ONLINE RESERVATIONIST - HOSPITALITY AND LEISURE MANAGEMENT IN SOUTH AFRICA

Education: · Grade 12 or equivalent · Accommodation Certificate/ Hotel School diploma is advantageous · Driver’s license Work experience: · Previous experience in the same or similar position in a 4/5 star hotel · Understand the Tourism Industry · Familiar with all duties and procedures in Front Office / Reservations Department · MS Office (Word, Excel and Email) is essential · Opera experience is essential Other: · Reliable, responsible and dependable to fulfil obligations · Attention to detail · Willingness to lead, take charge and offer direction · Ability to multitask · Show initiative by taking control of task · Excellent communication (verbal & written) skills · Friendly and service orientated · Own vehicle Tasks (include but not limited to): · Knowledge of room availability · Efficient filing · Answering the telephone · Make bookings on Opera · Adhere to the cancellation and no-show policy · Identify VIPs and communicate to relevant departments · Ensure all group information is correct on Opera · Ensure all deposits are received and recorded timeously