Bookings reservations

Multilingual Optional, Well Spoken, Computer Literate, with 6 months Experience in the Hospitality, Bookings and Reservation Field

Seeking Booking and Reservation personnel to acquire establishments and make bookings on behalf of  clients.   Candidate has to have experience in the required field and the hospitality department.

A Four-Star Guest House (B&B) situated in Summerstrand, Port Elizabeth seeks a Pro-active, Dynamic & Energetic Guest House Manager. RESPONSIBILITIES/DUTIES WOULD INCLUDE (NOT LIMITED TO) THE FOLLOWING: · Bookings & Reservations System · Quotations & Replies to Enquiries · Checking In & Checking Out of Guests · Maintaining Guest Relations · Preparing & Serving Breakfast · Daily Administrative Duties · Ensuring Guest House Supplies are Ordered/Bought · Stock Taking · Marketing & Social Media Communications · General Housekeeping Duties · Minor Maintenance · Overseeing Housekeeping & Gardening Staff · Managing the General Maintenance of the Property · Event Management: Coordinating & Organising Events · Keep Filing & Administrative Records Up to Date · Managing Petty Cash · Invoicing & Month End Reconciliation & Reports · Basic Monthly Bookkeeping / Capturing of Invoices/Receipts etc · Feedback Meetings/Reports MINIMUM REQUIREMENTS: · Matric Certificate · Previous Hospitality Experience, Preferably in a Similar Position – 2yrs Minimum · Good Communication & Interpersonal Skills · Ability to Interact Professionally with Clients – Telephonically, Via E-mail and In Person · Fluent in English & Afrikaans (Xhosa an Advantage) · Strong Admin & Computer Skills · Basic Bookkeeping Experience · An Eye for Detail and Commitment to Excellence · Own Transport & Valid Driver’s Licence · Willingness to go the Extra Mile for Guests · Pro-Active, Energetic & Go-Getter type Personality · Self-Driven, Initiative & Problem Solving Skills · Single Person or Possibly a Couple with no Dependents/Pets · Candidate should have no criminal history and preferably a non-smoker · Contactable References REMUNERATION: Free Accommodation (Bedroom/Lounge/Bathroom) Monthly Salary Position Available from 25 July 2021 Should you wish to apply for the position, please submit your CV, motivational letter & photograph to info@anchorage.co.za Please note that only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

A 4-star Guest House in Summerstrand, Port Elizabeth seeks a Dynamic & Energetic Guest House Manager with immediate availability. *Please note - this is a live-in position - not negotiable* RESPONSIBILITIES/DUTIES WOULD INCLUDE (NOT LIMITED TO) THE FOLLOWING: · Managing Bookings & Reservations System · Quotations & Replies to Enquiries · Checking In & Checking Out of Guests · Maintaining Guest Relations · Preparing & Serving Breakfast · Daily Administrative Duties · Ensuring Guest House Supplies are Ordered/Bought · Stock Record Keeping · Marketing & Social Media Communications · General Housekeeping Duties · Overseeing Housekeeping & Gardening Staff · Managing the General Maintenance of the Property · Filing & Administrative Records · Managing Petty Cash · Basic Bookkeeping Functions · Invoicing & Month End Reconciliation / Reports · Weekly Feedback Meetings/Reports MINIMUM REQUIREMETNS: · Grade 12 · Previous Hospitality Experience is a Requirement · Good Communication & Interpersonal Skills · Ability to Interact Professionally with Clients – Telephonically, Via E-mail and In Person · Fluent in English & Afrikaans (Xhosa an Advantage) · Strong Admin & Computer Skills · Basic Bookkeeping Experience Essential · An Eye for Detail · Own Transport & Valid Driver’s Licence · Willingness to go the Extra Mile for Guests · Pro-Active, Energetic & Go-Getter type Personality · Single Person Preferred REMUNERATION: Free Accommodation (Bedroom/Lounge/Bathroom) Monthly Salary Position Available immediately. Should you wish to apply for the position, please submit your CV, motivational letter & photograph to peguesthouse2022@gmail.com Please note that only shortlisted applicants will be contacted. Should you not receive a response within two weeks, please consider your application unsuccessful. FOR APPLICATIONS: (No applications will be considered after this date)

Job title: Cruise Consultant Department: Reservations Job Type Classification: Permanent Locations: (Cape Town) Western Cape   If you’re confident, independent, enjoy working with people and have a passion for excellent Customer Service, then MM Cruises, the leading cruise company in South Africa, The Mediterranean, and Brazil  wants you to join our team of well trained, professional Cruise Consultants. Job Description: Under the direction of the Reservations Manager to assist with new and existing cruise bookings by: - Promptly answering  incoming calls from direct passengers / Travel Agents - Making new cruise bookings - Answering  passenger queries - Providing quotations and information on MM Cruises products - Assisting walk-in clients with information, quotes or bookings. Key Requirements: A service driven individual with a passion for service excellence and experience in the customer service and travel industry to assist customers with new and existing cruise bookings. Requirements  - Excellent written and spoken English  - Computer literate  - Minimum 1 year travel industry experience  - Minimum 1 year customer contact centre  experience Personal Skills/Attributes  - Extremely motivated - Flexible - Show initiative and pro activity Call now:

Cruise ConsultantDepartment Reservations job Type Classification: Permanent Locations: (Cape Town) Western Cape If you’re confident, independent, enjoy working with people and have a passion for excellent Customer Service, then MSC Cruises, the leading cruise company in South Africa, The Mediterranean, and Brazil wants you to join our team of well trained, professional Cruise Consultants. Job Description: Under the direction of the Reservations Manager to assist with new and existing cruise bookings by: - Promptly answering incoming calls from direct passengers / Travel Agents - Making new cruise bookings - Answering passenger queries - Providing quotations and information on MSC Cruises products - Assisting walk-in clients with information, quotes or bookings.Key Requirements: A service driven individual with a passion for service excellence and experience in the customer service and travel industry to assist customers with new and existing cruise bookings.Requirements - Excellent written and spoken English - Computer literate - Minimum 1 year travel industry experience - Minimum 1 year customer contact centre experiencePersonal Skills/Attributes - Extremely motivated - Flexible - Show initiative and proactivitySalary R Call now:

We are looking for a casual receptionist to serve as our guests’ first point of contact and manage all aspects of their accommodation. Reception responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the guesthouse industry, we would like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. NOTE: must be able to work shifts Responsibilities: · Perform all check-in and check-out tasks. · Manage online and phone reservations. · Register guests collecting necessary information (like contact details and exact dates of their stay) · Welcome guests upon their arrival and assign rooms. · Provide information about our guesthouse, available rooms, rates, and amenities. · Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs. · Confirm group reservations and individual reservations. · Maintain updated records of bookings and payments. Requirements: · Work experience as a receptionist, or similar role · Experience with Semper · Understanding of how travel planning websites operate, like Booking and TripAdvisor. · Customer service attitude · Excellent communication and organizational skills · Degree in guesthouse management is a plus

FOH / RECEPTION / GENERAL ASSISTANT LIVE-IN POSITION! Minimum 2 years FOH/Reception Experience in a Hotel/Lodge required! Experience with hospitality related computer systems, in particular APEX and KNIGHTSBRIDGE would be a definite advantage. To provide a friendly, welcoming and efficient service to all hotel guests. To respond courteously to guests’ requests, play a part in the general running of the reception desk and help the Assistant General Manager to maintain a smooth room bookings service. To check rooms for cleanliness and to oversee the running of the restaurant as and when required. · Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience · Build a good rapport with all guests and resolve any issues quickly to maintain high quality customer service · Deal with guest requests to ensure a comfortable and pleasant stay · Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible · Assist in keeping the hotel reception area clean and tidy at all times · Report any maintenance, breakage or cleanliness problems to the relevant manager · Ensure accurate and efficient accounts and guest billing processes · Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area · Administer all routes of reservations to ensure that room bookings are made and recorded accurately · Oversee the rooms by conducting daily housekeeping inspections, reporting issues to the housekeeping Supervisor & all maintenance issues to the Ass Food & Bev Manager · Assists with functions, weddings, etc as and when required to do so · Ensure that all reservations and cancellations are processed efficiently · Provides accurate information to guests by keeping up to date with room prices and special offers · Administer the general petty cash system and float in an accurate manner · Assist with any restaurant work that is relevant to the post, and as required by management · Oversees the lunches & dinner service (as floor manager) when required to do so · Fulfills maître d evening duties on a bi-weekly basis · Report any issues brought to your attention relating to the restaurant and bar area, to management Salary offered at minimum wage, lodging included!

International tourism company with their Head Office based in the UK, has an opportunity for a Travel Consultant to join their dynamic team based in TechnoPark. Reporting to the Reservations Team Leader, the primary purpose of this role is to effectively sells and service mainly package bookings, helping to drive sales hit targets and deliver profits.The Key responsibilities for this role include but are not limited to:Manage bookings to ensure that aspects are delivered in a timely and accurate manner with complete professionalism Be proactive and think ahead to anticipate client's needs Develop strong Agent, Operator and Supplier relationships to understand their needs and goals Use various online systems to check availability, make bookings, issue and re-issue tickets Process bookings ensuring accuracy and delivery to set standards Maintain a database of up-to-date of up to date lead-in packages for all itineraries

Our busy travel office is responsible for multiple tour operations throughout southern Africa. Tour logistics, reservations, and marketing teams each require an intern for six months to carry out administration functions, data entry, answering phones, and other basic office work. The internship offers a stipend of R per month, and a great opportunity to learn professional skills in a busy office environment. The internship hours are from Monday - Friday 8am - 5pm. Intern duties may include, but are not limited to: Requesting supplier rates, images and info; Assisting with reservations and tour bookings; Supplier booking and payment procedures; Standardising and centralising product information; Creating product descriptions for the database and linking these to the relevant services; Updating of the rate of exchange whenever necessary by accounts in the database; Assisting with logistical schedules for tour operations; Data capturing, research, and other office admin duties. We require: Proficiency in MS Office especially excel, word, MS Project and Pastel; Ability to communicate and take messages accurately; Ability to apply a logical approach to issues; Capability of filing and recording documents; A good work ethic and willingness to learn. If you are interested, please send your CV and letter of motivation to Sandra(a)jenmansafaris.com. Non-smokers preferred. Only suitable candidates will be contacted.

My client, a five-star establishment based in Stellenbosch is seeking to employ a friendly. Front-line Assistant Front Office Manager who is willing to work shift work (including weekends). with previous experience in a similar environment. The ideal candidate will also have experience in operating OPERA Responsibilities: To stand in for the Front Office Manager in her absence To ensure that all Receptionists are following standard operating procedures in order to work effectively as a team providing the best possible service to our guests To guide and lead Receptionist to work in accordance with standard operating procedures To take leadership in the training and orientation of new Receptionists that joins the team or those Receptionists requiring training. (Inc conjunction with Front Office Manager) To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Check-in and check-out of arrival guests/groups To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service To deal with guest requests to ensure a comfortable and pleasant stay To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible To be responsible for accurate and efficient accounts and guest billing processes To assist in keeping the Hotel Reception area clean and tidy at all times To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area To administer all routes of reservations to ensure that room bookings are made and recorded accurately To ensure that all reservations and cancellations are processed efficiently To keep up to date with room prices and special offers to provide accurate information to guests To assist with concierge related duties such as arranging transfers, excursions etc. for guests To report any maintenance, breakage or cleanliness problems to the relevant Manager To administer the general petty cash system and float in an accurate manner To undertake all training as required (e.g., first aid, health and safety, customer service) To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire To undertake any other ad-hoc duties relevant to the post, as and when required Requirements: Previous Shift Leader / Assistant Front Office Manager experience Previous customer service experience Previous experience in hospitality Experience in OPERA Previous experience in Health & Safety, First Aid etc A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant... Job Reference #: SW002351/JM

I am currently recruiting for a reservationist on behalf of an established, upmarket self-catering lodge in Stellenbosch. Successful candidate will have: Experience in hospitality industry Be computer literate (Word, Excel, Outlook) and have working experience of a reservations system eg Opera Post Matric Hospitality / Travel and Tourism Qualification advantageous Fully bilingual (Afrikaans and English) Own transport and drivers licence Duties include: Taking responsibility for reservations and bookings and general administration pertaining to this Guest liaison Organising shuttle services and tours / outings on behalf to guests General office administration Assisting general manager and other departments when needed Working hours are Monday to Friday and every second Saturday morning. Shifts rotate: 7.00 - 4.00 / 9.00 - 18.00. Candidates residing in the Stellenbosch area will receive preference.

I am currently recruiting for a reservationist / housekeeping supervisor on behalf of an established, upmarket self-catering lodge in Stellenbosch. Successful candidate will have: Experience in hospitality industry Be computer literate (Word, Excel, Outlook) and have working experience of a reservations system eg Opera Post Matric Hospitality / Travel and Tourism Qualification advantageous Fully bilingual (Afrikaans and English) Own transport and drivers licence Duties include: Taking responsibility for reservations and bookings and general administration pertaining to this Guest liaison Organising shuttle services and tours / outings on behalf to guests General office administration Supervision of cleaning staff and linen department Lodge inventory General Lodge administration duties Assisting general manager and other departments when needed Working hours are Monday to Friday and every second Saturday morning. Shifts rotate: 7.00 - 4.00 / 9.00 - 18.00. Candidates residing in the Stellenbosch area will receive preference.

Established, prestigious guest house based in the Stellebosch area has a vacancy for reservationist / receptionist to commence duties asap. Successful candidate will have: Experience in hospitality industry Be computer literate (Word, Excel, Outlook) and have working experience of a reservations system Post Matric Hospitality / Travel and Tourism Qualification advantageous Fully bilingual (Afrikaans and English) Own vehicle and drivers license essential Duties include: Taking responsibility for reservations and bookings and general administration Guest liaison Organising shuttle services and tours / outings on behalf of guest Supervision of cleaning staff and linen department Lodge inventory General Lodge administration duties Assisting general manager and other departments when needed Working hours are Monday to Friday and every second Saturday morning. Shifts rotate: 7.00 - 4.00 / 9.00 - 18.00. Candidates residing in the Stellenbosch area will receive preference. Own vehicle is essential

We're looking for a restaurant Receptionist to join the team at our award winning restaurant and bar in Summerstrand. The successful applicant will have good experience at a high end restaurant in dealing with reservations, hosting during service, organising large bookings and events, dealing with email enquiries, maximising restaurant bookings.  This is an opportunity to work with one of  SA's most respected chefs.  The following skills are necessary: - Excellent English, both spoken and written - Good Microsoft Office skills - A positive attitude - A smile - OpenTable experience - a great host/ess There are excellent opportunities of development with this position Salary - R9k. You must be willing to work shifts. Email your CV to:  

Looking for a DMC Retail Travel Consultant for Inbound Tour Company Experience: Minimum of 4 – 6 years previous inbound tour consulting experience required A passion for delivering service excellence An in-depth knowledge of Tourplan advantageous A good knowledge of South Africa, Southern and East Africa preferable A willingness and aptitude to learn Duties include: Creative planning and designing of itineraries Managing the reservations process for bookings in a manner which ensures guest budget is achieved Handling of bookings from quote to finalising, invoicing and travel documents Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues. Emergency duty will be on a rotational basis Working hours early and late shift on a weekly rotational basis Calm and professional manner of servicing agents and guests Proactive selling of products and services ensuring the best possible safari for the guests Market related salary plus commission and benefits

Looking for Intermediate Consultant for Corporate Travel Company  Education, experience and knowledge: Matric Qualification and Travel Diploma   Minimum 3-5 years’ experience with at least 1 year being in an intermediate role in a similar organisation   Beginners fares courses - intermediate preferable  Ticket reissue course  Duties: Knowledge and able to work on the Galileo / Amadeus GDS & TravelIT online tool Ability to issue full reservations including hotel, car, air, transfer, B&B, etc. Domestic, regional and point to point International flight bookings Ability to accurately complete domestic reissues  Ability to complete all refunds accurately  Ensure corporate fares are utilized  Limited QC rejections    Salary: R ctc

Looking for an Intermediate Roving Consultant for Corporate Travel Company Required to rove between offices in Northern and Southern suburbs Education, experience and knowledge: Matric Qualification and Travel Diploma  Minimum 3-5 years’ experience with at least 1 year being in an intermediate role in a similar organisation  Beginners fares courses – intermediate preferable Ticket reissue course Duties: Knowledge and able to work on the Galileo / Amadeus GDS & TravelIT online tool Ability to issue full reservations including hotel, car, air, transfer, B&B, etc. Domestic, regional and point to point International flight bookings Ability to accurately complete domestic reissues Ability to complete all refunds accurately Ensure corporate fares are utilized Limited QC rejections   Salary: R ctc

Looking for Intermediate Consultants for Corporate Travel Company in Cape Town CBD Education, experience and knowledge: Matric Qualification and Travel Diploma  Minimum 3-5 years’ experience with at least 1 year being in an intermediate role in a similar organisation  Beginners fares courses – intermediate preferable Ticket reissue course Duties: Knowledge and able to work on the Galileo / Amadeus GDS & TravelIT online tool Ability to issue full reservations including hotel, car, air, transfer, B&B, etc. Domestic, regional and point to point International flight bookings Ability to accurately complete domestic reissues Ability to complete all refunds accurately Ensure corporate fares are utilized Limited QC rejections   Salary: R ctc

Looking for Senior Roving Consultants for Travel Company Required to rove between offices in Rivonia/Midrand/Pretoria and the East Rand   Education, experience and knowledge: Matric Qualification and Travel Diploma  Minimum 3-5 years’ experience with at least 1 year being in an intermediate role in a similar organisation  Beginners fares courses – intermediate preferable Ticket reissue course   Duties: Knowledge and able to work on the Galileo / Amadeus GDS & Travel IT online tool Ability to issue full reservations including hotel, car, air, transfer, B&B, etc. Domestic, regional and point to point International flight bookings Ability to accurately complete domestic reissues Ability to complete all refunds accurately Ensure corporate fares are utilized Limited QC rejections     Salary: R ctc

Looking for an Intermediate Consultant for Travel Company Education, experience and knowledge: Matric Qualification and Travel Diploma  Minimum 3-5 years’ experience with at least 1 year being in an intermediate role in a similar organisation  Beginners fares courses – intermediate preferable Ticket reissue course   Duties: Knowledge and able to work on the Galileo / Amadeus GDS & Travel IT online tool Ability to issue full reservations including hotel, car, air, transfer, B&B, etc. Domestic, regional and point to point International flight bookings Ability to accurately complete domestic reissues Ability to complete all refunds accurately Ensure corporate fares are utilized Limited QC rejections     Salary: R ctc

A fantastic opportunity exists for a hands on well rounded Duty Manager for a 5* Country Lodge. This position requires a candidate  previous hospitality experience. Key Responsibilities:- Assist with Breakfast & Dinner Services Reservations - email and telephonic bookings Guest relations Oversee a small compliment of staff Ensure that 5* standards are met at all times Front Office duties including welcoming guests / closing off bills Posting of Food and Beverage dockets Soft skills Ability to deal with international clientele Computer literacy essential - Semper added advantage Fluent in English Ability to deal with and manage staff Honest, reliable & hard working Salary on offer: R - R (neg) live in, meals and laundry In order to apply for this position, kindly send your CV to email: OR fax . Must be available immediately!

RENTAL SALES AGENTS  - CAR RENTAL CLIENT SERVICES! R BASIC SALARY + BENEFITS AA /  EE  POSITION   | CAPE TOWN AIRPORT | PERM POSITION TO START ASAP   Have you always dreamed to work within an International company that is recognised globally for Excellent Service! Our client is a leader in their field and they seek people who truly can LIVE THEIR BRAND and become Ambassadors of their company.   REQUIREMENTS & EDUCATION: Candidate must be willing to  work shifts  and overtime should the need arise Must have excellent communication skills and have a flair for developing and maintaining customer relationships The candidate must be extremely well groomed and presented Matric with a minimum E-aggregate Driver’s licence (code 08/EB -) - ESSENTIAL Own reliable transport is essential Must reside within close proximity to  AIRPORT Clear credit and criminal record is essential Preference for this position will be given to applicants who are already experienced in front line customer dealings and communications and have a proven track record Must be fully computer literate Must be self motivated and hard working   RESPONSIBILITIES: Assisting Preferred/Express customers Reservations, Check-outs, Check-ins Assuring Preferred bookings are pre printed and vehicles allocated Customer interactions reflect the Brand Ambassador values: honesty, empathy and humanity Building relationships with Preferred/Express customers Must be able to handle conflict Problem solver Provide Excellent Client Service Live the Brand and become an ambassador of the company   COMPETENCIES: Interpersonal savvy Must be able to work under extreme pressure Integrity and trust Composure Driven for results Motivational fit   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!

CAPE CREW CLASSIC CAR RENTALS Spoil yourself with a glamourous evening out or arriving in real style at your wedding or matric farewell or any other special event. London Taxi White 4 seats Mercedes SSK Repica EXTRAS: Decorating the vehicle with ribbons, flowers, etc. at an extra charge PLEASE NOTE: Chaffeur Driven All reservations by fax or email 50% deposit of total amount required within 7 days after bookingFinal confirmation of booking only takes place after receipt of the deposit Total payment to be completed 30 days before rental We operate from 401 Voortrekker Road Northern Suburbs Cape Town FOR INFO AND BOOKINGS CONTACT:

Waiters International can help with all your catering, venue finding, décor, event planning, flights, accommodation, conferencing requirements for International and Domestic Events/Flight/Travel/Décor/Shuttle reservations call us today for our one of Pakige Deals, one of our consultants will gladly help you on the following email us on your one stop shop LIKE US on face book https://www.facebook.com/pages/Waiters-International/ to keep up to date with all our day to day specials Services: Conferencing form R pp. {Full Day Package} Catering from R pp. Shuttle Services from R pp. {Airport and cross country available} Buss Services from R per bus { Seats } Event Services { Free to FNB Clients } Venue Finding Event Planning { Free to FNB Clients } Event Equipment Hire Event Sound and Lights Hire Décor Hire Accommodation { Hotel Bookings, BB, Guest House, Back Packers, Holiday Packages} Flights { All Airlines }

Looking for a Lodge Wholesale Travel Consultant for Inbound Tour Company Experience and knowledge: Must have at least 3 - 5 or more years inbound tour operating experience Good understanding of delivering excellent service to agents/guests An in-depth knowledge of Tourplan or a similar booking system An in-depth geographical, logistical and product knowledge of South, Southern or East Africa A willingness and aptitude to learn Creative and out of the box planning and designing of leisure FIT tailor-made itineraries for lodges/camps in combination with some 3rd party product Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents Proactive designing of itinerary ensuring routing and product knowledge is applied to providing the operator with best itinerary for their guests Constant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers Yielding of beds

Hotel situated in Qolora Mouth, Transkei Coast. Salary offered R7 000 CTC, accommodation provided Only those applicants who meet the above and below criteria will be contacted. JOB REQUIREMENTS EDUCATIONAL REQUIREMENTS · Matric or equivalent · Knowledge of hospitality related computer systems advantageous · Knowledge of MS office and e-mailing WORK EXPERIENCE · Minimum of 2 years’ experience in a hospitality environment · Minimum of 1 years’ experience in a receptionist / front of house role SKILLS & ATTRIBUTES · Excellent interpersonal skills · Good administrative skills · Good team working skills · Excellent communication skills · Logical thinking & information seeking · Self-development orientation · Cultural sensitivity · Empathetic · FLEXIBILITY · Service orientation · Excellent people skills JOB DESCRIPTION GUEST SERVICES Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Build a good rapport with all guests and resolve any issues quickly to maintain high quality customer service Deal with guest requests to ensure a comfortable and pleasant stay Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible Assist in keeping the hotel reception area clean and tidy at all times Report any maintenance, breakage or cleanliness problems to the relevant manager FRONT OFFICE ADMINISTRATION Ensure reservation deposits are received in all instances, followed up weekly, balance of payment to be collected on arrival. Prepare accurate final statements, including post check-in expenses and purchases, at the time of departure. Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area Administer all routes of reservations to ensure that room bookings are made and recorded accurately Assists with functions, weddings, etc as and when required to do so Administer the general petty cash system and float in an accurate manner ALL CV'S INCLUDING CONTACTABLE REFERENCES TO BE SENT TO hr@jhgroup.co.za BY NO LATER THAN FRIDAY 21ST FEBRUARY 2020. Should you not be contacted by close of business on the 21st February 2020, please consider you application as unsuccessful. CV's received after this date will not be considered.