FREELANCE TELEPHONE INTERVIEWER IN BLOEMFONTEIN

Job Purpose: To conduct social survey interviews by telephone with members of the public and businesses. Duties & Responsibilities: After completing initial training, a freelance interviewer’s work will involve: • Attending project briefings • Conducting telephone interviews using appropriate equipment, as indicated in What will you need? section, • Adhering to interview protocols (e.g. probing fully, following question wording precisely, coding correctly etc) • Attending training as and when required • Being available for contact by telephone with the Project Coordinator, and Mthente Staff members • Having a commitment to Mthente’s policies and quality procedures for freelancers • This role will include elements of cold calling What will you need? • Functional computer/laptop with at least Windows 7 • Computer must be compatible with the software used by Mthente for VOI calls • 24kbps to be able to call through the system, • Access to fixed line Broadband or at least 1GB of data • Basic computer skills • Professional Telephone manner • Good level of computer skills • Good standard of written and spoken English • to be a self-motivated individual • Good listening and persuasion skills • At least 20 hours of availability each week (working a minimum of 6-hour days) Essential Competencies • Following instructions and procedures • Persuading and influencing • Presenting and communicating information • Delivering results and meeting customer expectations • Adapting and responding to change • Coping with pressures and setbacks • Respond positively to Project Coordinator feedback and guidance Desirable Competencies: • Adhering to principles and values • Working with people • Writing and reporting Remuneration: Rate dependent on project. Rate per completed interview Please complete information on the link below https://www.surveymonkey.com/r/fieldworkerdatabase