WORKSHOP MANAGER IN PORT ELIZABETH

Our client is looking for a Workshop Manager / Foreman to start soonest at their Port Elizabeth branch. The purpose of this position is to supervise jobs and staff, service and repair heavy diesel vehicles or any other machine as directed to a high standard. Job Description Key Tasks & Responsibilities: Supervise the workshop jobs and staff Provide technical support to the Service team Provide technical advice to clients Assist with training apprentices Inspect and diagnose vehicles and machinery Maintain repair records Ensures that all repairs are assigned to technicians in an equal and fair manner Provides technical support for technicians when necessary Ensures repairs are charged out correctly Checks progress of each repair order throughout the day Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality Accounts for all documents; ensures that none are missing, and all are processed correctly. Establishes and maintains customer follow-up program to confirm satisfaction with the service experience Handles all customer complaints within 24 hours, informing other managers as appropriate Manages department performance, efficiency, and productivity control, comeback reports, warranty reports, and monthly forecasts Monitors technicians' daily productivity reports Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the manager Ensures the proper care, storage, and inventory of tools Keeps abreast of new equipment and tools available and recommends purchases Strives for harmony and teamwork within the department and with all other departments Maintains a safe work environment Maintains professional appearance Other tasks as assigned Minimum Requirements Sober habits Relevant qualification / Red Seal Mechanic / Diesel Mechanic Proven track record in a similar role Leadership skills Communication Skills Work under pressure