1ST LINE REMOTE SUPPORT ENGINEER IN SOUTH AFRICA

Term: 3 months Rate: R100 – R150 per hour Location: Southern Suburbs Are you a night owl? Or a Vampire? Does the sight of sunshine make you pull the curtains closed? If so then this job might be for you! Avoid the killer commute and work from the comfort of your own home. You must have a decent spec computer and at least a 2 MB internet connection and be based in the Southern Suburbs. My client, an American managed service provider based in San Francisco, is looking for a remote first line support engineer. Working 6 pm to 3 am Monday to Friday night you are guaranteed to avoid the sun. My client is also slowly shifting their focus away from being a pure MSP and becoming a security consultancy so there will be the option to train towards a more security focused role. This is a 3 month contract with the option to renew the contract for 6 – 12 months at the end of the initial 3 month period. Purpose of the job: To provide immediate first line support and daily assistance of all IT related issues Troubleshooting and problem solving of user issues Maintaining company IT standards and procedures, network security and confidentiality of information. Hardware and Software - setup, repair, configure, troubleshoot Assisting with general tasks and administration or Ad-hoc tasks and problems. Improving helpdesk turnaround time and escalation of any issues and calls. Ensure prompt feedback to all calls assigned and do follow ups with users. Assisting with uptime and monitoring of the IT infrastructure Assisting with the Helpdesk function – logging and maintaining all support calls Documenting both internal and client processes and procedures Qualifications & Experience: Grade 12 CompTia A+ CompTia N+ or IT Diploma or MCITP (Desktop Engineer) 1 - 2 years’ experience with exposure to IT systems in a small to medium size business Basic knowledge of IP networking and protocols, e.g. HTTP, FTP, SMTP, DNS, WINS, DHCP. Basic understanding of network services, e.g. email / internet / firewall / Proxy Advanced knowledge of Microsoft Windows client operating systems (Windows XP and 7) Above average knowledge of commonly used applications (predominantly Office 2010/13/16) Highly advanced computer literacy Detailed knowledge of computer hardware (Desktops, laptops, components & peripherals) Job Skills Client liaison and customer service principles (Must be patient when dealing with difficult ‘customers’) Time management Teamwork Ability to multitask Excellent organizational and interpersonal skills Must have a good telephonic manner and communication skills Attention to detail, Accurate and analytical Willingness to learn and follow through on operations Handle stress very well and work under lots of pressure – Deadline orientated Troubleshooting ability & quick learner for recurring problems Must be completely fluent in both spoken and written English.