INSTALLATIONS TECHNICIAN IN SOUTH AFRICA

Main Duties and Responsibilities: • Conduct extensive client side technical surveys of sales to ensure the solution sold is fit for purpose and the infrastructure can support the sold solution. Where sold solution is not fit for purpose, discuss and agree an alternative solution • Configuration of equipment for deployment to client sites • Diligent installation of Asterisk based IP PBX systems and IP based gateway solutions at client premise • Ability to install Telnet systems to a high standard of quality ensuring a 90% right first time with a particular focus on ensuring that we prioirtise call quality over data • Ability to run networking cable where required, ensuring the cabling is neat and tidy • Ability to provide the sales team with constructive feedback on solutions sold • Ensure customer satisfaction is at the forefront of any customer interaction • Always present self to the customer in a positive and professional manner • Operate company vehicle in a safe manner whilst adhering to the rules of the road • Ability to manage own time effectively in order to deliver on target. • Demonstrate a professional approach and behaviours that aligns commitment to and delivery of brand values. • Carry out other duties that may be reasonably requested from time to time • Adhere to and use all Information Technology and Information Security Policies & Procedures • Must work well with little supervision individually and in a team environment. • Must be knowledgeable in various wiring configurations and terminations(krone block, cat5e etc) • Technical skills and knowledge of telecommunications industry and/or installation. Personal Specification: It is essential for the individual to be able to demonstrate the following: • Focus and drive to meet targets on a consistent basis. • Continually demonstrate a ‘Right first time’ approach when dealing with customers. • A good understanding of accounts functions and the implications of transactions. • Ability to interpret customer account information, relay to customer and record in an appropriate manner whilst managing through to resolution. • High Level of Customer Service Skills • An effective communication style • Proactive in problem solving • A effective member of the team • Effective Preparation & Organisational skills • Ability to be flexibility & use own initiative • Good listening skills • Willingness to learn • High level of Attention to Detail • Proficiency in Microsoft Applications Skills • A+ • N+ • IP PBX systems • PABX Systems • Hardware diagnostics • Knowledge of Telkom analogue systems • ADSL/Internet/Email Setup • Hardware Installations • Fax Setup • Troubleshooting