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Buy Hypnotic Writing - How to Seduce and Persuade Customers with Only Your Words (Paperback) for R297.00

Buy Hypnotic Writing - How to Seduce and Persuade Customers with Only Your Words (Paperback) for R337.00

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days Most salespeople spend half their working lives on the phone. This comprehensive guide helps them maximize that time for two key results - dramatically higher sales and stronger customer relationships - regardless of the product or service being sold. Linda Richardson, a pioneer in consultative selling, demonstrates how to use the phone to establish rapport; determine customer needs; get appointments; close sales; and much more. It includes worksheets to help readers test their skills and hone their teleselling techniques for all types of clients and sales situations. Features Summary Demonstrates how to use the phone to establish rapport; determine customer needs; get appointments; close sales; and more. This book includes worksheets to help readers test their skills and hone their teleselling techniques for various types of clients and sales situations.. Author Linda Richardson Publisher McGraw-Hill Professional Release date 19950101 Pages 288 ISBN 0-07-052376-2 ISBN 13 978-0-07-052376-0

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days In this fresh, original book, Steve Yastrow turns conventional sales and marketing on its head by showing what really motivates your customers: A strong relationship with your business. Both a manifesto and how-to guide, We: The Ideal Customer Relationship will change the way you interact with customers.and change the way your customers think about you. Features Summary Turns conventional sales and marketing on its head by showing what really motivates your customers. This book helps change the way you interact with customers... Author Steve Yastrow Publisher SelectBooks Release date 20071020 Pages 224 ISBN 1-59079-121-5 ISBN 13 978-1-59079-121-9

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days Helping tech-savvy marketers and data analysts solve real-world business problems with Excel Using data-driven business analytics to understand customers and improve results is a great idea in theory, but in today's busy offices, marketers and analysts need simple, low-cost ways to process and make the most of all that data. This expert book offers the perfect solution. Written by data analysis expert Wayne L. Winston, this practical resource shows you how to tap a simple and cost-effective tool, Microsoft Excel, to solve specific business problems using powerful analytic techniques and achieve optimum results. Practical exercises in each chapter help you apply and reinforce techniques as you learn. * Shows you how to perform sophisticated business analyses using the cost-effective and widely available Microsoft Excel instead of expensive, proprietary analytical tools * Reveals how to target and retain profitable customers and avoid high-risk customers * Helps you forecast sales and improve response rates for marketing campaigns * Explores how to optimize price points for products and services, optimize store layouts, and improve online advertising * Covers social media, viral marketing, and how to exploit both effectively Improve your marketing results with Microsoft Excel and the invaluable techniques and ideas in Marketing Analytics: Data-Driven Techniques with Microsoft Excel. Features Summary Helping tech-savvy marketers and data analysts solve real-world business problems with Excel Using data-driven business analytics to understand customers and improve results is a great idea in theory... Author Wayne L Winston Publisher John Wiley & Sons Release date 20140103 Pages 720 ISBN 1-118-37343-X ISBN 13 978-1-118-37343-9

Our client, an online media and marketing firm with a substantial international reach wishes to employ a German speaking Helpdesk Specialist to join their international team. The main objective in this role is to represent service excellence to the firm’s clients by providing telephonic, email or live chat support. The company provides a great opportunity for career growth and offers competitive benefits. Key Performance Areas: • First point of contact for most customers – must act as an ambassador for the company • Manage proactive outbound calling of various customer segments • Offer new promotions to customers • Develop customer relationships proactively by maintaining an appropriate level of contact • Contribute to the on-going development and improvement of the customers experience • Ensure that the more complex customer issues are followed up on and resolved in a timely manner • Provide feedback about recurring customer issues to the Team Leader and relevant internal departments, where applicable • Update the system and record customer responses • Diligently work towards consistently meeting daily and weekly objectives and targets Qualifications and Experiences: • Matric or High School certificate • 3 years working experience preferably in a call centre environment • Experience in the sales environment will be advantageous Competencies required: • Effective written and verbal communication skills in German • Other foreign languages are advantageous • Excellent computer skills with a proficiency in MS Word and MS Excel • Excellent listening and troubleshooting capabilities • Exceptional customer service skills • Ability to work in high pressured and fast-paced environment If you meet the above requirements and if you are interested in the position please send your CV to

Our client, an online media and marketing firm with a substantial international reach wishes to employ a Swedish speaking Helpdesk Specialist to join their international team. The main objective in this role is to represent service excellence to the firm’s clients by providing telephonic, email or live chat support. The company provides a great opportunity for career growth and offers competitive benefits. Key Performance Areas: • First point of contact for most customers – must act as an ambassador for the company • Manage proactive outbound calling of various customer segments • Offer new promotions to customers • Develop customer relationships proactively by maintaining an appropriate level of contact • Contribute to the on-going development and improvement of the customers experience • Ensure that the more complex customer issues are followed up on and resolved in a timely manner • Provide feedback about recurring customer issues to the Team Leader and relevant internal departments, where applicable • Update the system and record customer responses • Diligently work towards consistently meeting daily and weekly objectives and targets Qualifications and Experiences: • Matric or High School certificate • 3 years working experience preferably in a call centre environment • Experience in the sales environment will be advantageous Competencies required: • Effective written and verbal communication skills in Swedish • Other foreign languages are advantageous • Excellent computer skills with a proficiency in MS Word and MS Excel • Excellent listening and troubleshooting capabilities • Exceptional customer service skills • Ability to work in high pressured and fast-paced environment If you meet the above requirements and if you are interested in the position please send your CV to

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 13 working days Small Business Marketing For Dummies helps you promote your business. It is designed specifically for the busy small business owner, giving you simple but powerful ways to spread your message - all at little or no cost. It shows you how to build your company's profile, attract new customers and keep them coming back for more. Inside you will learn how to: Create an achievable marketing plan Use social media and the web to attract and keep customers Communicate with your customers through winning emails, newsletters, blogs and more Make use of affordable advertising solutions in print and other media Get great PR for your business Features Summary Small Business Marketing For Dummies helps you promote your business. It is designed specifically for the busy small business owner, giving you simple but powerful ways to spread your message - all at little or no cost... Author Paul Lancaster Publisher John Wiley & Sons Release date 20131211 Pages 374 ISBN 1-118-73077-1 ISBN 13 978-1-118-73077-5

The development of Relationship Marketing (RM) and Customer Relationship Management (CRM) has forced a change in thinking among marketers about the meaning of marketing and its role and function within an organisation. One such change is the way in which organisations relate to their customers. Organisations today need to adopt a more focused approach to interacting with customers while also developing clear strategies for building relationships not only with these customers but with all stakeholders. Format:paperback Pages:0

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days The bestselling social media marketing book Marketing your business through social media isn't an option these days it's absolutely imperative. In this new edition of the bestselling Social Media Marketing All-in-One For Dummies, you'll get comprehensive, expert guidance on how to use the latest social media platforms to promote your business, reach customers, and thrive in the global marketplace. Social media continues to evolve at breakneck speed, and with the help of this guide, you'll discover how to devise and maintain a successful social media strategy, use the latest tactics for reaching your customers, and utilize data to make adjustments to future campaigns and activities. Plus, you'll find out how to apply the marketing savvy you already have to the social media your prospects are using, helping you to reach and keep more customers, make more sales, and boost your bottom line. * Includes the latest changes to Facebook, Twitter, Pinterest, LinkedIn, YouTube, and more * Offers tips for engaging your community and measuring your efforts * Explains how to blend social media with your other online and offline marketing efforts * Shows you how to leverage data to learn more about your community Don't get left behind! Let this book help you get the most from every minute and dollar you spend on marketing. Features Summary The bestselling social media marketing book Marketing your business through social media isn't an option these days it's absolutely imperative. Author Jan Zimmerman (Author), Deborah Ng (Author) Publisher John Wiley & Sons Release date 20170421 Pages 716 ISBN 1-119-33039-4 ISBN 13 978-1-119-33039-4

PROVIDING QUALITY AND RELIABILITY 24 hour print delivers reliability and quality to its customers by doing more than just providing print solutions but partnering with them as their printing solution specialist by providing the most cost effective and pertinent solutions to meet their needs About Us Snap Print delivers reliability and quality to its customers by doing more than just providing print solutions but partnering with them as their printing solution specialist by providing the most cost effective and pertinent solutions to meet their needs. Our Vision Our vision is to build long-standing partnerships with our clients by offering the most economical solution to their printing requirements. We aim to play an integral part in our clients’ design and print processes, assisting them in representing their company and brand to their market.

(This title is available on demand: expected date of dispatch will be 4-7 working days once ordered) In Social Media and Public Relations: Eight New Practices for the PR Professional, social marketing pioneer Deirdre Breakenridge teaches and demonstrates the eight new skills and mindsets PR/marketing pros need to build brands and engage customers in a social world. This concise, action-oriented book shows practitioners how to systematically expand their roles, improve their processes, and sharpen their strategies to engage with today's more sophisticated and socialized customers. Drawing on her extensive client experience, Breakenridge helps you respond to consumers who demand control over their own brand relationships...marry communications with technology more effectively, and become your organization's go-to resource on social technology decisions...reflect social media realities throughout your policies and governance...generate greater internal collaboration, eliminating silos once and for all...listen to consumers' conversations, and apply what you're learning...build communications crisis plans you can implement at a moment's notice...develop profound new insights into how consumers construct and perceive their brand relationships.,. practice "reputation management on steroids"...take the lead on identifying and applying metrics...and much more. For all PR, marketing, and communications executives and professionals; and for students intending to enter these fields. Format:Paperback Pages:176

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days Until Josiah Wedgwood, Britons ate from wood and pewter plates. Until Henry Heinz, women toiled over pickled foods. Until Michael Dell, few people owned a personal computer, let alone dreamed of buying one "built to order." According to business historian Nancy F. Koehn, these pathbreaking entrepreneurs shared a powerful gift: the ability to discern how economic and social change would affect consumer needs and wants. In "Brand New", Koehn introduces us to six extraordinary leaders of brand creation who lived and worked during periods of widespread change: Josiah Wedgwood in the Industrial Revolution; Henry Heinz and Marshall Field in the Transportation and Communication Revolution; and Estee Lauder, Howard Schultz of Starbucks, and Michael Dell in the Information Revolution.Through compelling and engaging profiles of these entrepreneurial visionaries, she reveals a provocative relationship between economic turbulence, household priorities, and company strategy that holds important lessons for today's brand builders. According to Koehn, these forward-thinking individuals understood the profound effects that socioeconomic change has on what customers want, have, and can afford as much as on what companies make - and were masters at exploiting the enormous business opportunities these demand-side shifts created. Indeed, the brands and companies created by these individuals have become such a part of everyday life that we've made them part of common speech: we pass the Heinz; eat off Wedgwood; order a Starbucks.Koehn draws from their diaries, correspondence, and official business records to demonstrate that these entrepreneurs were more than savvy marketers; they were institution builders. She shows how each used brand not as a logo, but as a vital strategic tool for creating best-of-class companies - and for building powerful organizational capabilities that supported their connections with customers and helped make new markets for their offerings. Distilling critical lessons for businesses operating in both the traditional and on-line worlds, "Brand New" will convince every entrepreneur of the remarkable power of brands to transform start-ups, gain competitive advantage, and change lives. Features Summary Introduces readers to six leaders of brand creation who lived and worked during periods of widespread change - Josiah Wedgwood in the Industrial Revolution; Henry Heinz and Marshall Field in the Transportation and Communication Revolution; and Estee Lauder... Author Nancy F. Koehn Publisher Harvard Business Review Press Release date 20010401 Pages 469 ISBN 1-57851-221-2 ISBN 13 978-1-57851-221-8

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days When Chris Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country. His secret? Provide unbelievable, over the top, excessively generous customer service. Chris Zane isn't a management consultant or professor preaching a theory of customer service; he's a hands-on entrepreneur whose customer service approach has yielded enormous success. Zane has become a business celebrity, including being featured in the most recent round of American Express television ads. Featured in the New York Times and in Associated Press articles and bestowed numerous awards for its unique business practices and outstanding customer relations, Zane's Cycles has produced ideas thought by many to be pie-in-the-sky. But these counterintuitive concepts have proven to be hard-headed and effective. For example, Zane's offers a trade-in program for families who can turn in bicycles their kids have outgrown for a 100 percent credit toward new ones. Initially thought impossibly generous, this program has proven to be good business. Experience and a clear understanding of the lifetime value of a customer makes this program, and many others Zane's implements, work. In Reinventing the Wheel, commonly overlooked elements that make a business exceptional are revealed. Zane produces a case study unlike any other one that shows the importance of investing in customers and employees and how businesses are really selling experiences, not products. His philosophies and tried-and-true methods of guerilla marketing will show entrepreneurs and business owners how to knock out the competition while thriving in any kind of economy and doing good for the community along the way. Features Summary When Zane bought his bicycle shop at age 16, his business struggled until he discovered the secret that catapulted his store into one of the largest in the country... Author Chris Zane Publisher Benbella Books Release date 20110220 Pages 240 ISBN 1-935618-15-6 ISBN 13 978-1-935618-15-7

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 24 hours Communication is often described as the glue that binds an organisation, enabling interaction with its customers, agents and the broader public. Communication flourishes in organisations and is central to their activities and functions: as marketing communication, public relations, management communication, corporate communication, etc.; in determining and implementing strategy, operations and processes; in all interaction - interpersonal, mediated, digital and social; as the foundation of corporate culture. Integrated Organisational Communication 2nd Edition covers these aspects and addresses the growing need among students and practitioners for a book that takes a broad look at organisations' communication, and then delves into the detail. This book adopts a multidisciplinary approach to organisational communication, and while it takes cognisance of individual academic and professional disciplines, it avoids alignment with any one of these. Features Summary Communication is often described as the glue that binds an organisation, enabling interaction with its customers, agents and the broader public. Author Rachel Barker Publisher Juta Legal and Academic Publishers Release date 20121105 Pages 496 ISBN 0-7021-8984-7 ISBN 13 978-0-7021-8984-5

(This title is available on demand: expected date of dispatch will be 4-7 working days once ordered) Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you'll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more. Don't let your business fall behind, look inside and take your customer experience to the next level. "Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth." Keith Lewis, COO, Matchtech Group plc "At last - a book that provides practical ways of delivering the superior experience that today's customers demand." Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica Format:Paperback

The Incredible Hulk #181 (Nov 1974, Marvel) Coverless, MVS 0.3 1st Wolverine. Coverless copy. All pages intact. Grade: 0.3 - Incomplete Marvel Value Stamp intact. Title sticker is on the comic bag. Payment Options   Credit Card bobPay EFT Cash Deposits bobBucks Vouchers SnapScan Zapper Shipping & Other Charges • Post Office - Domestic Parcel Service - RSA Customers R50.00 for the first item R5.00 each additional item Free shipping for orders of R1,250.00 or more • Postnet to Postnet (RSA Customers Only) (MAXIMUM 5KG) R99.00 for the first item additional items free Free shipping for orders of R1,250.00 or more DETAILS OF COMIC Comics Identifiers Series Name The Incredible Hulk Issue Number #181 Volume 1 Publication Date Nov 1974 Publication Year 1974 Content Information Language English Genre Superhero Story Titles And Now..the Wolverine! Characters Hulk Type Cover Publication Details Publisher Marvel Publisher Country United States Series Publication Country us Cover Brand Name Marvel Comics Group Indicia Publisher Marvel Comics Group Cover Price 0.25 USD Production Team Inks Herb Trimpe, John Romita (alterations) Pencils Herb Trimpe, John Romita (alterations) Print Features Number of Pages 36                

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days Positive Service Gets Positive Results-- Every Time Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today's hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-"you" activists--and send your business spiraling. "The Customer Signs Your Paycheck" reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You'll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You'll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really "is" easy to provide superb service, even when dealing with today's highly empowered and demanding customer. Features Summary How do you avoid losing business in the age of empowered customers? Give them the service they demand! Author Frank Cooper Publisher McGraw-Hill Professional Release date 20090902 Pages 240 ISBN 0-07-163288-3 ISBN 13 978-0-07-163288-1

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 24 hours An invaluable resource for entrepreneurs setting up their own businesses, this book provides a clear explanation of the way in which distribution coordinates the activities of the producer or manufacturer and various intermediaries in order to make the product or service available to customers at the right place, at the right time, and in the right quantity. Key features include case studies of actual businesses, chapter summaries and self-assessment questions, and informative graphs and tables. In this edition, topics include: the definition of distribution, the evolution of the South African distribution system, supply chain, channel design, logistics management, and electronic marketing channels, among others. Features Summary An invaluable resource for entrepreneurs setting up their own businesses, this book provides a clear explanation of the way in which distribution coordinates the activities of the producer or manufacturer and various intermediaries in order to make the product or service available to customers at the right place... Author Jan Wiid Publisher Juta Legal and Academic Publishers Release date 20130131 Pages 187 ISBN 0-7021-9793-9 ISBN 13 978-0-7021-9793-2

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback. We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We're assessed, coached, and criticized about our performance, personalities and appearance. We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. That's because while want to learn and grow, we also want to be accepted just as we are. Thanks for the Feedback is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools, showing us how to take on life's blizzard of comments and advice with curiosity and grace. 'I'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better' Daniel H. Pink, author of To Sell Is Human and Drive 'Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force' Adam Grant, Wharton professor and author of Give and Take Douglas Stone and Sheila Heen are Lecturers on Law at Harvard Law School and cofounders of Triad Consulting. Their clients include the White House, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever, and many others. They are co-authors of the international bestseller Difficult Conversations. Stone lives in Cambridge, MA. Heen lives with her husband and three children in a farmhouse north of Cambridge, MA. Features Summary We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it... Author Douglas Stone (Author), Sheila Heen (Author) Publisher Portfolio Penguin Release date 20150326 Pages 348 ISBN 0-670-92263-3 ISBN 13 978-0-670-92263-5

Buy Inbound Marketing, Revised and Updated - Attract, Engage, and Delight Customers Online (Paperback, R for R323.00

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I am a 25 year old lady looking to work in the tourism industry I passed my matric in and I have been holding odd jobs but most of them I had to deal with customers and call center environment with my 7 years experience in call center and customer service. I loved the subject travel and tourism since high school I even passed it by 66%.

PUBLIC RELATIONS & EDUCATION ASSISTANT Cape St. Francis, Eastern Cape SANCCOB, a leading marine conservation non-profit organisation, seeks to employ a Public Relations & Education Assistant to join their team in Cape St. Francis (Eastern Cape) on a short-term basis (4 months); starting no later than 5 October . Key responsibilities and duties include: · Welcome all visitors to the SANCCOB Centre and ensure a professional, friendly and informative atmosphere · On-floor management of the SANCCOB Gift Shop, including assistance to customers; selling of merchandise; shop layout and presentation; assist with weekly stock control and ordering. · Conduct daily interactive public tours of the SANCCOB facility to walk-in visitors · Assist in conducting educational tours to school-, tour-, and other groups (up to 30 people at a time) · Event support and campaign support · Assist in finding innovative means to ensure maximum visitor satisfaction and revenue generation · Assist with donation collection tin distribution and tracking · Basic reception and admin duties, including answering the telephone, adequately deal with queries; book and respond to tour inquiries; receipt donations; keep company visitor database updated; control access into the centre; and receive and record deliveries · Assist rehabilitation team with seabird rescue and general rehabilitation duties to ensure smooth operations behind the scenes Key competencies The successful candidate will be a team player that is physically fit, hardworking, able to work in all weather conditions and willing to work after-hours and frequently in excess of standard working hours. A love for wildlife and conservation, and a caring and compassionate nature will be essential. Experience in- and a passion for public speaking. The successful person should be a quick learner, comfortable working within a smaller team and have the ability to work independently and under pressure during peak seasons. Requirements: · Experience dealing directly with the public – and working in education (public speaking, tours) · A tertiary qualification in Public Relations or Education advantageous but not a requirement · Experience working in the tourism and hospitality industry beneficial · Strong verbal and written communication skills (English & Afrikaans) · A valid driver’s license essential and own transport advantageous · Computer literate (Microsoft Office package) and proficiency in photography, editing and design advantageous Preference will be given to applicants residing in the Greater St. Francis and Kouga region. Please forward a CV with at least 2 contactable references (max 3 pages) to fax: , Attention: Louanne Mostert, e-mail to louanne [AT] sanccob [DOT] co [DOT] za, or hand deliver to SANCCOB at the Seal Point Lighthouse, Cape St. Francis. Deadline for applications: Friday, 18 September Management will not accept telephonic applications and will only correspond with applicants selected for interviews.

PERSONAL INFORMATION: Address: Malvern Birth date: 25 March Identity: Age: 20 School: Queensburgh Girls High School Subjects: English, Afrikaans, Mathematics Literacy, Tourism, Dramatic Arts, Life Science Grade: Grade 12 Hobbies: Reading, exercising, friends, yoga, jogging, drama Sports: Hockey, soccer, athletics, Contact: (cell phone) EMPLOYMENT EXPERIENCE: Presently in Matric writing finals October Business: Maxi’s Restaurant Start: 1 March - July Duties: Casual waiter Other: I chose working at restaurants to gain the experience in the work place and abilities to communicate with others. I have met many versatile characters while serving my costumers in my current position and have regular customers that request me to serve them. One of the most important things I have learnt is to always make sure your customer leaves with good service rendered and a wish to return to this restaurant!! Everything must be done with cleanliness and knowledge of the menus and restaurant rules, you need to have a positive attitude and a peoples personality.

Curriculum Vitae Of: Veronica Simone Swanepoel Personal Details: Name: Veronica Simone Surname: Swanepoel Date of birth: 07 October ID number: Gender: Female Residentail address: 32 Barratt Road Wentworth Park Krugersdorp Language: English and Afrikaans Health: Excellent Licence: None Nationality: South African Marital status: Single Dependants: One Criminal Offences: None Contact Number: Educational Qualifications: School attended: Nic Diederichs HTS Highest standard passed: Grade 12 Subjects Passed: Afrikaans English Tourism Business economics Hospitality Maths Computer literacy Art Employment History: Hairdresser Lizette: *Assistant (After school) *Job description - Assisting with bookings, customers, acceptance of payments. Time period- Jan to March Reason for leaving- Business moved Dros: *Waitress *Job description - Serving of customer, acceptance of payments. Time period- March to Nov Reason for leaving- We relocated Personal: * I have an absolute passion for people and take pride in my work, any company that I work for, I like to take ownership and treat it as my own business. * I am honest and hardworking and will readily take any work assigned to me. * I will definitely be and advantage for any business, because nothing but my best is considered good enough for me. Thank you for your time, Veronica Swanepoel

Tourism and Attraction Industry is seeking Customer Service Assistants in Cape Town. We are looking for enthusiastic and presentable individuals with great communication skills and strong personalities, with a background in electrical / maintenance / rigging industry to join the technical and maintenance team. The individual will be responsible for assisting customers on a daily basis but will also have the opportunity to graduate the in-house training programme and become part of the technical / operations team. The Customer Service Assistants will be required to work weekends and public holidays. The position would constitute a 6-day week, shift work (8-hour shifts), working public holidays, weekends etc. There will be no overtime, but double pay on public holidays and time and a half for Sundays. Minimum Requirements: - Must have Grade 12 - Diploma or Degree would be an added advantage - Technical / Electrical / Mechanical / Rope Access experience or “know how” would be an added advantage - Candidates with a Technical School background would be an added advantage - Must be fluent in English with good communication skills - Candidates with retail and/or hospitality background would be an added advantage Salary: R25 per hour (to be re-evaluated after 3-month probation) Start date: ASAP To apply for the Customer Service Assistants in Cape Town – Tourism Industry – please send CV and recent photo

General Responsibilities: The Rental Sales Agent is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Dollar Thrifty Automotive Group products and services to meet the customer’s travel needs. The key responsibilities and accountability are: Effectively communicate and offer ancillary products and services to enhance customer’s travel experience. Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells. Achieve personal sales goals while supporting the goals of the team. Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience. Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and procedures Qualify and process customer rentals with accuracy and attention to detail. Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction. Resolve customer issues and concerns professionally using effective customer service techniques. Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines. Mandatory Requirements: Educational Background: High School Diploma or equivalent Professional Experiences: A minimum of one year of sales or customer experience in a high volume or service oriented environment Passion for customer service and attention to detail – Goes the extra mile Proven strong sales and closing skills and the ability to friendly, engaging manner Motivated to achieve and exceed targeted goals Knowledge: Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems Proficiency in English Must be able to: Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply. Have the competitive drive and confidence to succeed in a commission-based environment. Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate sales, professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Show proven experience of working well within a team. Work flexible shifts including weekends and holidays; and work overtime as required. Work outdoors during all weather conditions. Stand for long periods of time. Physical Requirements: Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.

I'm selling my HP laptop,4GIG Ram,320GIG HD,wifi,64-bit operating system..still fresh but have a low battery life,whatsApp for pictures(715 - show phone - 8) only serious customers..I'm in Sasol