THE CUSTOMER SIGNS YOUR PAYCHECK (PAPERBACK) IN SOUTH AFRICA

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days Positive Service Gets Positive Results-- Every Time Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today's hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-"you" activists--and send your business spiraling. "The Customer Signs Your Paycheck" reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You'll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You'll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really "is" easy to provide superb service, even when dealing with today's highly empowered and demanding customer. Features Summary How do you avoid losing business in the age of empowered customers? Give them the service they demand! Author Frank Cooper Publisher McGraw-Hill Professional Release date 20090902 Pages 240 ISBN 0-07-163288-3 ISBN 13 978-0-07-163288-1