Technical centre agent

Salary:                   Market Related    Location:              Cape Town CBD Shifts:                   Required   About the role: My client is based in the CBD and eager to add a new member with previous Technical Call Centre experience to their Technical Support Department. The successful candidate must be willing to work operational shifts.   Duties Include: ·         Call Management (Escalation/notification) ·         Apply technical knowledge of the LPMs when resolving queries efficiently ·         Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously ·         Adherence to all policies and procedures ·         Apply knowledge of CEMS effectively ·         Good customer service by understanding customer expectations and dealing with their concerns timeously ·         Ensuring that all administrative functions are completed accurately and timeously   Requirements: ·         Grade 12 ·         English, Afrikaans with a third language would be advantageous ·         Technical troubleshooting experience   What to include: 1.       Detailed cv (Please include month and year employed) 2.       Reason for leaving last employ 3.       Current salary 4.       Required salary 5.       Motivational letter 6.       Please indicate race for BEE purposes   Email your detailed CV to: ·         Email your cv to ·         Please note only Candidates that meet the required minimum will be considered coupled with information requested above. ·         We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 14 days from the date of your submission, please consider your application unsuccessful. ·         For more vacancies visit our Page on Facebook: O’Dwyer Personnel ·         Alternatively follow us on Twitter: OdwyerPersonnel      

Our client based in Cape Town is looking for a suitable candidate who has technical call centre experience. Responsibilities include: °        Call management (escalation/notification). °        Apply technical knowledge of the LPMs when resolving queries efficiently. °        Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously. °        Adherence to all policies and procedures. °        Apply knowledge to CEMS effectively °        Good customer service by understanding customer expectations and dealing with their concerns timeously. °        Ensuring that all administrative functions are completed accurately and timeously.   Specific qualifications, experience and skills required: ·        Grade 12 ·        English, Afrikaans with third language ·        Technical troubleshooting experience ·        Candidates must have the ability to: Ø  To focus on results through customer focus, managing work, planning and organising and organising Ø  To express potential through adaptability, initiating action, work standards, innovation and stress tolerance. Ø  To achieve goals by contributing to team success and follow up.     Candidates should have good customer service skills, pc understanding, English and Afrikaans preferred with a third language, doing technical troubleshooting with site owner slot machines. Please note that the role requires you to work shifts.   If interested please send cv to 

Fast growing consumer technology company based in Cape Town is expanding quickly and requires 3 telephone support agents to work at their customer service centre. The customer service centre is open 7 days a week and your will be required to work at least one weekend per month. The role requires you to have at a full matric certificate with a higher grade pass in maths and science and experience in a customer service facing role. A further diploma in computer studies or similar subject wil be advantageous. In addition to the above you will need to be proficient in the use of computers and the internet as well as display an in-depth knowledge of how computers work. You must reside within 30minutes commuting time to our service centre which is in Blaauwberg Road close to Marine Circle. If you are successful in obtaining an interview, you will be tested on your knowledge of computers and your ability to provide a professional level of customer service. Please contact us to apply.

Call Centre Agent An expanding company in Jhb need to employ 12 energetic matriculants to start working urgently for inbound & outbound call center. No experience needed. Remuneration R/R. To apply please contact: Closing

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

Mandarin Call Centre Agent required, English also a requisite. Salary ranging From R to R Call Centre based in Umhlanga Please apply by forwarding you C.V. to

Spanish Call Centre Agent required. English also a requirement Salary between R and R depending on experience. Call Centre based in Umhlanga. Please apply by forwarding your C.V. to

Our Client based in Gauteng is looking for a Swedish Call Centre Agent Must be able to speak, read and write Swedish Manage outbound calling Must have 6 months experience in a customer service contact centre Microsoft Word, Excel and Internet experience Own transport a requirement Basic salary +performance based commission Only candidates with relevant experience need apply - email your CV to:

CALL CENTRE AGENT, outbound, Cape Town,   F/T, R3k-R4k p/m, incl. incentives/performance bonus, minimum ½ years solid call centre experience, Looking for top candidate to fill the position, they looking for a great team player, target orientated, ability to multi-task, work well under pressure, great communication skills a must, intermediate computer skills. Working hours: Monday to Friday, to , every second weekend, rotating days off, lots of overtime available Submit your CV on or before 5 November via Fax: or via advert link or contact PDR during O/H, quote “CallCA” as reference.

Well established Van and Car rental company is looking for an   Outbound Call Centre Agent - Midrand   Minimum requirements: Minimum 3 full years’ experience working in a call centre doing outbound calls. Experience in the car rental or insurance industry will be an advantage. Excellent telephone skills in getting the sales Proven track record in achieving targets.   Personal Attributes Well spoken Fluent in English (Afrikaans will be an advantage) Be able to hunt for the sale and get the deal.   Forward Detailed CV to Sonia, quoting Reference No: HO Fax: Email:

We are looking for a IT Call Centre Agent with the following: ITIL experience/qualifications Understanding of Incident Management and Service desk requirements Works well with creation of documents and reports. E.g. Excel and PowerPoint. Good presentation skills. Confidence and good communication as we converse a lot with the clients. Send CVs if interested and meets the requirements.

To handle inbound and outbound Contact Centre or Branch interactions for a single product, in compliance with the company policies and procedures. Requirements: Grade 12 or grade Must be computer Literate Good communication skills Must be able to work under pressure Call:

Looking for a call centre agents, fluent in Afrikaans and English. Candidates must have Matric,  Please email your CV to

Required is a position as call centre agent- inbound/outbound. I have experience in insurance and interviewing potential candidates. I also have experience as counter sales rep selling vehicle parts.

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email