ASSISTANT CONCIERGE (UMHLANGA) MEDICAL AID AND PROVIDENT IN SOUTH AFRICA

Minimum Requirements:            Matriculation certificate (or the equivalent) Preferably Hotel school Diploma Additional language is an added advantage Basic knowledge of all general Front Office policies and procedures Worked in Concierge for 2 years in a 4/5* Hotel and have supervisory experience and possess good interpersonal skills on levels   KEY RESPONSIBILITIES:  Ensure a high level of product knowledge, the daily happenings in the hotel as well as the local area including tourist attractions in the close vicinity to the hotel. Shows, theatre productions, excursions, tours, etc. Ensure that the Front Office Manager and Assistant Front Office Manager are kept informed of all developments within the department and any relevant feedback from other guests or other departments within the hotel In charge of managing Porters, Drivers and Doormen on duty Keep an eye on all surrounding areas and the cleanliness thereof Ability to develop staff members through succession planning, regular reviews and departmental training