BSC AGENT (CALL CENTRE): CENTRALISED COLLECTIONS IN SOUTH AFRICA

BSC Agent: Centralised Collections (Debt Collections) Division: Business Support Purpose of the role: Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) 1-2 years collections experience in a Collections Call Centre 1-2 years experience on Predictive Dialler, Tallyman Collections sytem and Avaya soft Call Centre processes and procedures, customer care and services protocol Communication skills (verbal & written) in English and Afrikaans Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level Emotional resilience Ability to speak an African Language an advantage Good Listening and comprehension skills Telephonic skills Conflict management Attention to detail and high level of accuracy Negotiation skills Ability to work independently and as part of a team Ability to work in an open plan environment Willing and able to work extra hours, outside normal business hours as and when required Willing and able to work shifts within a 45hr work week (Monday - Saturday) Clear credit record Clear criminal record Position is in Bellville Head office. If interested please attach your CV to the ad or email me at with the subject as "Centralised Collections"!