CUSTOMERCARE AGENTS WANTED FOR MUTUAL & FEDERAL IN SOUTH AFRICA

Responsibilities:   ·         Contacting customers by telephone, email and online chats ·         Processing and taking ownership of all outgoing contacts in a multimedia environment ·         Customer relationship building and management as well as cross selling of products and services ·         Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc. ·         Processing pertinent information into relevant databases ·         Excellent time management and adherence to schedule   Requirements ·         Matric ·         Fluent in English (reading, writing, speaking) ·         Demonstrated literacy in MS Office: Outlook, Word and Excel ·         Proven sales or customer service track record adv. ·         Proven passion for customer service and excellent CRM skills ·         Pro-active, organised and strong personal drive   If you meet the above requirements and if you would like to know more please send your CV to