Desktop support

My client based in Bellville is looking for Desktop Support Technician to join them on contract for 3 months, To start ASAP /Immediately. Rates NEG   JOB PURPOSE: To provide a world class desktop support service to all company employees by resolving both incidents and requests that fall within the End User Computing space.                    KEY OUTCOMES The following outcomes will be expected to be achieved by the Desktop Support Manager.   ·       Responsible for operating system (Windows XP), business application and general desktop hardware & software support ·       Business application readiness testing & testing the impact of new Windows software (e.g. Vista, Office ,  Internet Explorer) and other PC-based systems (new versions of Anti-virus software, Adobe Reader, etc.) ·       Installations and monitoring of desktops & notebooks using automated tools (e.g. WinInstall) & scripting ·       Receiving, logging, analysing and resolving workstation-related problems effectively and efficiently. ·       Taking ownership of problems and ensure resolution directly or by liaising with the applicable support teams. ·       Responsible to maintain a configuration register of assets, licenses & general documentation of the workstation environment. o   Complete infrastructure-related projects as assigned to you from time-to-time.   QUALIFICATIONS AND EXPERIENCE ·       Grade 12 ·       At least 2 years relevant experience in an IT Desktop support environment ·       Experience of networks & TCP/IP and Active Directory will be an advantage ·       MCSE qualification and scripting knowledge will be an advantage   COMPETENCIES   ·       Stress Tolerance ·       Performance Driven ·       Building and maintaining relationships ·       Teamwork/ability to function independently ·       Communication Skills ·       Adaptability ·       Attention to detail ·       Planning and organising   ATTRIBUTES ·       Positive, enthusiastic  attitude ·       Honesty, integrity and respect ·      Ability to co-operate and thrive both within an independent  and  team environment

Stellenbosch based IT company require a desktop support technician that can hit the ground running. We require experience with the following: Microsoft Office 365 and associated products ubiquiti Wireless products Windows Desktop Operating systems Networking (Cabling and software configuration) Printer installation Router setup. Email and internet setup The following experience will be advantageous: Web hosting / DNS Mikrotik Apple Mac Windows Server Hikvision CCTV Solarwinds Ncentral VOIP We offer a market related salary, company cellphone, performance bonus and travel allowance based on AA rates. If you have the necessary skills and experience, please complete the below form. https://forms.office.com/r/876YtEW76A Please do not email or message from this platform. I will only be looking at the form submissions on above link.

We are looking for an IT Desktop Support Technician for a Renowned Company in Port Elizabeth. Requirements: A+ N+ Microsoft Certified certificates (advantageous) 1-year experience in support role (advantageous) Responsibility: The successful candidate will provide prompt, professional and efficient hardware and software support to all the group’s different departments. End-user desktop support and technical assistance (Windows OS & Office Applications) Installation, configuration and maintenance of all desktops, laptops and printers on the network Basic networking support for cabling, troubleshooting devices on the network Troubleshooting / diagnostics on all desktop and basic network related issues General user training and level of professionalism, confidentiality And any other related functions Salary is market related Send CV to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: DESK001 Consultant Name: Damian Sin Hidge

Our client in the IT sector seeks to employ a Junior/Intermediate Desktop Support Engineer to join their team on a 3-months fixed-term contract position. Do not miss this opportunity! Requirements:- 2-year diploma / 3-year diploma in support services or A+ and N+- Experience in desktop support both Hardware and Software (Onsite or remote) minimum 1 yearDuties:- Ticket management of client queries and issues (Logged telephonically or via email). - Setup of client software, emails and troubleshoot issues thereof. - Managing/troubleshooting of Office365 portal and exchange.- Hardware, Patch management and Anti-Virus maintenance conducted using RMM tools. Job Reference #: PE004145/CT

We are looking for an experienced Desktop Support Technician for a Renowned Company in Port Elizabeth. Requirements: IT Qualification is essential. Matric qualification is essential. Must have at least two years’ experience as an IT Technician / Engineer. Must have a valid driver’s license and own reliable vehicle. Responsibility: Duties: PC Desktop & end-user support. Hardware and software support. Installation, repairs and maintenance of pc’s, networks and pc peripherals. Salary: R10 000 – R12 000 ctc per month Send CV to info@performitpersonnel.co.za Salary: R12000 Job Reference #: ITTECH001 Consultant Name: Damian Sin Hidge

Job Position: Junior IT Desktop Support Technician Ref: 3884 Location: Port Elizabeth Salary: Commensurate with experience and qualification Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum Grade 12 • Minimum of 3 to 4 years relevant IT industry experience • Valid Driver’s License • Knowledge of networking and routing protocols • Mikrotik routers (advantageous) • Experience with VPN and PABX/Voip systems (advantageous) • Prepared to travel Responsibility: Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum Grade 12 • Minimum of 3 to 4 years relevant IT industry experience • Valid Driver’s License • Knowledge of networking and routing protocols • Mikrotik routers (advantageous) • Experience with VPN and PABX/Voip systems (advantageous) • Prepared to travel Job Reference #: Junior IT Desktop Support Technician

IT Guys in Stellenbosch requires a desktop support technician to provide Tier1 support to our client base via remote support technologies from the 6th of January 2020. The ideal candidate would have 1 - 2 years experience in a similar role, an IT certificate / diploma, friendly telephone manner, fluent in Afrikaans and English, willing and able to work under pressure. If interested, please complete the following form (see web link below). We will then make contact with you should we like to arrange to see your CV. If you have not heard from us in a week your application was not successful. https://forms.office.com/Pages/ResponsePage.aspx?id=16qICvRb70OYQYjNdubpzR9YWPp_aqVJp4jx8r0yl6ZURTBLTU85SDJDT1BKREoxMDZSNzVVQ1hSTC4u

Established property holding company based in Stellenbosch has a Junior Desktop Support position available for a responsible IT Technician Responsibilities: Complete assigned tasks and keep system updated with progress Hardware - install, setup, configure & troubleshoot faults Software - install, setup, configure. Troubleshoot faults with provider Networking, repair, configure & troubleshoot Provide remote support via phone & remote connection Escalate unresolved or repeated tasks User training & assistance with boardroom connections Must be able to work flexi hours when required Product research and facilitating procurement Assist Systems Administrator with admin tasks Requirements: A+ & N+ or equivalent Must have valid driver’s license Able to manage a varied workload and meet deadlines Good interpersonal skills Experience advantageous

Salary: Market Related Location: Heidelberg, Gauteng Duration: 6 month contract with the opportunity of renewal Shifts: Morning: Monday – Friday: 06HH00 Afternoon: Monday – Friday: 14HH00 Night: Monday – Saturday: 22HH00 About the job:

Support Engineer - Centurion. My client is looking for a candidate to join their team in Centurion. The ideal candidate will have an MCSE qualification and 2+ years "Desktop and Microsoft Server Support". Please contact us for application instructions.

Please Apply via this link - https://altron.wd3.myworkdayjobs.com/Altron_Careers/job/Bytes-Managed-Solutions-Bloemfontein/Support-Technician_R-1181-1 MAIN JOB PURPOSE Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Customer Relationship Management Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship. Internal Processes Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs). Human Capital Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement. Job Requirements: Requirements Own vehicle and valid drivers’ license is essential Must reside in Free State Qualifications Matric or other equivalent qualification preferable S4 or N6 Electrical Engineering Certificate A + and N + Qualification Experience 2 years’ experience in maintaining equipment in an IT environment 2 -3 years Desktop/Retail/ATM experience 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage Computer literate in relevant operating system Skills Mechanical skills Electronic skills Soldering skills Fault-finding techniques MS Office

Potrable Mini Handheld USB Desktop Fan LED Filling Light Phone Holder Cooling F Package weight: 0.27 kg Specification: Name Potrable Mini Handheld USB LED Fan Fan blade material Plastic Modelling Common circle Switch type Piano key Additional function Supplementary light Color Dark gray Number of lights 14 white lights White lamp power 0.5w Luminous flux 5-15lm Maximum working power 4W Input current 5V 1A Weight Approx.300g Features: - Small desk lamp function, also be small fill light. The ring design simulates natural light in the morning. - Big wind, small noise. The rear four fan blades rotate at high speed to extract the peripheral airflow and send forward air, while the front seven fan blades send out soft natural wind. - Mobile phone support function, desktop support, watch drama enjoy the cool synchronously. - Two-level fan function, one-level sleep mode, as low as 26 db, feel the gentle sleep wind. 2 strong wind mode, fast wind, quickly feel cool cool. - Portable fans can also be placed on the table. - USB charging function, USB power supply, compatible with a variety of USB interfaces, easy to use. - Humanized touch pitch Angle adjustment to meet different angles of use. Click here for more deals Potrable Mini Handheld USB Desktop Fan LED Filling Light Phone Holder Cooling F Potrable Mini Handheld USB Desktop Fan LED Filling Light Phone Holder Cooling F

Our client is an IT company specialising in outsourced support services to the SME market. They are currently looking to appoint a Mid- to Senior level IT field support technician / engineer as soon as possible. Apply via our website www.electusrecruitment.co.zahttp://www.electusrecruitment.co.za/vacancy/mid-senior-level-it-field-support-technician-engineerOnly applications received via our website will be consideredMINIMUM REQUIREMENTS Skilled mid to senior level field support technician At least 5 years’ experience of working in server, network and virtual environment field     SKILLS REQUIRED Windows 7 Desktop Support Windows 8 Desktop Support Windows Server – advanced support Exchange Server - advanced support SQL Server – all versions since - advanced support Symantec Backup Exec - advanced support VM Ware, vMotion, vSphere, Virtual SAN etc. - advanced support Firewall management – Configuration and support. Understanding of Network Cabling, Routing, Switching VLANs, WiFi   ATTRIBUTES Attention to detail Ability to work independently Ability to work in a team Drive to meet Deadlines Someone who does not feel they are above certain functions Someone who enjoys working with in rules and set boundary’s Committed and Stable person Neat and tidy Customer service oriented Admin orientated Someone who is presentable, well-spoken and not shy Honest Honest Honest !   QUALIFICATION(S) REQUIRED Microsoft, Cisco, Fortinet, VMWare, Juniper certifications an advantage   EXPERIENCE REQUIRED Minimum Five years working experience

Kindly take note that the following vacancy is for a Logistics Provider and the incumbent will be required to travel to all sites including customer sites in the Cape Town area. RESPONSIBILITIES 1. Maintain IT Operating Environment Understand requirements and recommend suitable solutions Implement solutions including installation of hardware, software, communications and office automation Improve quality and ensure consistent and timely resolution of incidents and implement necessary steps to prevent future incidents Perform operational specific tasks, e.g. doing regular backups, network security and network monitoring Perform checks and manage software and OS deployed to ensure valid licenses in place 2. Provide Technical Support Provide network support, first and second line desktop support Provide user assistance Software and hardware trouble shooting  Provide office peripheral support e.g. printer & scanner support  Installation of personal computers (PC) and notebooks 3. Maintain Computer Network Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Perform data backups and disaster recovery operations  Configure, monitor, and maintain email applications and virus protection software 4. Monitor Performance of Systems Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future 5. Ensure and Maintain Network Security  Plan, coordinate and implement network security measure to protect data, software and hardware Design, configure and test computer hardware, networking software and operating system software Ensure suitable access and password controls 6. Solve User Problems Confer with network users on how to solve existing system problems Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary REQUIREMENTS 1. Academic Qualification(s)  National Senior Certificate or equivalent  Relevant IT qualifications (A+, N+, Microsoft, MCSE, Linux) are advantageous Code B plus reliable own transport 2. Relevant Competencies and Knowledge Active directory support Server, PC, Printer, Scanner installation & configuration Desktop OS (Windows OS, Linux) installation and support Anti-Virus and Anti-Spam product knowledge is a must Knowledge of Transmission Control Protocol (TCP) / Internet Protocol (IP) Ability to setup connectivity solutions such as ADSL, 3G and WLAN Microsoft Office application installation and support experience is essential Security/Network expertise will be an advantage IMPORTANT NOTE Applications may be sent by email to: by no later than 15 Jan . Candidates not contacted by 01st February  should consider their applications not successful.

Kindly take note that the following vacancy is for a Logistics Provider and the incumbent will be required to travel to all sites including customer sites in the Gauteng area. RESPONSIBILITIES 1. Maintain IT Operating Environment  Understand requirements and recommend suitable solutions  Implement solutions including installation of hardware, software, communications and office automation Improve quality and ensure consistent and timely resolution of incidents and implement necessary steps to prevent future incidents Perform operational specific tasks, e.g. doing regular backups, network security and network monitoring Perform checks and manage software and OS deployed to ensure valid licenses in place 2. Provide Technical Support Provide network support, first and second line desktop support Provide user assistance Software and hardware trouble shooting Provide office peripheral support e.g. printer & scanner support  Installation of personal computers (PC) and notebooks 3. Maintain Computer Network Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Perform data backups and disaster recovery operations Configure, monitor, and maintain email applications and virus protection software 4. Monitor Performance of Systems Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future 5. Ensure and Maintain Network Security Plan, coordinate and implement network security measure to protect data, software and hardware Design, configure and test computer hardware, networking software and operating system software Ensure suitable access and password controls 6. Solve User Problems Confer with network users on how to solve existing system problems Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary REQUIREMENTS 1. Academic Qualification(s)  National Senior Certificate or equivalent Relevant IT qualifications (A+, N+, Microsoft, MCSE, Linux) are advantageous  Code B plus reliable own transport 2. Relevant Competencies and Knowledge Active directory support Server, PC, Printer, Scanner installation & configuration Desktop OS (Windows OS, Linux) installation and support Anti-Virus and Anti-Spam product knowledge is a must Knowledge of Transmission Control Protocol (TCP) / Internet Protocol (IP) Ability to setup connectivity solutions such as ADSL, 3G and WLAN Microsoft Office application installation and support experience is essential Security/Network expertise will be an advantage IMPORTANT NOTE Applications may be sent by email to: by no later than 15 Jan . Candidates not contacted by 01st February  should consider their applications not successful.

Junior IT Support Engineer, Port Elizabeth Salary R9,500 to R10,500 per month Requirements:- • Proficient with Windows Desktop Operating Systems (Windows 8/ 8.1/ 10). • Proficient with Microsoft Office Applications (2010 / 2013 / 2016 / 2019). • Basic TCP/IP Networking knowledge essential o DHCP. o DNS. • Experience with various Internet Connectivity Mediums essential: o ADSL. o 3G/LTE. o Fibre. o Microwave. • Experience with Enterprise Antivirus packages essential: o ESETEndpointProtection. • Technical experience with Pastel Accounting & Pastel Payroll essential. • Minimum of 2 years in a Desktop Support environment. Email: admin@jobs2day.co.za

Academic Requirements: 2-year diploma / 3-year diploma in support services or A+ and N+ Work Experience: Experience in desktop support both Hardware and Software (Onsite or remote Minimum 1year Call centre exposure is very beneficial Role Responsibilities: - Ticket management of client queries and issues (Logged telephonically or via email) - Setup of client software, emails and troubleshoot issues thereof - Managing/troubleshooting of Office365 portal and exchange - Hardware, Patch management and Anti-Virus maintenance using RMM tools

an IT based company is recruiting IT support technicians,desktop support technicians,database admin,network admin,A+,N+, ideal candidates please emailcv to jobs4jhb at gmaildotcom, or call 110 - show phone - /whatsapp 738 - show phone - to book for interviews apply now

Salary: Market Related Location: Roodepoort, Gauteng Shifts: am – pm am – pm pm – am About the job:

DESKTOP ENGINEER The desktop engineer, sometimes referred to as Desktop Technician, provides support and maintenance on our clients according to standard policies and procedures. This profile outlines the certification/education requirements, the responsibilities and guidelines on how the job should be executed. The applicant will be required to support clients remotely and onsite, have own reliable transport and have own mobile phone. Overtime will be required from time to time. 1. Certification / Education Requirements Matric with Science and Mathematics and: REQUIRED Microsoft Windows 7 or higher certification A+ CompTIA 3 years Outsource Support Experience ADVANTAGES Office 365 Windows 8 ADSL Apple MAC MCSE Desktop infrastructure N+ CompTIA 2. Desktop Engineer Responsibilities 2.1. Technical responsibilities · All desktop hardware and connected peripherals · All supported operating systems and software on the above · All connectivity and configuration(mail, shares, backups, to servers) on the above · Installation, migration, upgrades, support, troubleshooting and decommissioning of above 2.2. Procedural and Sales Responsibilities · Sales leads and client recommendations · Document client environment · Develop, document and follow processes and procedures · Continuity plans · Research and development · Generate technical sales and growth opportunities, and promote company solutions. · Standardize routine tasks to create efficiency and consistency. · Adhere to company processes and policies. · Account for time by following company policies on workflow management. · Supply managed outsource services within the ITIL framework. 2.3. Professional responsibilities · Deliver professional technical services to clients in the following manner: · Present exceptional skills and deep knowledge of all solutions · Exceptional customer service and professional communication · Fast and efficient service · Proactive and energetic service · Prepared and presentable · Manage the workload efficiently and effectively. · Exceed all Service Level Agreement (SLA) commitments. · Show initiative

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WANTED==> IT DESKTOP AND BACKOFFICE SUPPORT ENGINEER/TECHNICIAN     I am URGENTLY searching for a position in the INFORMATION TECHNOLOGY INDUSTRY and have the following skills and experience but not limited to:- Installing and troubleshooting Windows 7,Windows Xp.Vista,win2k,98, AS WELL AS NOVELL platforms etc Installing and troubleshooting  MS Office SUITE.-advanced.eg and other application programs Troubleshooting TCP/IP Knowledge of Server Operating Systems – Windows server and Knowledge of Remote Desktop Connection. Knowledge of Exchange Server R2 front/backend end support Knowledge of LOTUS NOTES front end Knowledge of migrations from Goupwise to Outlook Knowledge of Blackberry Enterprise server user setup. Knowledge of of various call log programs eg. REMEDY etc Managing Active Directory, DHCP, DNS Knowledge of installing software patches and Domains. SAP FRONT END GUIS EXPOSURE and support Providing help desk support to user/client-from general to  more complex. Diagnosing and solving hardware and software problems Advise,Planning, and implementing system upgrades and installation. I enjoy working in IT as well as in a team. I AM VERY  VERSATILE AND CAN WORK WELL UNDER PRESSURE DUE TO MY LONG SERVING EXPERIENCE. plaese call for more info on 076   or email

Job Position: Junior ICT Engineer Desktop and Client Support Ref: 3430 - Lauren Location: Port Elizabeth Salary: R8000 to R10 000 per month commensurate with experience and qualification 3 month probation period Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Responsibility: Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Salary: R8000 to 10000 Job Reference #: Junior ICT Engineer Desktop and Client Support

Job Position: Junior ICT Engineer - Desktop - Client Support Ref: 3430 - Lauren Location: Port Elizabeth Salary: R8000 to R10 000 per month commensurate with experience and qualification 3 month probation period Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Responsibility: Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Salary: R8000 to 10000 Job Reference #: Junior ICT Engineer - Desktop - Client Support

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Who are ihotdesk?: We are a forward thinking IT services company that provides IT outsourcing services to small and medium sized businesses in the United Kingdom and throughout the world. We are specialists for Microsoft-based networks and applications, holding accreditations with Microsoft, VMware, Citrix & Cyberoam. What we are looking for: We require an accomplished IT Support Representative with a minimum of 1-2 years experience within a service desk environment to deliver telephonic and remote support to a range of clients within London and throughout the United Kingdom. You will be based at our Cape Town office and will work with a team in a service desk environment. Essential Skills: MCP in Windows 7 or 8 Experience of Supporting Microsoft Windows Server  At least 1 years experience of providing telephone support for Windows desktops and desktop applications including Microsoft Office Experience of TCP/IP networking and troubleshooting including Local and Wide Area networking Experience with backup and restore of servers using Backup Exec. Knowledge of the following would be beneficial: routers, switches, firewalls (Sonicwall/Cyberoam), VPN’s, Mobile devices IOS & Android. Well-developed problem solving skills. A logical approach to problem solving. Excellent telephone communication in English. Excellent written communication in English. Other languages a bonus. Role: Provide first-line remote support to all clients. Respond to allocated calls within contracted service levels (SLA's). Appropriately categorize, prioritize and monitor tickets and service requests, escalating those which you cannot resolve in a timely and efficient manner. Keep open tickets up to date and communicate updates with customers. Deliver an exceptionally high level of customer service to all our clients. Always take that extra step to exceed customer’s expectations. Produce accurate and detailed technical documentation. Update documentation produced by others. Actively contribute to on-going process improvement within the service desk Perform other duties or special projects as assigned Documenting solutions and workarounds to problems   Salary: Negotiable, depending on experience. Other benefits:           Pension and Medical aid contributions (10% of salary after successful probation period) Please do not apply for this role unless you meet the minumum criteria of having previously worked in a Service desk environment for a minimum of 1 year.