TECHNICAL SUPPORT AGENT IN SOUTH AFRICA
Our client based in Cape Town is looking for a suitable candidate who has technical call centre experience. Responsibilities include: ° Call management (escalation/notification). ° Apply technical knowledge of the LPMs when resolving queries efficiently. ° Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously. ° Adherence to all policies and procedures. ° Apply knowledge to CEMS effectively ° Good customer service by understanding customer expectations and dealing with their concerns timeously. ° Ensuring that all administrative functions are completed accurately and timeously. Specific qualifications, experience and skills required: · Grade 12 · English, Afrikaans with third language · Technical troubleshooting experience · Candidates must have the ability to: Ø To focus on results through customer focus, managing work, planning and organising and organising Ø To express potential through adaptability, initiating action, work standards, innovation and stress tolerance. Ø To achieve goals by contributing to team success and follow up. Candidates should have good customer service skills, pc understanding, English and Afrikaans preferred with a third language, doing technical troubleshooting with site owner slot machines. Please note that the role requires you to work shifts. If interested please send cv to
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