SOFTWARE SUPPORT TECHNICIAN (EXTENSIVE TRAVEL) R R15 IN SOUTH AFRICA

Requirements:Diploma or relevant qualification in IT / Electronic engineering2 – 4 years’ relevant experienceHands on with IT and electronic related hardwareWilling and able to talk to clients on a regular basis, understanding their needs and troubleshooting technical issuesHas to be an ambassador for the company when dealing with clientsWilling and able to travel to mining locations within South Africa and Southern Africa (Zambia, Zimbabwe, Botswana, DRC etc). (travel wise)Positive, get-things-done attitudeWillingness to take initiative and accept responsibility.Willing to work in a team based environment Willing to take ownership of responsibilities Outdoor person who enjoys camping and outdoor sportLiaising within internal IT department regarding infrastructure architecture planning and maintenanceSkills:IT: Operating System Configuration (Windows Server 20xx) and administration (including Linux), Network setup and configuration,IT Hardware: Selection / configuration / troubleshooting of servers, network devices, Wi-Fi and other IT equipment including device compatibilityElectronics: Selection / configuration / troubleshooting in field equipment including power supplies, PLCs, Wi-Fi, flood lights, cameras, lasers etc.Exposure to scripting languages (e.g. python, bash), XML configuration, software installations/ upgrades/ compatibility Exposure to server hosting, firewalling, remote server management (Team Viewer, Citrix, Remote Desktop, VNC) Good communication skills – Liaising with clientsGood at problem solving and analysisAttention to detailResponsibilities:Remote monitoring and remote maintenance of all our sensors in the fieldRemote setup and configuration of systemsAssist with remote calibration of systemsRemote updating of systemsXML configuration of softwareAssist with IT design of system infrastructureTravel to site (mine) Debug sensor problems if requiredPerform routine mine site inspection and maintenance tripsInstallation and commissioning of systemsEstimated at 20 trips per year (trip duration typically 3 days)Liaising with client to trouble shoot technical issues on site (mine) or remotely from the officeSelection / integration / setup/ troubleshooting of electronic hardware such as: Fiber optic equipmentPower supplies3G modemsWi-Fi equipmentPLCs, PCs & ServersCurrent monitors, circuit breakers, fusesFlood lights (various types such as LED, metal halide etc)Industrial camerasLasers