3 MONTH CONTRACT TO PERM   Our client is a national organisation who offers a very dynamic, positive, buzzing and thriving working environment. We are looking for a driven and very hard working person to join this growing company.   GENERAL DUTIES: ·         General duties in line with the business objectives ·         Recruiting, training, motivating and managing telesales staff as well as handling queries   DUTIES AND RESPONSIBILITIES: PROCESSING: ·         Ensure all processing is done accurately and timeously ·         Daily data capturing of daily sales achieved by telesales staff and other information ·         Preparation of sales leads from database ·         Extract and prepare data for emails ·         Emailing ·         Follow up on undelivered mail and amend addresses and repost ·         Deal with telephone queries ·         Meeting daily and monthly deadlines ·         Database laser printing ·         Credit card processing ·         Bank statement reconciliation – this should ideally be done on a weekly basis ·         Follow up on bank statements, queries with the bank and donors   PREPARE REPORTS: ·         Running various previously set up database queries to update report spreadsheets ·         Build accurate telephone cost reports   RECRUIT NEW STAFF: ·         Interview and role play ·         Oversee employment contracts   TRANING: ·         Ensure new staff are trained thoroughly ·         Review existing staff performance to identify training needs ·         Listen to random calls to improve quality of pitch   MOTIVATE: ·         Handling any and all staff queries   DISCIPLINE: ·         Firm management of staff ·         Be vigilant to underlying and problematic staff issues ·         Handle and resolve issues quickly ensuring other staff members ability to perform their tasks is not affected   QUALITY OF STAFF WORK: ·         Monitor sales sheets in order to improve quality and minimise errors ·         Manage all staff productively ·         Ensure the company is marketed professionally by all staff to ensure positive support from the public ·         Monitor and ensure all staff meet their deadlines ·         Ensure marketers exercise professionalism, honesty, integrity and creditability while exercising their duties ·         Handle the public’s complaints – escalate and liaise with top management and the company’s Head Office   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to    *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV. If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!