SPANISH SPEAKING SENIOR IT CLIENT SERVICE CONSULTANT, CAPE IN SOUTH AFRICA

Our client, a well-established international Software Development Company based in Durbanville, Cape Town, would like to employ a Spanish speaking Senior IT Client Service Consultant to join their growing and dynamic team. The company specializes in the field of Compliance & Risk management in different industries. Key Performance Areas: ·         Handling incoming client queries for our software application ·         Business analysis and specification of customer requirements ·         Configuration, installation, and customisation of the software (remotely) ·         Documentation of projects and track recording of support cases ·         Monitoring of escalations and communication with internal parties ·         Systematic follow up support and quality checks with customers ·         Build and maintain professional client relationships ·         Assists in maintaining of user guides and technical documentation   Qualifications and Experiences: ·         Matric certificate ·         5+ years’ of experience in a similar environment ·         Proficient literacy in Software SQL Server configuration, MS Office ·         Excellent experience in assisting challenging customers only by remote access ·         Valid Work Permit for South Africa   Competencies required: ·         Fluent language skills in Spanish (mother tongue level) ·         Outstanding English communication skills (verbal and written) ·         Self-confidence to communicate to professional audiences over the phone ·         A target-driven thinker with effective time management skills ·         Advanced problem solving and analytical skills essential ·         Good team player, ambitious and success oriented personality ·         Must be able to manage and lead a Project efficiently   If you meet the above requirements, are a SA citizen or Permanent Residence holder, and if you are interested in the position, please send your CV to