TELEPHONE SKILLS AND VOICE TRAINING 11 SEPTEMBER IN SOUTH AFRICA

The manner in which employees speak to their clients and customers plays a crucial part in building a strong brand identity. Therefore, it is imperative for an organization to have a well-mannered, effective workforce which can ensure customer satisfaction by communicating effectively. ‘Telephone Skills and Voice Training’ is a one-day, interactive course designed to increase individual effectiveness on the telephone Make the first impression count! After completing this course, participants should be able to: •Communicate effectively on the telephone using Elements of Voice (Pitch, Volume, Page and Quality)