CALL CO ORDINATOR / SCHEDULER IN SOUTH AFRICA

Netsurit (Pty) Ltd is one of South Africa’s leading technology service providers and has been placed in the top 100 Managed Services companies globally for the last four years running. Netsurit is also a Microsoft Gold partner. The company’s head office is in Sandton, Johannesburg with branches in Cape Town, KZN and Vietnam. Netsurit is currently looking for a Call Coordinator/Scheduler for its Cape Town Branch. Check out our Website: www.netsurit.com. Job Description Schedule Technical Support service calls Telephonic Etiquette Email Etiquette Needs to manage roaming staff schedules Follow up on escalations Facilitate Major Incident activities from a communication aspect Assist with special projects from a facilitation perspective Conduct follow up calls with clients Assist with service desk activities Must have an understanding of Service Level Agreements and Operational Level Agreements.   Requirements Matric (Must have) Call center Co-ordination experience Excellent verbal and written communication Technical knowledge would be advantegeous Must be able to work under pressure Deadline driven Please submit an updated CV via this portal to secure a telephonic interview.