Contact centre agent

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

Our client, based in Sea Point, requires self motivated, dynamic sales agents for a 6 month contract. The requirements are as follows: A MINIMUM of 2 years telesales experience is ESSENTIAL PROVEN SUCCESS in achieving/exceeding sales targets Matric or equivalent Fluent in English AND Afrikaans (A third language would be an advantage) Computer Literacy (MS Word, Excel and Outlook) Excellent communication skills with a neutral accent Ability to work accurately under pressure Dynamic personality Team player Self disciplined and motivated Sales driven If you feel you meet these requirements, please contact Jill at jill @ callforce. co. za Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within one week, please consider your application unsuccessful.

Requirements: MINIMUM of 2 years experience in an outbound telemarketing environment is ESSENTIAL PROVEN SUCCESS in achieving/exceeding sales targets Matric or equivalent Fluent in English AND Afrikaans (A third language would be an advantage) Computer Literacy (MS Word, Excel and Outlook) Excellent communication skills with a neutral accent Ability to work accurately under pressure Dynamic personality Team player Self disciplined and motivated Sales driven If you feel you meet these requirements, please send your CV along with supporting documents Jill at jill @ callforce. co. za Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within one week, please consider your application unsuccessful.

NB: Advert Submitted on-behalf of a client. Our client has a vacancy for an inbound Contact Centre Agent to provide an important service to their customers. The hours of work are between 8am till 9pm, Monday to Friday and between 9am and 5pm on Saturday, 7 hours per shift, on a rotational basis. The key purpose of the role is to manage customer contact (including calls, email and letters) in a polite, professional and appropriate manner ensuring that an accurate response is given in compliance with the operating procedures. Successful applicants will need to ensure that in responding to requests by customers, data protection guidelines are strictly adhered to. They will also be required to log information accurately to a central database and carry out other additional administrative duties as required. The successful candidate must: Have experience of working in a role with telephone call handling Excellent customer service skills Excellent attention to detail with high levels of accuracy Basic working knowledge of MS Office Effective communication skills with excellent telephone manner Excellent listening and questioning skills, with the ability to extract detailed and relevant information Able to use own initiative and to work within defined procedures Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available. Submit Application to: janine@nexdirect.co.za Salary: R12000 Job Reference #: BRCSEC369

Our Contact Centre Solution is a customer service platform that allows customers to reach out to a company through a variety of channels such as phone, email, chat or social media. The goal of an omni-channel contact centre is to provide a seamless and consistent experience for the customer, regardless of the channel they choose to use.https://innovonet.co.za/contact-centre-solution

Job Requirements Optimises work through the application of learning experiences Ensures operational excellence through the delivery of work processes according to defined quality standards Drives efficiencies through the optimal use of automated processes and systems Adheres to compliance and internal motor governance processes Delivers on service targets to increase business production Delivers customer service through adherence to quality service standards Contributes to cost efficiencies Engages in activities for own development Contributes to teamwork Additional Details Minimum Qualification - BCom degree in Business Management or Marketing Preferred Qualification - Honours degree in Business Management or Marketing Experience - Six to twelve months experience in a contact centre environment An understanding of motor processes and procedures Sales experience is advantageous

We are in urgent need of contact centre support consultants Duties Make outbound calls to new and existing Clients. Requirements Applicant must be fluent English Language Age Range 18-50 Yrs Matric or equivalent should be able to meet sales targets Eager to work at any time Understand Phone Etiquette Candidate We Consider. Experienced and Without Experience Effective communicator, eager to make sales and bold Basic Salary + Commission Apply:- Send updated CV to info(AT)assetconsulting(DOT)co(DOT)za. Note:- Faxed CV will be accepted. Apply by sending Cv to our email address.

Call Centre Agent An expanding company in Jhb need to employ 12 energetic matriculants to start working urgently for inbound & outbound call center. No experience needed. Remuneration R/R. To apply please contact: Closing

To handle inbound and outbound Contact Centre or Branch interactions for a single product, in compliance with the company policies and procedures. Requirements: Grade 12 or grade Must be computer Literate Good communication skills Must be able to work under pressure Call:

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

Job Title: Customer Service Associate Department: Call Centre Reports to: Call Centre Manager Industry: Online Gaming Salary / Remuneration: Based on experience and industry related experience + (Medical Aid and incentive program) Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational (TRANSPORT NOT PROVIDED) Job Type: Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: · Respond to client queries in a professional manner via email, telephone and live chats · Ensuring client’s needs are met · Encouraging continued business · Generating renewed business from lapsed clients · Identifying when client should be renewed · Willing to build long term relationships with clients · Managing client’s accounts using in-house systems (training is provided) · The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: · Minimum 2 years’ experience in a similar position or call centre environment · Online gaming support experience is an advantage · Sales experience relevant · Able to work 24/7 shifts and have own transport / vehicle is compulsory · People orientated and Team player · Able to work under pressure and in a fast paced environment · Self-motivated and able to adapt in a dynamic environment Competencies: · Problem analysis and problem solving · Customer service orientation · Accuracy and attention to detail · Adaptability · Patience and stress tolerance · Verbal and written communication · Listen skills · Data gathering · Initiative

Our Client based in Gauteng is looking for a Swedish Call Centre Agent Must be able to speak, read and write Swedish Manage outbound calling Must have 6 months experience in a customer service contact centre Microsoft Word, Excel and Internet experience Own transport a requirement Basic salary +performance based commission Only candidates with relevant experience need apply - email your CV to:

CALL CENTRE AGENT, outbound, Cape Town,   F/T, R3k-R4k p/m, incl. incentives/performance bonus, minimum ½ years solid call centre experience, Looking for top candidate to fill the position, they looking for a great team player, target orientated, ability to multi-task, work well under pressure, great communication skills a must, intermediate computer skills. Working hours: Monday to Friday, to , every second weekend, rotating days off, lots of overtime available Submit your CV on or before 5 November via Fax: or via advert link or contact PDR during O/H, quote “CallCA” as reference.

Mandarin Call Centre Agent required, English also a requisite. Salary ranging From R to R Call Centre based in Umhlanga Please apply by forwarding you C.V. to

Spanish Call Centre Agent required. English also a requirement Salary between R and R depending on experience. Call Centre based in Umhlanga. Please apply by forwarding your C.V. to