Organizational tools

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 8 - 13 working days Introduce the tools to achieve personal and managerial success with Phillips/Gully's ORGANIZATIONAL BEHAVIOR: TOOLS FOR SUCCESS, 2e, International Edition. Written by award-winning instructors, this book uses meaningful, relevant examples within each chapter to help translate today's most recent OB research and significant theory into applicable skills. ORGANIZATIONAL BEHAVIOR, 2e, International Edition is ideal for launching or advancing any business career as focused self-assessments, an emphasis on using technology to increase productivity, and innovative decision-making videos clearly demonstrate the immediate value of what you're learning. Discover the impact of OB today on both your personal and professional experiences and career success. This unique book highlights the importance of technology resources and their impact on productivity. Innovative decision-making videos enliven learning with a focus on understanding the role of OB in your personal success. Count on ORGANIZATIONAL BEHAVIOR, 2e, International Edition to help you master the most important aspects of successful leadership and career success. Features Summary Suitable for launching or advancing future managers' careers, this book presents a practical approach that eliminates "so what?" moments as students see the immediate value of what they're learning and its impact on their daily personal and professional experiences... Author Jean Phillips (Author), Stanley Morris Gully (Author) Publisher South-Western College Publishing Release date 20130212 Pages 575 ISBN 1-133-95359-X ISBN 13 978-1-133-95359-3

(This title is available on demand: expected date of dispatch will be 4-7 working days once ordered) New tools for managing complexity Does your organization manage complexity by making things more complicated? If so, you are not alone. According to The Boston Consulting Group's fascinating Complexity Index, business complexity has increased sixfold during the past sixty years. And, all the while, organizational complicatedness--that is, the number of structures, processes, committees, decision-making forums, and systems--has increased by a whopping factor of thirty-five. In their attempt to respond to the increasingly complex performance requirements they face, company leaders have created an organizational labyrinth that makes it more and more difficult to improve productivity and to pursue innovation. It also disengages and demotivates the workforce. Clearly it's time for leaders to stop trying to manage complexity with their traditional tools and instead better leverage employees' intelligence. This book shows you how and explains the implications for designing and leading organizations. The way to manage complexity, the authors argue, is neither with the hard solutions of another era nor with the soft solutions--such as team building and feel-good "people initiatives"--that often follow in their wake. Based on social sciences (notably economics, game theory, and organizational sociology) and The Boston Consulting Group's work with more than five hundred companies in more than forty countries and in various industries, authors Yves Morieux and Peter Tollman recommend six simple rules to manage complexity without getting complicated. Showing why the rules work and how to put them into practice, Morieux and Tollman give managers a much-needed tool to reinvigorate people in the face of seemingly endless complexity. Included are detailed examples from companies that have achieved a multiplicative effect on performance by using them. It's time to manage complexity better. Employ these six simple rules to foster autonomy and cooperation and to effectively handle business complexity. As a result, you will improve productivity, innovate more, reengage your workforce, and seize opportunities to create competitive advantage. Format:Hardback Pages:240

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 24 hours The actionable guide for driving organizational innovation through better IT strategy With rare insight, expert technology strategist Peter High emphasizes the acute need for IT strategy to be developed not in a vacuum, but in concert with the broader organizational strategy. This approach focuses the development of technology tools and strategies in a way that is comprehensive in nature and designed with the concept of value in mind. The role of CIO is no longer "just" to manage IT strategy instead, the successful executive will be firmly in tune with corporate strategy and a driver of a technology strategy that is woven into overall business objectives at the enterprise and business unit levels. High makes use of case examples from leading companies to illustrate the various ways that IT infrastructure strategy can be developed, not just to fall in line with business strategy, but to actually drive that strategy in a meaningful way. His ideas are designed to provide real, actionable steps for CIOs that both increase the executive's value to the organization and unite business and IT in a manner that produces highly-successful outcomes. * Formulate clearer and better IT strategic plans * Weave IT strategy into business strategy at the corporate and business unit levels * Craft an infrastructure that aligns with C-suite strategy * Close the gap that exists between IT leaders and business leaders While function, innovation, and design remain key elements to the development and management of IT infrastructure and operations, CIOs must now think beyond their primary purview and recognize the value their strategies and initiatives will create for the organization. With Implementing World Class IT Strategy, the roadmap to strategic IT excellence awaits. Features Summary The actionable guide for driving organizational innovation through better IT strategy With rare insight, expert technology strategist Peter High emphasizes the acute need for IT strategy to be developed not in a vacuum... Author Peter A. High Publisher John Wiley & Sons Release date 20140912 Pages 222 ISBN 1-118-63411-X ISBN 13 978-1-118-63411-0

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 13 working days In the second edition of the best-selling Becoming a Strategic Leader, Richard L. Hughes, Katherine Colarelli Beatty, and David L. Dinwoodie draw from the Center for Creative Leadership's (CCL) acclaimed Leading Strategically program to offer executives and managers a comprehensive approach to strategic leadership that reaches leaders at all levels of organizations. This thoroughly revised edition concentrates on practical tools for producing impact right away. The authors place special emphasis on three essential strategic components: discovering and prioritizing strategic drivers, which determine sustainability and competitiveness; leadership strategy, which ignites the connections between people critical to enacting the business strategy; and how to foster the individual and organizational learning that is foundational to sustained performance. The authors and other leadership development professionals have used the distinctive and systematic approach described in this book with great success in CCL's Leading Strategically program. The second edition also contains improved self-assessments that help to align the book's lessons learned with the program's current practices. Readers will find fresh suggestions about developing the individual, team, and organizational skills needed for institutions to become more adaptable, flexible, and resilient. These are critical strategic attributes in a time of ever more rapid change, greater uncertainty, and globalization. Features Summary This thoroughly revised and updated edition of Becoming a Strategic Leader contains a wealth of strategies for enhancing an individual manager's ability to exercise effective strategic leadership in organizations by providing a distinctive and systematic approach.. Author Richard L. Hughes (Author), Katherine M. Beatty (Author), David Dinwoodie (Author) Publisher John Wiley & Sons Release date 20140121 Pages 331 ISBN 1-118-56723-4 ISBN 13 978-1-118-56723-4

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days The Software Requirements Memory Jogger is an easy-to-use guide for developing and managing precise software requirements. The Software Requirements Memory Jogger provides every member of your project team with the tools and techniques to foster communication between business and technical teams on the necessary requirements for producing successful software. The Software Requirements Memory Jogger will benefit all stakeholders at any organizational level involved in software development projects management team, practitioners, QA/QC personnel. - Explore practical steps, tips, and examples to help you develop and manage requirements - Follow the User Requirements Roadmap a toolkit of techniques for discovering and analyzing user requirements - Streamline communications between all requirements stakeholders - Learn how to write clear, concise requirements documents Features Summary The Software Requirements Memory Jogger is an easy-to-use guide for developing and managing precise software requirements. The Software Requirements Memory Jogger provides every member of your project team with the tools and techniques to foster communication between business and technical teams on the necessary requirements for producing successful software... Author Ellen Gottesdiener Publisher Goal / Qpc Release date 20050901 Pages 358 ISBN 1-57681-060-7 ISBN 13 978-1-57681-060-6

Claims Administrator Company Background: Tray International (Pty) Ltd provides Customer Services, Accounting, Administration, IT and Marketing Services to international removal companies. Since 2006, the Company has kept on consolidating its client’s bases, and has extended its network and services to employ a staff of nearly 300 employees. The Company is growing further this year and needs to recruit new and motivated candidates. Job Description: Working in the customer services department, the candidate will be in charge of recording, handling and following up clients’ claims concerning their move operations: the candidate will handle all calls and emails relating to client claims. In addition to this, the candidate will be responsible for identifying and processing these claims using procedures that have been put in place. S/he will make sure that these procedures are followed at all times. S/he will be responsible for evaluating damages with regards to our insurers as well as directly negotiating with the client in as far as reimbursement proposals are concerned. Ideally the candidate must have previous work experience in a position that put their administrative and organizational skills to use. Skills Required: · Candidate must have completed their Bac (Matric /A’ Levels/ High school certificate); · Excellent written and spoken French and English; · Must be able to work independently and have a strong sense of duty; · Ability to synthesize information, rationalize and a good sense of customer care are essential in order to find the best way of effectively resolving claims, for the benefit of both the Company and the client; · A good command of Internet navigation systems as well as office tools is a requirement; · Excellent inter-personal skills and ability to work in a team; · Excellent and effective oral communication skills. Salary: Dependent upon the candidate’s experience. Note: We are guided by the principles of Employment Equity. Disabled candidates are encouraged to apply and an indication in this regards will be appreciated.

(This title is available on demand: expected date of dispatch will be 4-7 working days once ordered) The "Introduction to Communication" series is a seven-book series developed by the Department of Communication of the University of South Africa (UNISA) as a successor to the Communicamus monographs. Covering topics in interpersonal, small-group, organizational and mass communication, the series forms the basis of UNISA's undergraduate programme in communication studies. Its graphic, interactive format complemented by an informal style makes it suitable for use by anyone needing insight into one of our most natural but complicated tools - communication. Each chapter gives the reader an overview, a list of key terms and a set of learning objectives before introducing its content. Activities reinforce and expand learning through self-evaluation, a concluding summary contextualises new knowledge and suggested-reading lists encourage further learning. The communication series is being revised and modularised along outcomes based education principles. The new series will be very suitable for semesterised courses. Format:paperback Pages:220

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 13 working days A complete exploration of the real-world applications and implications of evolutionary psychology The exciting and sometimes controversial science of evolutionary psychology is becoming increasingly relevant to more fields of study than ever before. The Handbook of Evolutionary Psychology, Volume 2, Integrations provides students and researchers with new insight into how EP draws from, and is applied in, fields as diverse as economics, anthropology, neuroscience, genetics, and political science, among others. In this thorough revision and expansion of the groundbreaking handbook, luminaries in the field provide an in-depth exploration of the foundations of evolutionary psychology as they relate to public policy, consumer behavior, organizational leadership, and legal issues. Evolutionary psychology seeks to explain the reasons behind friendship, leadership, warfare, morality, religion, and culture in short, what it means to be human. This enlightening text provides a foundational knowledgebase in EP, along with expert insights and the most up-to-date coverage of recent theories and findings. * Explore the vast and expanding applications of evolutionary psychology * Discover the psychology of human survival, mating parenting, cooperation and conflict, culture, and more * Identify how evolutionary psychology is interwoven with other academic subjects and traditional psychological disciplines * Discuss future applications of the conceptual tools of evolutionary psychology As the established standard in the field, The Handbook of Evolutionary Psychology, Volume 2 is the definitive guide for every psychologist and student to understand the latest and most exciting applications of evolutionary psychology. Features Summary A complete exploration of the real-world applications and implications of evolutionary psychology The exciting and sometimes controversial science of evolutionary psychology is becoming increasingly relevant to more fields of study than ever before. Author David M. Buss Publisher John Wiley & Sons Release date 20151026 Pages 640 ISBN 1-118-75580-4 ISBN 13 978-1-118-75580-8

Unknowingly, too many of us operate from an inward mindset--a narrow-minded focus on self-centered goals and objectives. When faced with personal ineffectiveness or lagging organizational performance, most of us instinctively look for quick-fix behavioral band-aids, not recognizing the underlying mindset at the heart of our most persistent challenges. Through true stories and simple yet profound guidance and tools, The Outward Mindset enables individuals and organizations to make the one change that most dramatically improves performance, sparks collaboration, and accelerates innovation--a shift to an outward mindset.

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days The most successful business organizations are those that combine stability, speed and maneuverability. These companies are uniquely equipped to navigate the complexities of global supply chains, an array of often baffling cultural differences, complex international regulations, geopolitical uncertainty, and the vagaries of the capital markets. But these companies are only as good as the officers who command them-and the most successful leaders are those best able to manage and optimize their global risk. They possess a singular skill set that includes, among other things, a talent for international diplomacy... Co-authored by two global business advisors from the Big Four professional services organization KPMG, "Designed to Win" takes you inside the most successful transnational businesses to show how they address the challenges of global competition. Drawing upon their experience as senior partners with KPMG LLP (U.S.), Hiroaki Yoshihara and Mary Pat McCarthy define the seven fundamental characteristics of enduring global businesses. And, with the help of extensive case studies and interviews with executives at BMW, Caterpillar, Intel, Matsushita, Toyota and other international industry leaders, they describe global-business best practices in a range of key areas... "Designed to Win" offers you an unparalleled opportunity to learn how today's leading global companies:... Attract the best talent, leverage human capital for global excellence, and build a winning corporate culture. Drive value from internal operations and achieve continuous value creation through outsourcing and advanced business process management. Enhance cross-functional knowledge collaboration tocreate an optimal supply chain structure in a global, customer-centric organization. Establish a corporate identity, position and manage brands internationally, and use cutting-edge marketing techniques. Structure an organization for optimum value growth and optimize the value of intangible assets. Manage change globally, and manage risk using scenarios and other strategic planning tools. Cultivate the leadership qualities most in demand on the global stage and develop the next generation of corporate leaders/statesmen... Featuring battle-tested strategies from the big winners in today's marketplace, "Designed to Win" can arm you with the skills to help steer your company's global expansion.An exclusive roadmap for steering your company's global expansion to success.... "Designed to Win" was co-authored by acknowledged global business advisors who have helped companies worldwide respond to the challenges of doing business globally. Using extensive case studies and interviews with top executives, KPMG's Hiroaki Yoshihara and Mary Pat McCarthy take you inside a number of the most successful transnational enterprises to reveal how those companies' successfully navigate the risks of global expansion and achieve sustained growth in a volatile global marketplace. Here is your chance to learn important business strategies of the Global Fortune 500 and discover what they and other companies are doing to:... Position and manage brands worldwide. Build a customer-centric supply chain. Optimize their organizational structures for a global marketplace. Recruit, develop and retain the best talent. Build a unifying global corporate culture. Negotiate transnational deals. Manageglobal risk. Protect intellectual property.. Features Summary Presents an exclusive roadmap for steering your company's global expansion to success. Using case studies and interviews with executives, this book takes you inside a number of transnational enterprises to reveal how those companies' successfully navigate the risks of global expansion and achieve sustained growth in a volatile global marketplace. Author Hiroaki Yoshihara (Author), Mary Pat McCarthy (Author) Publisher McGraw-Hill Professional Release date 20060101 Pages 272 ISBN 0-07-146752-1 ISBN 13 978-0-07-146752-0