Support service

Please Apply via this link - https://altron.wd3.myworkdayjobs.com/Altron_Careers/job/Bytes-Managed-Solutions-Bloemfontein/Support-Technician_R-1181-1 MAIN JOB PURPOSE Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Customer Relationship Management Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship. Internal Processes Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs). Human Capital Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement. Job Requirements: Requirements Own vehicle and valid drivers’ license is essential Must reside in Free State Qualifications Matric or other equivalent qualification preferable S4 or N6 Electrical Engineering Certificate A + and N + Qualification Experience 2 years’ experience in maintaining equipment in an IT environment 2 -3 years Desktop/Retail/ATM experience 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage Computer literate in relevant operating system Skills Mechanical skills Electronic skills Soldering skills Fault-finding techniques MS Office

Software Developers, specialising in asset management systems, seeks a Support Consultant to participate in the migration to new contact centre system and ensure a stable and reliable ASP service for their partners and clients and act as a company ambassador.   You will be required to identify and understand client’s requirements and provide practical solutions, ensure records and systems are maintained in the contact Centre and insure adherence to SLA timeframes are met. You will manage the ASP servers, security of clients data and optimize the configurations of the server. Your KPA’s will be BUG, Modification and user support, software and associated ICT infrastructure support and management of Hosted Services.   You should have a Matric Qualification and post matric qualification in ICT.   It would be advantageous to have experience with other CMMS systems. It will be a big plus if you have been exposed to relevant asset management system.   Mail your CV to:   anthonyjobs(at)wcp.co.za

Main purpose of the job Provide customer support by attending routine services (per OEM standards) vehicle repairs, on-road repairs and preventative maintenance in the workshop.    Requirements (qualifications, experience & skills) Grade 12/Matric/National Senior certificate Diploma Completed Mechanic or Electrical qualification, related to Mechanical & Electrical repairs and diagnostic equipment Advantage - Certified DAF Master technician Minimum of 4 years experience in a workshop environment Experience with Truck repairs is essential Roadside repair and vehicle diagnosis, Experience in Major component, Mechanical & electrical repairs and diagnostic equipment Ideal: Previous experience of DAF vehicle maintenance and repairs   Role responsibilities Diagnose vehicle mechanical faults and repair requirements accurately Diagnose vehicle electrical faults and repair requirements Repair & maintain vehicle/s as assigned Conclude job card/s accurately for all workshop activities Complete root cause analysis of major component failures Attend to breakdowns, including stand-by service (day and night) Maintain levels of productivity and efficiency as instructed Perform shift work when required Manage all Repair Shop Assistants in the workshop and ensure: all tools and equipment is in a safe area before and after usage, and in working order Damaged tools reported in the workshop, by Service Technicians, are attended to with priority Manage all Repair Shop Assistants in the workshop and ensure the work area is safe prior to starting work   This is an AA/EE appointment and ONLY applications from South African Historically Disadvantaged Individuals (HDI) candidates will be considered.   If you have not received a response within 48 hours of submitting your resume, please consider your application as being unsuccessful.

My client based in Bellville is looking for Desktop Support Technician to join them on contract for 3 months, To start ASAP /Immediately. Rates NEG   JOB PURPOSE: To provide a world class desktop support service to all company employees by resolving both incidents and requests that fall within the End User Computing space.                    KEY OUTCOMES The following outcomes will be expected to be achieved by the Desktop Support Manager.   ·       Responsible for operating system (Windows XP), business application and general desktop hardware & software support ·       Business application readiness testing & testing the impact of new Windows software (e.g. Vista, Office ,  Internet Explorer) and other PC-based systems (new versions of Anti-virus software, Adobe Reader, etc.) ·       Installations and monitoring of desktops & notebooks using automated tools (e.g. WinInstall) & scripting ·       Receiving, logging, analysing and resolving workstation-related problems effectively and efficiently. ·       Taking ownership of problems and ensure resolution directly or by liaising with the applicable support teams. ·       Responsible to maintain a configuration register of assets, licenses & general documentation of the workstation environment. o   Complete infrastructure-related projects as assigned to you from time-to-time.   QUALIFICATIONS AND EXPERIENCE ·       Grade 12 ·       At least 2 years relevant experience in an IT Desktop support environment ·       Experience of networks & TCP/IP and Active Directory will be an advantage ·       MCSE qualification and scripting knowledge will be an advantage   COMPETENCIES   ·       Stress Tolerance ·       Performance Driven ·       Building and maintaining relationships ·       Teamwork/ability to function independently ·       Communication Skills ·       Adaptability ·       Attention to detail ·       Planning and organising   ATTRIBUTES ·       Positive, enthusiastic  attitude ·       Honesty, integrity and respect ·      Ability to co-operate and thrive both within an independent  and  team environment

HELPDESK AGENT/ CUSTOMER SUPPORT CENTER REPRESENTATIVE (1ST LINE IT SUPPORT) (This is strictly an employment equity position) R PM CENTURY CITY NO SHIFTS!!!! - MON to FRI 8am to 5pm A leading brand in office automation and printers has achieved high levels of success partly due to their commitment to ensure excellent customer service and back up. Their sales agreement stipulates “Our professional help desk provides multiple levels of support and our well trained Support Center Representatives are available to assist you, the client, in the supply of consumables/parts, technical support and dispatching of trained technicians when necessary. The Support Center has one objective – to find a solution efficiently and quickly.”   This is a great opportunity to join the Service Desk Center which is a small in and out bound call center where duties include: Answer incoming and dealing with calls to the service desk Log incoming service calls and emails for service request and consumable orders Assign calls to service technicians and follow up ensuring that the call is managed through to closure Respond to email queries or requests Provide accurate quotations to clients for service requests, parts and consumable orders Ensure service calls are logged off on completion of task and accurately recorded on the system Ensure all stakeholders are communicated with regarding the status of their service call Ensure parts requests are captured and followed up Ensure Technicians boot stock is logged off correctly Filing of completed job sheets daily Escalate potential problems to Call Center Manager for immediate action Perform all general admin and record keeping in line with company systems Switchboard relief on an ad hoc basis.   Requirements in order to qualify to apply to this opportunity: Matric Non-smoker Basic understanding of ITIL IT technical support experience (at least to level 1) preferred Help Desk/ Call Centre/Customer Service Desk experience gained in any of the following technical environments: IT /Online Banking/ MWeb or Telkom Internet connection support/ Office Equipment. IT technical support experience preferred Initiative and high customer service ethics Bilingual – Able to communicate in English and Afrikaans   Only Candidates who meet the stipulated requirements and who currently live in the greater area of Cape Town are invited to submit an updated CV to mail to recruitment at salesmark dot co dot za stating your reason for having left your previous place of employment. Supporting documents will be required as well as contactable reference details. Thorough reference and credential checks will be conducted We endeavor to respond to all applications, but due to excessive high volumes of CV’s submitted this is not always logistically possible. Thus if you have not heard from us in within 14 days your application will have been unsuccessful. We thank you for your interests in our advertised position and regret that we were unable to send you a personal reply.

Purpose of the position: The Service Centre Manager will be responsible for the day-to-day service delivery run-efficiencies of ICT. This includes end-user training, application support, user access management as well as 1st and 2nd line user support and communication through the Contact Centre. Key performance areas will include, but are not limited to: Define and agree attainable service level agreements for service deliverables with business - during working hours as well as after-hours for all ICT user support requirements; Manage service levels relating to the provision of service deliverables by internal teams as well as by 3rd party service providers; Development of training material and facilitating training interventions; Provide support through a global Helpdesk software support infrastructure and focussed service teams; Establish and manage a global user access management system support infrastructure to maintain user profiles and access to systems and services on a global basis; Develop policies, standards and procedures to govern service delivery; Communicate and inform user base of ICT events, changes and incidents. The successful candidate must have the following experience/skills: A relevant tertiary qualification; A sound ICT background with at least 5 years relevant experience; Exposure to the management of service level agreements and 3rd party services; Strong people management skills; Strong administrative ability with a high attention to detail; Excellent written and oral communication skills. Please contact us to apply.

IT Support Analyst Internship - Claremont Overall Function · Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform primarily telephonic support using remote management and other collaboration tools. Configures, assembles and installs computers and/or peripheral equipment. · Provide technical support for all IT service interruptions including but not limited to printer routings, power outages, wiring problems and malfunctioning hardware. · Escalate complex problems to expedite resolution. · Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. · Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to. Responsibilities Providing technical support, resolving incidents via telephone and email. Supporting users remotely using remote management and other collaboration tools. Maintaining a high degree of customer service for all support queries and adhering to all service management principles. Taking ownership of user problems and being pro-active when dealing with user issues. Logging all incidents on the service desk toolset (ServiceNow). Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers. Maintain incident history on service desk toolset of any software or hardware problems detected. Supporting users in the use of computer equipment by providing appropriate training and guidance. Escalating more complex calls to the relevant IT Support colleague. Troubleshoot network connectivity for all business units · Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to. Qualifications Matric IT Tertiary Qualification essential Microsoft Server Networking (Cisco or other) ITIL (Advantageous) Additional Information · Competency assessment will be done · 2-3 contactable references required · Start Date: ASAP · Full CV, ID, qualifications and academic results to be sent · Criminal and ITC clearance essential (checks will be done) Email: Subject/Reference: IT Support Analyst

IT Support Analyst - Claremont Temporary Post Month to month basis Overall Function · Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform primarily telephonic support using remote management and other collaboration tools. Configures, assembles and installs computers and/or peripheral equipment. · Provide technical support for all IT service interruptions including but not limited to printer routings, power outages, wiring problems and malfunctioning hardware. · Escalate complex problems to expedite resolution. · Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. · Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to. Responsibilities Providing technical support, resolving incidents via telephone and email. Supporting users remotely using remote management and other collaboration tools. Maintaining a high degree of customer service for all support queries and adhering to all service management principles. Taking ownership of user problems and being pro-active when dealing with user issues. Logging all incidents on the service desk toolset (ServiceNow). Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers. Maintain incident history on service desk toolset of any software or hardware problems detected. Supporting users in the use of computer equipment by providing appropriate training and guidance. Escalating more complex calls to the relevant IT Support colleague. Troubleshoot network connectivity for all business units · Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to. Qualifications and/or Experience Matric IT Tertiary Qualification essential Microsoft Server Networking (Cisco or other) ITIL (Advantageous) Minimum 3 years proven experience in similar role Relevant Microsoft Server and related technologies Server and end user support technologies, software and hardware Knowledge of major networking components, network operating systems, Network protocols (TCP/IP) an advantage · Google Apps (Advantageous) Additional Information · Competency assessment will be done · 2-3 contactable references required · Start Date: ASAP · Full CV, ID & qualifications to be sent · Criminal and ITC clearance essential (checks will be done) Email: Subject/Reference: IT Support Analyst

Manage day to day functions of the group''s IT + Handle all day-to-day issues that arise and escalate to GITO where appropriate + Manage IT Administrator and Infrastructure and Support team + Manage external service providers + Standardise procedures to improve efficiency of subordinates and other human resources 2: Maintenance of secure IT Environment + Manage compliance score in Microsoft compliance centre + Ensure appropriate security policies and procedures are implemented and maintained + Report potential issues to GITO + Conduct research and provide recommendations to GITO to ensure security is maintained Infrastructure and support + Manage support escalations and ensure timeous resolution + Liaise with infrastructure and support lead to ensure stable environment + Ensure systems are properly administered according to agreed standards and procedures + Ensure turnaround times are within agreed SLAs + Ensure department is appropriately staffed at all times and plan capacity Service Providers + Manage SLAs of service providers and ensure on-time delivery + Handle and resolve complaints + Manage Service provider support functions and ensure support is effective Manage Group IT Projects + Develop/Compile detailed project plan with milestones (together with service provider project manager) + Liaise with and manage external service providers + Liaise with internal clients and other role players + Ensure adherence to project timelines and on-time delivery + Reporting in-line with project governance on the following: All technical aspects of projects Delivery, delays and issue resolution on project deliverables Formal reporting of all governance meetings reports to inform GITO report back to management Any other project reporting as identified Delivery of Information Systems + Ensure strict project governance according to agreed procedures and standards Track and report on progress as per agreed project governance structure Identify delivery risks early and report to project owner + Ensure projects are kept within scope and advise GITO if scope adjustment is required + Establish, manage and co-ordinate project team as required from time to time Systems Development + Assist with business analysis to ensure development is in line with business requirements + Ensure best practice is followed in the development of information systems + Continuously assess all systems and development on a technical level Ensure best practice is followed in selecting appropriate programming environments Systems Implementation + Plan and implement or assist with implementation and user adoption training for any new software (depending on nature of project) + Constantly evaluate exis

Who are ihotdesk?: We are a forward thinking IT services company that provides IT outsourcing services to small and medium sized businesses in the United Kingdom and throughout the world. We are specialists for Microsoft-based networks and applications, holding accreditations with Microsoft, VMware, Citrix & Cyberoam. What we are looking for: We require an accomplished IT Support Representative with a minimum of 1-2 years experience within a service desk environment to deliver telephonic and remote support to a range of clients within London and throughout the United Kingdom. You will be based at our Cape Town office and will work with a team in a service desk environment. Essential Skills: MCP in Windows 7 or 8 Experience of Supporting Microsoft Windows Server  At least 1 years experience of providing telephone support for Windows desktops and desktop applications including Microsoft Office Experience of TCP/IP networking and troubleshooting including Local and Wide Area networking Experience with backup and restore of servers using Backup Exec. Knowledge of the following would be beneficial: routers, switches, firewalls (Sonicwall/Cyberoam), VPN’s, Mobile devices IOS & Android. Well-developed problem solving skills. A logical approach to problem solving. Excellent telephone communication in English. Excellent written communication in English. Other languages a bonus. Role: Provide first-line remote support to all clients. Respond to allocated calls within contracted service levels (SLA's). Appropriately categorize, prioritize and monitor tickets and service requests, escalating those which you cannot resolve in a timely and efficient manner. Keep open tickets up to date and communicate updates with customers. Deliver an exceptionally high level of customer service to all our clients. Always take that extra step to exceed customer’s expectations. Produce accurate and detailed technical documentation. Update documentation produced by others. Actively contribute to on-going process improvement within the service desk Perform other duties or special projects as assigned Documenting solutions and workarounds to problems   Salary: Negotiable, depending on experience. Other benefits:           Pension and Medical aid contributions (10% of salary after successful probation period) Please do not apply for this role unless you meet the minumum criteria of having previously worked in a Service desk environment for a minimum of 1 year.

We require an accomplished IT Support Representative with a minimum of 1 years experience within a service desk environment to deliver telephonic and remote support to a range of clients within London and throughout the United Kingdom. You will be based at our Cape Town office and will work with a team in a service desk environment. Essential Skills: MCP in Windows 7 or 8 Experience of Supporting Microsoft Windows Server  At least 1 years experience of providing telephone support for Windows desktops and desktop applications including Microsoft Office Experience of TCP/IP networking and troubleshooting including Local and Wide Area networking Experience with backup and restore of servers using Backup Exec. Knowledge of the following would be beneficial: routers, switches, firewalls (Sonicwall/Cyberoam), VPN’s, Mobile devices IOS & Android. Well-developed problem solving skills. A logical approach to problem solving. Excellent telephone communication in English. Excellent written communication in English. Other languages a bonus. Role: Provide first-line remote support to all clients. Respond to allocated calls within contracted service levels (SLA's). Appropriately categorize, prioritize and monitor tickets and service requests, escalating those which you cannot resolve in a timely and efficient manner. Keep open tickets up to date and communicate updates with customers. Deliver an exceptionally high level of customer service to all our clients. Always take that extra step to exceed customer’s expectations. Produce accurate and detailed technical documentation. Update documentation produced by others. Actively contribute to on-going process improvement within the service desk Perform other duties or special projects as assigned Documenting solutions and workarounds to problems Please contact us for application instructions.

My corporate client based in Parktown is currently looking for an IT Operations Manager (in a service desk environment) that will be accountable for the day- to –day running of IT operations, in the JHB office, as defined below. This includes the planning, leading, organizing and controlling of first and second line staff and support issues as well as vendor management for vendors directly affecting the Operations department. Qualifications and Experience: A relevant technical qualification and ITIL v3 Foundation certification IT Diploma or IT Degree advantageous A minimum of 2 – 4 years’ experience managing a technical team in a Service Desk environment Previous experience in performing performance appraisals with team Previous experience in selection of team members process Previous technical experience in desk side user support including hardware and software troubleshooting. Key Responsibilieties: Supervising the business units operational abilities, such as Service Desk, Escalation Support and Technical ability Managing the staff providing the services or IT Support including scheduling, coaching, performance management and career guidance and training as needed Conforming to the highest possible level of Client Service and to provide this within the opening and closing times and in line with policies and procedures Ensuring all calls logged especially open, pending and long outstanding calls are managed effectively using the call logging system. Attending to queries from smaller offices in terms of multifunction devices Manage SLA’s with vendors directly related to the IT Operations team and manage the vendor relationships with these vendors Manage Escalation team (2nd level support) which include the following: Application escalations, testing and problem management 2nd level Application support as well as other related tasks Responsible for day to day problem management, investigation as well as identifying possible trends caused from application related issues and finding the root cause and resolving this in accordance with ITIL Problem Management Guidance. Interpersonal Skills: Strong leadership, communication and people skills Personal effectiveness and a high level of self-management Ability to communicate confidently with all levels of staff Ability to use their own initiative and be pro active Excellent problem solving skills and a sense of urgency Please contact us to apply.

My client based in Bellville is currently looking for 2 x Application Specialist / System Support (Pharmaceutical Solutions) resources to join them on a permanent basis   A dynamic and fast growing IT Business Solutions Company specializing in Pharmaceutical Solutions, are looking for additional Application Specialist / System Support consultants with thorough retail experience, to support our existing customers. If you have a formal IT qualification, and meet the criteria below, then this job is for you. South African Citizens ONLY.   MAIN PURPOSE OF THE JOB: To plan, manage and support tactical IT projects and perform all support activities within the specified wholesaler area.     TASK INFORMATION To plan and manage all activities within the area of technology and within his/her responsibility ·      Monitor and control allocated human and material resources ·      Manage re-active tasks ·      Planning, managing and controlling tactical projects within the specified environment ·      Managing Third-Party software releases ·      Software configuration ·      Manage project dependencies, team and stakeholder relationships as it relates to the project ·      Co-ordinate and integrate activities across multiple functional lines ·      Provide back-up to relevant managers To ensure timely and effective communication with the project  team, the project stakeholders and the business support users ·      Liaise with other managers within the ICT functions and within the business ·      Manage user expectations through regular communication with the user group To effectively manage the day to day IT operations within the specified area ·      Create procurement orders and change requests ·      Follow-up of procurement orders and change requests ·      Monitoring and following up of all open service desk calls ·      Identify and resolve any support call trends ·      Handle any relevant support issues ·      User Support in the specified area ·      2nd Level Support for specified area; support for 1st level support on service desk ·      Train 1st level support To efficiently manage vendor relationships  and deliverables within the    specified IT environment ·      Investigate new technologies within the specified area ·      Manage software bug list with vendors ·      Vendor call management ·      Manage SLA with vendors ·      Schedule change requests with vendors   REPORT STRUCTURE ·      Report to the IT Systems Manager   JOB RELATED EXPERIENCE ·      5 years Experience within an IT support position - Essential ·      3 Years Experience in a Retail / Wholesaler industry - Essential ·      3 Years Experience in a Pharmaceutical industry and systems    FORMAL QUALIFICATION ·      IT related Diploma / Degree - Essential   ESSENTIAL JOB RELATED KNOWLEDGE ·      5 years Broadly skilled in information and communication technology ·      5 years Knowledge of all stages of systems development from specification to implementation ·      Change management ·      Minimum 3 years experience in supporting or working with a Dispensing Management Solution    DESIRABLE JOB RELATED KNOWLEDGE   ·      Exposure to vendor management ·      Exposure to Project Management ·      Software development Background   REQUIRED SKILLS ·      Problem solving skills ·      Interpersonal skills ·      Communication skills ·      MS Office suite ·      MS Project ·      MS SQL ·      Project Management - DESIRABLE   If you meet these requirement please submit your cv and a recruiter will be in contact if you have been shortlisted  

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

We are looking for an experienced Sharepoint specialist to join our Configuration and Support team. You will work closely with the DevOps team to provide operational, maintenance, security and governance support for the SharePoint infrastructure. Responsibility: • All aspects of the design, architecture, development, deployment, operations, administration, governance, training and support of key SharePoint institutional solutions • Close collaboration with the DevOps-Team • Migration of institutional SharePoint on-premises solutions to SharePoint Online, in line with changing business and technological requirements. • Closely collaborating with stakeholders, users, IT-partners and external partners to analyse, determine and refine institutional processes and business goals related to SharePoint solution opportunities • Analysing and understanding business requirements • Designing and implementating complex Enterprise Content Management (ECM)- and Web Content Management (WCM) solutions, e.g. file plan classification, content organiser rules, workflow, content types, term sets, managed metadata and taxonomy, following platform best practices to accommodate identified institutional and governance requirements and maximise search capability; • Designing and implementing SharePoint Business Intelligence and Reporting Solutions • Creating branding and page layouts (master pages & CSS) for Institutional ECM- and Business Intelligence solutions • Configuring content search web parts and developing workflows • Designing and building InfoPath form solution • SharePoint Application Management: Managing web applications, site collections, external service connections, application security, search administration, workflow • Shared Services Administration: User Profile Service, Search, Excel Services Settings, Audiences, SharePoint Usage Reporting, Managed Metadata Services, Application Catalogue • Providing expert user support and guidance • Providing training and documentation • Driving SharePoint best practice implementation for consistency and effectiveness, compliance, records management- and audit requirements Requirements: • A Degree in Information Technology (or related field such as Information Science or Engineering), or a 3 year National Diploma in Information Technology. • Microsoft SharePoint Certification, validating technical expertise. • 5 Years demonstrable SharePoint experience (including work at a senior level), in an organisation with an enterprise-class IT infrastructure. OR • National Senior Certificate that meets Diploma Requirements; • Microsoft Certified Solutions Expert (MCSE)-, or • Microsoft Certified Solutions Developer (MCSD) Certification, or • Microsoft Certification for a number of exams, which form part of MCSE or • MCSD expert-level Certification Programs. • 5 Years demonstrable SharePoint experience (including work at a senior level), in an enterprise-class IT infrastructure organisation. • IT support experience and ability to provide technical and end-user support • PLUS • Experience with SharePoint Designer, InfoPath, Visual Studio, Windows Server, SQL Server, IIS, Windows Client • Experience developing deployment scripts to automate the deployment for SharePoint solutions • Microsoft Excel- and SQL database concepts with Excel Services-, PowerView-, PowerPivot-, SQL Server Reporting Services (SSRS) experience • Programming experience in HTML5, CSS, JavaScript or similar technologies • Strong problem solving, analytical skills. The ability to analyse complex processes and solve problems in a logical way, and strategic thinking • Experience working with different functional groups and stakeholders at the same time Salary: R40 000 Job Reference #: NBS165 Consultant Name: Hanlie Van Der Vyver

Your Branded app with Your logo and colors. Software for business organization food/pizza delivery services (and other products can be). Also Repair service can organization too. Mobile application for the client and deliveryman of order, Web site with an administrative panel and online booking form for customers (see My other Gig). You can download the Android mobile application for Booking and Delivery Service (pizza) demo and try it yourself (available on Google Play). The application works as a Client and as a Food deliveryman. - Booking/Purchase order (list of products / services) and basket(Shopping Cart) - History of orders - View / Edit Customer/Deliveryman Profile - Delivery mode with the order status setting - deliveryman - Ability to add payment system - Maps showing the place of delivery (Google, OSM) - Review for the customer's order - Ability to add chat / messages - Preview the deliveryman on the map for the customer's order It is possible to add / change logos, screen forms and more. I can create website/mobile app for delivery service/market very fast. Website And Control Panel For Taxi Cab Booking, Car Rent And Food Delivery Website and Control panel for Retail, Store and Delivery services. Website pages: - Signup or Login page - Booking (with trip cost for trip) Delivery, Trip or Transport (for car rent) - Order history (for trip cost, distance, duration preview, canceling order, payment by card doing) - Messages for chat with administrator - Order on Map preview (Google, Yandex, OSM support) - Customer Profile page Control Panel provides to all backend data support: - registered users - products and services - purchases and payments - orders and tracking - reference data and multilanguage support

A trusted manufacturer, supplier and installer of various garage and other doors, is currently recruiting for a Field Service Co-ordinator. Responsibility: The job incumbent will be responsible for ensuring effective and efficient management of all operational aspects of field service including some job sales, scheduling, staffing assignments, procurement, and support to ensure customer satisfaction with all on-site work. RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: - Attending meetings and collaborative forums with internal departments - Communicate effectively with customers, management, employees and installation, service, and repair field teams - Installation, service, and repair job planning and operations - Manage daily scheduling and rotation of installation, service, and repair field teams - Identifying priority jobs and scheduling field teams accordingly - Installation, service, and repair job resource management - Works with field service teams to ensure all aspects of job are complete - Works with Procurement Officer for scheduling of resources required at job sites - Ensure proper safety and ergonomics standards and guidelines are met - Ensures accurate records and written reporting procedures are performed and maintained - Tracks and documents orders to ensure proper billing at project completion - Tracks and maintains records of warranty work - Manage multiple projects - Support Sales team - Ensuring Customer satisfaction - Identifying process improvements and other opportunities - Maintaining good customer relations CORE SKILLS: - Outstanding written and spoken communication skills - Excellent interpersonal skills - You are customer-centric; adept at building and maintaining customer relationships TO APPLY: If your background matches the requirements and you would like to apply or receive more information, please: • Click on the "Apply" button or • Apply online at www.casupport.co.za/vacancies or • Forward a comprehensive CV to admin@casupport.co.za with “FIELD SERVICE CO-ORDINATOR" in the subject line. We thank all candidates for their interest and advise that only those under consideration will be contacted. Job Reference #: CPT000753 Consultant Name: Ilana AuretPieters

Are you trying to choose Home Nursing Service in Asansol, West Bengal for the regular medical support of your COVID patient? If yes, you can pick modern healthcare amenities from Panchmukhi Home Nursing Service. Panchmukhi Home Nursing Service in Asansol, West Bengal is providing the most compulsory healthcare conveniences to COVID patients. You will get the vital medicines from the expert nurse on time at your home. Panchmukhi Home Nursing Service in Asansol is one of the extensive nursing care services with covid-19 care support. Touch-Point:- Office No. – Pillar No. – 61, Opposite of IGIMS Hospital, 14, R.K Estates Building, Axis Bank Floor, Raja Bazar, Patna – 800014 Call Us:-+917070569742 Website:-https://panchmukhinursing.com/home-nursing-service-in-asansol/

Renowned IT Company is looking for an experienced Senior Software Support Consultant. The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge Requirements B Com / Information System or similar qualification Knowledge and /or exposure to IT/Accounting systems will be an added advantage Minimum of 5 years’ experience in similar position will be advantageous Analytical and problem-solving skills Strong coaching and mentoring skills Exceptional communication and people skills Valid driver’s license is essential Willingness to travel nationally An understanding of the software development environment will be an added advantage Responsibility: Duties: Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets Supply availability and assist consultants with applicable calls escalated to yourself Active involvement in managing two-way communication between ourselves and the relevant Account Managers Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions Investigate and analyze system issues to determine cause of issues and appropriate corrective action Provide clear, professional, informative and appropriate communication to colleagues, customers, suppliers via telephonic, email, Skype and Team Viewer Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Deconstruct client issues and analyze the various solutions via various communication channels Salary is market related Send cv to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: SSSC001 Consultant Name: Damian Sin Hidge

Our client is an IT company specialising in outsourced support services to the SME market. They are currently looking to appoint a Mid- to Senior level IT field support technician / engineer as soon as possible. Apply via our website www.electusrecruitment.co.zahttp://www.electusrecruitment.co.za/vacancy/mid-senior-level-it-field-support-technician-engineerOnly applications received via our website will be consideredMINIMUM REQUIREMENTS Skilled mid to senior level field support technician At least 5 years’ experience of working in server, network and virtual environment field     SKILLS REQUIRED Windows 7 Desktop Support Windows 8 Desktop Support Windows Server – advanced support Exchange Server - advanced support SQL Server – all versions since - advanced support Symantec Backup Exec - advanced support VM Ware, vMotion, vSphere, Virtual SAN etc. - advanced support Firewall management – Configuration and support. Understanding of Network Cabling, Routing, Switching VLANs, WiFi   ATTRIBUTES Attention to detail Ability to work independently Ability to work in a team Drive to meet Deadlines Someone who does not feel they are above certain functions Someone who enjoys working with in rules and set boundary’s Committed and Stable person Neat and tidy Customer service oriented Admin orientated Someone who is presentable, well-spoken and not shy Honest Honest Honest !   QUALIFICATION(S) REQUIRED Microsoft, Cisco, Fortinet, VMWare, Juniper certifications an advantage   EXPERIENCE REQUIRED Minimum Five years working experience

FoneChoice is currently recruiting for a Customer Support Administrator. The ideal candidate will be responsible for actioning and resolving customer queries by providing a telephonic and/or electronic query resolution service through follow-up, feedback and liaison with various internal and external parties, providing customers with a high quality service in order to ensure queries are resolved and customer retention is maintained. Key Performance Areas: Attend to logged customer queries in line with query resolution principles established by the Company Contact customers in order to gain information, provide feedback and follow through on resolving and tracking their queries Arranges the collection of damaged products with the courier company for repairs Ensures that all customer correspondence is accurately indexed on the customer account Qualifications and Accreditations Grade 12 / Matric or equivalent Experience and Skills: 2 years of Customer Service/Support/ Admin experience in any environment 1 year of Call Centre experience Computer literate Fluent in at least 2 languages, one of which must be English Good understanding and knowledge of account reconciliations Please be advised that only shortlisted candidates will be contacted.

V-Smart Series Contour Cutting Vinyl Cutter 740mm Working Area, plus Stand, Collection Basket & FlexiSIGN Software NEW SKU:V3-743B for R9999 0739967892 http://am.co.za/plotter/contour # We give best support on our machines include Free online remote assistance direct connect to your computer, Free technicians and will not charge you labour for the life-time of the machine you have. Repeatable Accuracy Our extraordinary microstep driver program with a well-proportioned axis steel distribution enables you to generate 0.005mm cutting and repeatable accuracy. Your finished work will at all times come out expertly cut. Our Contour cutting Vinyl Cutter may be the item you are looking for. Whether it is for your company, workplace, or personal use, the pace, accuracy, and comfort of cutting your work is very important and will save you time and money. We can only put limited words in this advertising. These are only some of the highlights of our products. If you want to know more details please check our detailed product page: http://am.co.za/plotter/contour # . Please keep in mind that all our products come with a strong technical support and/or service maintenance plan. In case you have more queries feel free to contact on 0739967892. Cutting length is unrestricted Information transmission adaptability with Serial, USB, and Memory stick ports Cutting speeds vary from 50 - 500mm per second 4mb Flash storage with files storage area Low pleasant noise level Micro-stepper motor has a resolution of 0.005mm per step & much more USB stick Port Take advantage of mobility! You're able to nowadays save your files on a USB drive and connect it to the Vinyl Cutter. As opposed to our classic vinyl cutter, there's no necessity to link your computer right to the device. Just preserving things you need on a memory stick and uploading it will save you time and cash! We can only write limited words in this ad. These are only some of the features of our products. If you want to get more details please check our detailed product page: http://am.co.za/plotter/contour # . Please note that all our products come with a strong technical support and/or service maintenance plan. In case you have more queries feel free to contact at 0739967892. Advanced Machinery is focussed on CNC Machinery, automatic & semi automatic machinery with high precision and high capacity. All our industry-usage machinery is for heavy use, minimized downtime is ensured by quality build products, overstocked parts and always-available technicians. With the machine spare parts from worldwide, for example: machine structure of China, Servo Motors of Japan, CNC Controls of Taiwan, High-Speed Spindle of Italy, precision Switch of German and Power System of America, Advanced Machinery is capable of create world-class machinery for the African continent. Please get more info from our website http://am.co.za/ # for CNC Laser Cutter, CNC Paper Cutter, CNC Routers and Plasma Cutting Machines and more.

Personal IT Support for your home or business 24/7 Support services Monthly service -R Call out service Local -R500 Support over the phone -R200

Fast growing consumer technology company based in Cape Town is expanding quickly and requires 3 telephone support agents to work at their customer service centre. The customer service centre is open 7 days a week and your will be required to work at least one weekend per month. The role requires you to have at a full matric certificate with a higher grade pass in maths and science and experience in a customer service facing role. A further diploma in computer studies or similar subject wil be advantageous. In addition to the above you will need to be proficient in the use of computers and the internet as well as display an in-depth knowledge of how computers work. You must reside within 30minutes commuting time to our service centre which is in Blaauwberg Road close to Marine Circle. If you are successful in obtaining an interview, you will be tested on your knowledge of computers and your ability to provide a professional level of customer service. Please contact us to apply.

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

Job Title: Customer Service Associate Department: Call Centre Reports to: Call Centre Manager Industry: Online Gaming Salary / Remuneration: Based on experience and industry related experience + (Medical Aid and incentive program) Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational (TRANSPORT NOT PROVIDED) Job Type: Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: · Respond to client queries in a professional manner via email, telephone and live chats · Ensuring client’s needs are met · Encouraging continued business · Generating renewed business from lapsed clients · Identifying when client should be renewed · Willing to build long term relationships with clients · Managing client’s accounts using in-house systems (training is provided) · The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: · Minimum 2 years’ experience in a similar position or call centre environment · Online gaming support experience is an advantage · Sales experience relevant · Able to work 24/7 shifts and have own transport / vehicle is compulsory · People orientated and Team player · Able to work under pressure and in a fast paced environment · Self-motivated and able to adapt in a dynamic environment Competencies: · Problem analysis and problem solving · Customer service orientation · Accuracy and attention to detail · Adaptability · Patience and stress tolerance · Verbal and written communication · Listen skills · Data gathering · Initiative

8 Weeks Support, Upliftment and Guidance with Ayla Blue Raven Need someone you can trust to talk to? Guidance and heartfelt support for 8 weeks   About your purchase: * Receive some guidance on your life, and wise, balanced support. * Communicate with Ayla on a weekly basis, while she helps you through difficult times, learn some emotional skills that you can apply in your daily life, and so much more. * You will have 8 appointments of 1hr30min each. * For 8 consecutive weeks you have direct and live communication with Ayla. * Via WhatsApp chat, or Facebook chat. * Appointments are made every week, to adjust with your schedule. * Fun, easy, can be challenging at times, but for sure uplifting and informative!:-)   About Ayla Blue Raven: A Metaphysical Practitioner, Holistic Healer, Teacher and Tarot Reader since 1996. Seeked out for her honesty, sincerity, straightforward guidance, and her incredibly vast knowledge and skills. Your life will be enhanced with any of her services offered.   On a personal note, she loves laughter, fresh air, sunshine and sea, forest and rain; gathering knowledge and trinkets, traveling and having fun with her hubby, and merry folk.:-) Testimonials: "Highly recommended. Very professional, friendly and insightful. Thank you so much!" ~ JB (Pvt session) "Thank you Ayla, for being here with me on my journey." FD (8 Weeks Support & Guidance) "Ayla is a very special soul! Radiates nothing but love & light. Extremely powerful. Fantastic service - v. caring & attentive." ~ GM (Love Blessing) "Bless u for following ur hearts calling so I can have these sessions with u."  ~SR (8 Weeks Support & Guidance Course) "It is as if you are everywhere i go. As if the things, stuff you taught me is coming alive now. Thx for everything!" LS. (8 Weeks Support & Guidance Course) Also available from Ayla Blue Raven: * Full Reading - via email, or 1 hour WhatsApp live chat with Ayla. (R460.00) Come browse our other delightful items:             ~ The An cient Mystics ~ Welcomes you... ~~~~~~~~~~ ~~~~~~~~~~ the Trusted name in the Esoteric Field. Specialized esoteric Gifts and Tools for sale. Mystical. Magical. Enchanting. ~~~~~~~~~~ ~~~~~~~~~~

8 Week Support Upliftment and Guidance with Ayla Blue Raven Someone you care for in need of help & assistance during a difficult time? Here is someone they can trust to talk to!   Guidance and heartfelt support for 8 weeks   About your purchase: * Give a Gift that truly matters to a loved one going through a rough time. * They will receive guidance on their life, and wise, balanced support. * They can communicate with Ayla on a weekly basis, while she helps them through difficult times and they will also learn emotional skills, etc, which they can apply in their daily life. * Consultations are for One hour to 1 1/2 hours per week, for 8 consecutive weeks. * Via WhatsApp chat, or Facebook chat. * Appointments are made every week, to suit their schedule. * Fun, easy, uplifting and informative!   About Ayla Blue Raven: A Metaphysical Practitioner, Holistic Healer, Teacher and Tarot Reader since 1996. Seeked out for her honesty, sincerity, straightforward guidance, and her incredibly vast knowledge and skills. Your life will be enhanced with any of her services offered.   On a personal note, she loves laughter, fresh air, sunshine and sea, forest and rain; gathering knowledge and trinkets, traveling and having fun with her hubby, and merry folk.:-) Testimonials: "Highly recommended. Very professional, friendly and insightful. Thank you so much!" ~ JB (Pvt session) "Thank you Ayla, for being here with me on my journey." FD (8 Weeks Support & Guidance) "Ayla is a very special soul! Radiates nothing but love & light. Extremely powerful. Fantastic service - v. caring & attentive." ~ GM (Love Blessing) "Bless u for following ur hearts calling so I can have these sessions with u."  ~SR (8 Weeks Support & Guidance Course) "It is as if you are everywhere i go. As if the things, stuff you taught me is coming alive now. Thx for everything!" LS. (8 Weeks Support & Guidance Course) "I love working w/Ayla! She always keeps in touch & has an amazing spirit! We R still working together & I appreciate the time she has invested in me!" ~ TP (Home Blessing) style="margin-bottom: 0pt;">   Come browse our other delightful items:             ~ The Ancient Mystics ~ Welcomes you... ~~~~~~~~~~ ~~~~~~~~~~ The Ancient Mystics - Welcome to our Castle! Esoteric, Pagan & Wiccan Items & Tools for sale. Medieval and Magical - Human Made - High quality products made by us. the Trusted name in the Esoteric Field. Mystical. Enchanting. Magical. ~~~~~~~~~~ ~~~~~~~~~~

8 Week Support Upliftment and Guidance with Ayla Blue Raven Someone you care for in need of help & assistance during a difficult time? Here is someone they can trust to talk to!   Guidance and heartfelt support for 8 weeks   About your purchase: * Give a Gift that truly matters to a loved one going through a rough time. * They will receive guidance on their life, and wise, balanced support. * They can communicate with Ayla on a weekly basis, while she helps them through difficult times and they will also learn emotional skills, etc, which they can apply in their daily life. * Consultations are for One hour to 1 1/2 hours per week, for 8 consecutive weeks. * Via WhatsApp chat, or Facebook chat. * Appointments are made every week, to suit their schedule. * Fun, easy, uplifting and informative!   About Ayla Blue Raven: A Metaphysical Practitioner, Holistic Healer, Teacher and Tarot Reader since 1996. Seeked out for her honesty, sincerity, straightforward guidance, and her incredibly vast knowledge and skills. Your life will be enhanced with any of her services offered.   On a personal note, she loves laughter, fresh air, sunshine and sea, forest and rain; gathering knowledge and trinkets, traveling and having fun with her hubby, and merry folk.:-) Testimonials: "Highly recommended. Very professional, friendly and insightful. Thank you so much!" ~ JB (Pvt session) "Thank you Ayla, for being here with me on my journey." FD (8 Weeks Support & Guidance) "Ayla is a very special soul! Radiates nothing but love & light. Extremely powerful. Fantastic service - v. caring & attentive." ~ GM (Love Blessing) "Bless u for following ur hearts calling so I can have these sessions with u."  ~SR (8 Weeks Support & Guidance Course) "It is as if you are everywhere i go. As if the things, stuff you taught me is coming alive now. Thx for everything!" LS. (8 Weeks Support & Guidance Course) "I love working w/Ayla! She always keeps in touch & has an amazing spirit! We R still working together & I appreciate the time she has invested in me!" ~ TP (Home Blessing)   Come browse our other delightful items:             ~ The Ancient Mystics ~ Welcomes you... ~~~~~~~~~~ ~~~~~~~~~~ The Ancient Mystics - Welcome to our Castle! Esoteric, Pagan & Wiccan Items & Tools for sale. Medieval and Magical - Human Made - High quality products made by us. the Trusted name in the Esoteric Field. Mystical. Enchanting. Magical. ~~~~~~~~~~ ~~~~~~~~~~