ASSISTANT CONCIERGE (UMHLANGA) IN SOUTH AFRICA

Minimum Requirements: Matriculation certificate (or the equivalent)Preferably Hotel school DiplomaAdditional language is an added advantageBasic knowledge of all general Front Office policies and proceduresWorked in Concierge for 2 years in a 4/5* Hotel and have supervisory experience and possess good interpersonal skills on levels KEY RESPONSIBILITIES: Ensure a high level of product knowledge, the daily happenings in the hotel as well as the local area including tourist attractions in the close vicinity to the hotel. Shows, theater productions, excursions, tours, etc.Ensure that the Front Office Manager and Assistant Front Office Manager are kept informed of all developments within the department and any relevant feedback from other guests or other departments within the hotelIn charge of managing Porters, Drivers and Doormen on dutyKeep an eye on all surrounding areas and the cleanliness thereofAbility to develop staff members through succession planning, regular reviews and departmental training