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We require an accomplished IT Support Representative with a minimum of 1 years experience within a service desk environment to deliver telephonic and remote support to a range of clients within London and throughout the United Kingdom. You will be based at our Cape Town office and will work with a team in a service desk environment. Essential Skills: MCP in Windows 7 or 8 Experience of Supporting Microsoft Windows Server  At least 1 years experience of providing telephone support for Windows desktops and desktop applications including Microsoft Office Experience of TCP/IP networking and troubleshooting including Local and Wide Area networking Experience with backup and restore of servers using Backup Exec. Knowledge of the following would be beneficial: routers, switches, firewalls (Sonicwall/Cyberoam), VPN’s, Mobile devices IOS & Android. Well-developed problem solving skills. A logical approach to problem solving. Excellent telephone communication in English. Excellent written communication in English. Other languages a bonus. Role: Provide first-line remote support to all clients. Respond to allocated calls within contracted service levels (SLA's). Appropriately categorize, prioritize and monitor tickets and service requests, escalating those which you cannot resolve in a timely and efficient manner. Keep open tickets up to date and communicate updates with customers. Deliver an exceptionally high level of customer service to all our clients. Always take that extra step to exceed customer’s expectations. Produce accurate and detailed technical documentation. Update documentation produced by others. Actively contribute to on-going process improvement within the service desk Perform other duties or special projects as assigned Documenting solutions and workarounds to problems Please contact us for application instructions.

HELPDESK AGENT/ CUSTOMER SUPPORT CENTER REPRESENTATIVE (1ST LINE IT SUPPORT) (This is strictly an employment equity position) R PM CENTURY CITY NO SHIFTS!!!! - MON to FRI 8am to 5pm A leading brand in office automation and printers has achieved high levels of success partly due to their commitment to ensure excellent customer service and back up. Their sales agreement stipulates “Our professional help desk provides multiple levels of support and our well trained Support Center Representatives are available to assist you, the client, in the supply of consumables/parts, technical support and dispatching of trained technicians when necessary. The Support Center has one objective – to find a solution efficiently and quickly.”   This is a great opportunity to join the Service Desk Center which is a small in and out bound call center where duties include: Answer incoming and dealing with calls to the service desk Log incoming service calls and emails for service request and consumable orders Assign calls to service technicians and follow up ensuring that the call is managed through to closure Respond to email queries or requests Provide accurate quotations to clients for service requests, parts and consumable orders Ensure service calls are logged off on completion of task and accurately recorded on the system Ensure all stakeholders are communicated with regarding the status of their service call Ensure parts requests are captured and followed up Ensure Technicians boot stock is logged off correctly Filing of completed job sheets daily Escalate potential problems to Call Center Manager for immediate action Perform all general admin and record keeping in line with company systems Switchboard relief on an ad hoc basis.   Requirements in order to qualify to apply to this opportunity: Matric Non-smoker Basic understanding of ITIL IT technical support experience (at least to level 1) preferred Help Desk/ Call Centre/Customer Service Desk experience gained in any of the following technical environments: IT /Online Banking/ MWeb or Telkom Internet connection support/ Office Equipment. IT technical support experience preferred Initiative and high customer service ethics Bilingual – Able to communicate in English and Afrikaans   Only Candidates who meet the stipulated requirements and who currently live in the greater area of Cape Town are invited to submit an updated CV to mail to recruitment at salesmark dot co dot za stating your reason for having left your previous place of employment. Supporting documents will be required as well as contactable reference details. Thorough reference and credential checks will be conducted We endeavor to respond to all applications, but due to excessive high volumes of CV’s submitted this is not always logistically possible. Thus if you have not heard from us in within 14 days your application will have been unsuccessful. We thank you for your interests in our advertised position and regret that we were unable to send you a personal reply.

We are looking for an experienced IT Helpdesk Supervisor for a National Company in Port Elizabeth. Requirements: Must have proven IT Helpdesk Supervisor/team lead experience Must have at least 4 years IT Helpdesk / IT Call Centre experience IT Qualification / Certification is essential Matric qualification is essential Must have supervisory skills Responsibility: Duties: Supervising and managing a team of IT Helpdesk Technicians Staff Training Staff recruitment Assist Helpdesk Technicians when needed Provide 1st level technical telephonic support to clients Helpdesk call logging for incoming calls Remote online support Be responsible for hardware and software troubleshooting via remote desktop support tools Perform 1st line support in the network and server environments Perform service desk administration tasks on a daily basis Salary: R12 000 – R14 000 per month Send CV to info@performitpersonnel.co.za Salary: R14000 Job Reference #: IHS001 Consultant Name: Damian Sin Hidge

IT Helpdesk / Call Centre We are looking for an IT Helpdesk Support Technician for a National Company in Port Elizabeth. Requirements: Must have at least 2 years IT Helpdesk / IT Call Centre experience IT Qualification / Certification is essential Matric qualification is essential Responsibility: Duties: Provide 1st level technical telephonic support to clients Helpdesk call logging for incoming calls Remote online support Be responsible for hardware and software troubleshooting via remote desktop support tools Perform 1st line support in the network and server environments Perform service desk administration tasks on a daily basis Must have excellent telephonic and customer service skills Salary: R10 000 – R11 000 per month Send CV to info@performitpersonnel.co.za Salary: R11000 Job Reference #: HELP001 Consultant Name: Damian Sin Hidge

We are looking for an IT Helpdesk Technician for a National Company in Port Elizabeth. Requirements: Must have at least 2 years IT Helpdesk / IT Call Centre experience IT Qualification / Certification is essential Matric qualification is essential Responsibility: Duties: Provide 1st level technical telephonic support to clients Helpdesk call logging for incoming calls Remote online support Be responsible for hardware and software troubleshooting via remote desktop support tools Perform 1st line support in the network and server environments Perform service desk administration tasks on a daily basis Must have excellent telephonic and customer service skills Salary: R10 000 – R11 000 per month Send CV to info@performitpersonnel.co.za Salary: R11000 Job Reference #: ITCC001 Consultant Name: Damian Sin Hidge

IT Helpdesk Technician We are looking for an IT Helpdesk Support Technician for a National Company in Port Elizabeth. Requirements: Must have at least 2 years IT Helpdesk / IT Call Centre experience IT Qualification / Certification is essential Matric qualification is essential Responsibility: Duties: Provide 1st level technical telephonic support to clients Helpdesk call logging for incoming calls Remote online support Be responsible for hardware and software troubleshooting via remote desktop support tools Perform 1st line support in the network and server environments Perform service desk administration tasks on a daily basis Must have excellent telephonic and customer service skills Salary: R10 000 – R11 000 per month Send CV to info@performitpersonnel.co.za Salary: R11000 Job Reference #: ITHDCC001 Consultant Name: Damian Sin Hidge

My client based in Bellville is currently looking for 2 x Application Specialist / System Support (Pharmaceutical Solutions) resources to join them on a permanent basis   A dynamic and fast growing IT Business Solutions Company specializing in Pharmaceutical Solutions, are looking for additional Application Specialist / System Support consultants with thorough retail experience, to support our existing customers. If you have a formal IT qualification, and meet the criteria below, then this job is for you. South African Citizens ONLY.   MAIN PURPOSE OF THE JOB: To plan, manage and support tactical IT projects and perform all support activities within the specified wholesaler area.     TASK INFORMATION To plan and manage all activities within the area of technology and within his/her responsibility ·      Monitor and control allocated human and material resources ·      Manage re-active tasks ·      Planning, managing and controlling tactical projects within the specified environment ·      Managing Third-Party software releases ·      Software configuration ·      Manage project dependencies, team and stakeholder relationships as it relates to the project ·      Co-ordinate and integrate activities across multiple functional lines ·      Provide back-up to relevant managers To ensure timely and effective communication with the project  team, the project stakeholders and the business support users ·      Liaise with other managers within the ICT functions and within the business ·      Manage user expectations through regular communication with the user group To effectively manage the day to day IT operations within the specified area ·      Create procurement orders and change requests ·      Follow-up of procurement orders and change requests ·      Monitoring and following up of all open service desk calls ·      Identify and resolve any support call trends ·      Handle any relevant support issues ·      User Support in the specified area ·      2nd Level Support for specified area; support for 1st level support on service desk ·      Train 1st level support To efficiently manage vendor relationships  and deliverables within the    specified IT environment ·      Investigate new technologies within the specified area ·      Manage software bug list with vendors ·      Vendor call management ·      Manage SLA with vendors ·      Schedule change requests with vendors   REPORT STRUCTURE ·      Report to the IT Systems Manager   JOB RELATED EXPERIENCE ·      5 years Experience within an IT support position - Essential ·      3 Years Experience in a Retail / Wholesaler industry - Essential ·      3 Years Experience in a Pharmaceutical industry and systems    FORMAL QUALIFICATION ·      IT related Diploma / Degree - Essential   ESSENTIAL JOB RELATED KNOWLEDGE ·      5 years Broadly skilled in information and communication technology ·      5 years Knowledge of all stages of systems development from specification to implementation ·      Change management ·      Minimum 3 years experience in supporting or working with a Dispensing Management Solution    DESIRABLE JOB RELATED KNOWLEDGE   ·      Exposure to vendor management ·      Exposure to Project Management ·      Software development Background   REQUIRED SKILLS ·      Problem solving skills ·      Interpersonal skills ·      Communication skills ·      MS Office suite ·      MS Project ·      MS SQL ·      Project Management - DESIRABLE   If you meet these requirement please submit your cv and a recruiter will be in contact if you have been shortlisted  

General Shop Assistant - R per month General shop assistant required at Witbank Klipfontein in a small newly opened shop. -Must be able to operate a POS system, till machine PC, stock control, perform housekeeping and ready to perform general duties as required -No experience required -Start date on 1st December -Send cv on

Shop Assistant - R per month Shop assistant required at Witbank Klipfontein in a small newly opened shop. -Must be able to operate a POS system, till machine PC, stock control, perform housekeeping and ready to perform general duties as required -At least 2 years experience in retail is required -Start date on 1st December -Send cv on

Photographer Apprenticeship with Craig Dutton Studios Starting 1st November Internationally recognized photographer, Craig Dutton, is setting up a studio in Pietermaritzburg and is looking for an organised and conscientious individual with ambition, drive and enthusiasm to work in the fast paced photography industry. This apprenticeship will equip the successful candidate with the ideal opportunity to use this role as a stepping-stone into their career in the photography industry. The successful candidate will be expected to work 5 days a week in the studio. As a photographic apprentice, your responsibilities will include: • Assist with the photographers on all aspects of the shoots – on location photography such as sport as well as in studio photography especially newborns. • Retouching images. • General administration duties to support the team. • Answering all telephone calls, and taking messages. • Tidying of the studio and equipment room. • Cleaning all camera and lighting equipment. • Testing, Logging and sending off all camera and lighting equipment for repair. • Performing research for shoots. • Processing, retouching, uploading and keywording images for sportstock. • Developing and updating company website with new images and text. • Producing portfolio books. • Attending some meetings. • Writing letters to clients/potential clients. • Managing incoming emails and responding. • Quoting on work. • Liaising with clients and agencies. • Managing and ordering stock for office and studio/location equipment. • Looking after clients when at the studio; talking, making drinks and sorting food. • Ordering food essentials into the studio. • Managing social media sites. • Upholding company standards, ensuring business professionalism and a reputation for excellence. • Organising cards and gifts for clients at Christmas time. • Sending letters and parcels off at the Post Office/Couriers. • Perform all duties and tasks given by management. If you are an aspiring photographer and feel you would like to apply for this apprenticeship to gain experience in the photography industry please send your CV to: Your own DSLR is preferable but not essential. This position would suit a young school leaver who is keen on photography.

HR / TALENT MANAGER R +  NEGOTIABLE TO EXPERIENCE  | CAPE TOWN START JANUARY   Our client is a Non-Corporate Call centre, seeking an experienced HR Manager specialising in Recruitment and Training.   Job Requirements: Previous HR Management experience, including Recruitment and Training Must be able to think out the box, push boundaries when needed and work in a challenging industry Strong leadership skills Be fully computer literate   Recruitment: Recruit the planned number of Sales staff Ensure adequate advertising for staff needs Updating recruitment response stats Interview process including 1st and 2nd interviews, reference checking Appointments and oversee employment contracts   Training and Development: Ensure new staff are trained thoroughly Review existing staff performance to identify training needs   Management: Oversee disciplinary procedures Manage staff attendance & absenteeism Handle performance management processes in conjunction with the team managers Be accountable for all legal processes with staff, working with the appointed labour lawyers Ensure that managers perform their duties and follow correct procedures Staff retention Communication of staff increases Incentives, Awards and recognition Staff motivation Handle all admin processes around staff Filing of contracts Handling of leave forms Maintain staff records   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!