TECHNICAL SUPPORT AGENT IN SOUTH AFRICA

Salary:                   Market Related    Location:              Cape Town CBD Shifts:                   Required   About the role: My client is based in the CBD and eager to add a new member with previous Technical Call Centre experience to their Technical Support Department. The successful candidate must be willing to work operational shifts.   Duties Include: ·         Call Management (Escalation/notification) ·         Apply technical knowledge of the LPMs when resolving queries efficiently ·         Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously ·         Adherence to all policies and procedures ·         Apply knowledge of CEMS effectively ·         Good customer service by understanding customer expectations and dealing with their concerns timeously ·         Ensuring that all administrative functions are completed accurately and timeously   Requirements: ·         Grade 12 ·         English, Afrikaans with a third language would be advantageous ·         Technical troubleshooting experience   What to include: 1.       Detailed cv (Please include month and year employed) 2.       Reason for leaving last employ 3.       Current salary 4.       Required salary 5.       Motivational letter 6.       Please indicate race for BEE purposes   Email your detailed CV to: ·         Email your cv to ·         Please note only Candidates that meet the required minimum will be considered coupled with information requested above. ·         We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 14 days from the date of your submission, please consider your application unsuccessful. ·         For more vacancies visit our Page on Facebook: O’Dwyer Personnel ·         Alternatively follow us on Twitter: OdwyerPersonnel