JUNIOR SERVICE ADVISOR IN EAST LONDON

The goal of the Junior Service Advisor is to contribute to the efficiency of the workshop by ensuring all assigned administrative and customer support are carried on in a timely and efficient manner. Only candidates who have a minimum of 3 years Workshop Experience and who live in East London will be considered. Act as the first point of contact among clients, employees, and other external partners. Receive, greet, listen, and record customer’s problem and ask questions to better understand the client needs. Prepare job cards and record accurately all relevant client information, vehicle details, and photos. Liaise with Senior Service Advisor, managers and with clients with regards to quotations, parts availabilities etc. prior to confirming booking. Ensure that all job cards are finalized, billed and up to date prior to presenting to client for payment. Process payments and capture on the system. Running of an effective and coordinated workshop scheduling program. Identifying difficult issues, liaise and follow-up for total client satisfaction