Centre agent contract position

CALL CENTRE AGENT, outbound, Cape Town,   F/T, R3k-R4k p/m, incl. incentives/performance bonus, minimum ½ years solid call centre experience, Looking for top candidate to fill the position, they looking for a great team player, target orientated, ability to multi-task, work well under pressure, great communication skills a must, intermediate computer skills. Working hours: Monday to Friday, to , every second weekend, rotating days off, lots of overtime available Submit your CV on or before 5 November via Fax: or via advert link or contact PDR during O/H, quote “CallCA” as reference.

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

Job Title: Customer Service Associate Department: Call Centre Reports to: Call Centre Manager Industry: Online Gaming Salary / Remuneration: Based on experience and industry related experience + (Medical Aid and incentive program) Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational (TRANSPORT NOT PROVIDED) Job Type: Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: · Respond to client queries in a professional manner via email, telephone and live chats · Ensuring client’s needs are met · Encouraging continued business · Generating renewed business from lapsed clients · Identifying when client should be renewed · Willing to build long term relationships with clients · Managing client’s accounts using in-house systems (training is provided) · The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: · Minimum 2 years’ experience in a similar position or call centre environment · Online gaming support experience is an advantage · Sales experience relevant · Able to work 24/7 shifts and have own transport / vehicle is compulsory · People orientated and Team player · Able to work under pressure and in a fast paced environment · Self-motivated and able to adapt in a dynamic environment Competencies: · Problem analysis and problem solving · Customer service orientation · Accuracy and attention to detail · Adaptability · Patience and stress tolerance · Verbal and written communication · Listen skills · Data gathering · Initiative

Our client, based in Sea Point, requires self motivated, dynamic sales agents for a 6 month contract. The requirements are as follows: A MINIMUM of 2 years telesales experience is ESSENTIAL PROVEN SUCCESS in achieving/exceeding sales targets Matric or equivalent Fluent in English AND Afrikaans (A third language would be an advantage) Computer Literacy (MS Word, Excel and Outlook) Excellent communication skills with a neutral accent Ability to work accurately under pressure Dynamic personality Team player Self disciplined and motivated Sales driven If you feel you meet these requirements, please contact Jill at jill @ callforce. co. za Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within one week, please consider your application unsuccessful.

We are seeking professional individuals, who work well in a fast pace environment, who are able to communicate as well as build a good rapport with international clients. Our candidates have to be confident, self determined, well spoken, well articulated as well as have a good understanding in what customers wants & needs are & deliver. It is a dynamic environment with lots of room for growth. Requirements: Matric Credit & criminal clear At least 6 months retail/call centre or customer service experience Willing to work shifts Reliable transport Contactable references Neutral Accent Salary: R51 p/h = R Large incentives Access to a variety of free things to employees PLEASE DO NOT APPLY IF YOU DO NOT MEET THE ABOVE REQUIREMENTS

Salary / Remuneration: Based on experience, med aid and Incentives Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) NO TRANSPORT PROVIDED Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Mail

Required is a position as call centre agent- inbound/outbound. I have experience in insurance and interviewing potential candidates. I also have experience as counter sales rep selling vehicle parts.

Normal working hours - R per month + comm. You will be selling off an existing/current customer database. Interested then respond to this position if you meet the below requirements: Grade 12  ITC Clear Available immediately Good command of the English language Min. 1 year telesales experience Computer literate Send your CV to

Requirements: MINIMUM of 2 years experience in an outbound telemarketing environment is ESSENTIAL PROVEN SUCCESS in achieving/exceeding sales targets Matric or equivalent Fluent in English AND Afrikaans (A third language would be an advantage) Computer Literacy (MS Word, Excel and Outlook) Excellent communication skills with a neutral accent Ability to work accurately under pressure Dynamic personality Team player Self disciplined and motivated Sales driven If you feel you meet these requirements, please send your CV along with supporting documents Jill at jill @ callforce. co. za Correspondence will only be conducted with shortlisted candidates. Should you not hear from us within one week, please consider your application unsuccessful.

Call Centre Agents Needed A global brand with Head Offices in Cape town currently has a vacancy for the position of Call Centre Agent. This is a permanent position in the call centre industry and a unique opportunity for an Agent with an excellent command of the English language. Minimum Requirements: · Grade 12 / Senior Certificate or grade · A certificate in Contact Centre Operations would be an advantage Key Competencies: · An excellent command of the English language, both written and spoken · Expertise in oral communication for each type of customer · Attention to detail and strong client service orientation is essential · Problem identification and solving ability · Ability to multi-task · Conflict management skills · The ability to work well in a team is essential · Willingness to work after hours, weekends and public holidays Full time training provided Call:

We are urgently looking for 6 Call Centre Agent willing to work in Moreleta. Please note that you will be required to work shifts and weekends. You must be able to start immediately. If you have experience in Call Centre and keen on the position. Please send me your CV on . Salary Range R - R

Our client in the call centre industry is seeking candidates that enjoy working within the call centre environment.  You will be required to deal with queries and complaints. Must have: Grade 12 ITC Clear Available immediately Good command of the English language Min. 6 months customer service or call centre experience is a must Computer literate Able to work between (rotational shifts on a 6 months basis: and ) Interested then email your CV to

BSC Agent: Centralised Collections (Debt Collections) Division: Business Support Purpose of the role: Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) 1-2 years collections experience in a Collections Call Centre 1-2 years experience on Predictive Dialler, Tallyman Collections sytem and Avaya soft Call Centre processes and procedures, customer care and services protocol Communication skills (verbal & written) in English and Afrikaans Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level Emotional resilience Ability to speak an African Language an advantage Good Listening and comprehension skills Telephonic skills Conflict management Attention to detail and high level of accuracy Negotiation skills Ability to work independently and as part of a team Ability to work in an open plan environment Willing and able to work extra hours, outside normal business hours as and when required Willing and able to work shifts within a 45hr work week (Monday - Saturday) Clear credit record Clear criminal record Position is in Bellville Head office. If interested please attach your CV to the ad or email me at with the subject as "Centralised Collections"!

Compuscan, a registered credit bureau that is based in Stellenbosch, has a position available for a Consumer Care Agent. Key Requirements: NQF Level 4 –Matric (Grade 12) Able to communicate fluently in English and Afrikaans Command of another South African language advantageous Computer literate 1 Years call centre or customer service experience (Advantageous)    Key Performance Competencies: Providing a single point of contact to consumers to log disputes and access their credit reports Providing accurate information and support to consumers Providing a consistently high performance, quick and responsive support to consumers Strong administration skills a must Based on experience and qualification we offer the following: Basic salary: negotiable Provident fund and medical aid after the probation period ***Only apply if Key Requirements are met*** Position available immediately Please note: If no response is received within 14 days, please regard your application as being unsuccessful.    

HELPDESK AGENT/ CUSTOMER SUPPORT CENTER REPRESENTATIVE (1ST LINE IT SUPPORT) (This is strictly an employment equity position) R PM CENTURY CITY NO SHIFTS!!!! - MON to FRI 8am to 5pm A leading brand in office automation and printers has achieved high levels of success partly due to their commitment to ensure excellent customer service and back up. Their sales agreement stipulates “Our professional help desk provides multiple levels of support and our well trained Support Center Representatives are available to assist you, the client, in the supply of consumables/parts, technical support and dispatching of trained technicians when necessary. The Support Center has one objective – to find a solution efficiently and quickly.”   This is a great opportunity to join the Service Desk Center which is a small in and out bound call center where duties include: Answer incoming and dealing with calls to the service desk Log incoming service calls and emails for service request and consumable orders Assign calls to service technicians and follow up ensuring that the call is managed through to closure Respond to email queries or requests Provide accurate quotations to clients for service requests, parts and consumable orders Ensure service calls are logged off on completion of task and accurately recorded on the system Ensure all stakeholders are communicated with regarding the status of their service call Ensure parts requests are captured and followed up Ensure Technicians boot stock is logged off correctly Filing of completed job sheets daily Escalate potential problems to Call Center Manager for immediate action Perform all general admin and record keeping in line with company systems Switchboard relief on an ad hoc basis.   Requirements in order to qualify to apply to this opportunity: Matric Non-smoker Basic understanding of ITIL IT technical support experience (at least to level 1) preferred Help Desk/ Call Centre/Customer Service Desk experience gained in any of the following technical environments: IT /Online Banking/ MWeb or Telkom Internet connection support/ Office Equipment. IT technical support experience preferred Initiative and high customer service ethics Bilingual – Able to communicate in English and Afrikaans   Only Candidates who meet the stipulated requirements and who currently live in the greater area of Cape Town are invited to submit an updated CV to mail to recruitment at salesmark dot co dot za stating your reason for having left your previous place of employment. Supporting documents will be required as well as contactable reference details. Thorough reference and credential checks will be conducted We endeavor to respond to all applications, but due to excessive high volumes of CV’s submitted this is not always logistically possible. Thus if you have not heard from us in within 14 days your application will have been unsuccessful. We thank you for your interests in our advertised position and regret that we were unable to send you a personal reply.