CLAIMS ADMINISTRATOR IN SOUTH AFRICA

Claims Administrator Company Background: Tray International (Pty) Ltd provides Customer Services, Accounting, Administration, IT and Marketing Services to international removal companies. Since 2006, the Company has kept on consolidating its client’s bases, and has extended its network and services to employ a staff of nearly 300 employees. The Company is growing further this year and needs to recruit new and motivated candidates. Job Description: Working in the customer services department, the candidate will be in charge of recording, handling and following up clients’ claims concerning their move operations: the candidate will handle all calls and emails relating to client claims. In addition to this, the candidate will be responsible for identifying and processing these claims using procedures that have been put in place. S/he will make sure that these procedures are followed at all times. S/he will be responsible for evaluating damages with regards to our insurers as well as directly negotiating with the client in as far as reimbursement proposals are concerned. Ideally the candidate must have previous work experience in a position that put their administrative and organizational skills to use. Skills Required: · Candidate must have completed their Bac (Matric /A’ Levels/ High school certificate); · Excellent written and spoken French and English; · Must be able to work independently and have a strong sense of duty; · Ability to synthesize information, rationalize and a good sense of customer care are essential in order to find the best way of effectively resolving claims, for the benefit of both the Company and the client; · A good command of Internet navigation systems as well as office tools is a requirement; · Excellent inter-personal skills and ability to work in a team; · Excellent and effective oral communication skills. Salary: Dependent upon the candidate’s experience. Note: We are guided by the principles of Employment Equity. Disabled candidates are encouraged to apply and an indication in this regards will be appreciated.