Xhosa learning

A challenging position exists in the telemarketing department for an analytical yet vibrant individual to join the QA team.A challenging position exists in the telemarketing department for an analytical yet vibrant individual to join the QA team. Ensuring that the daily, weekly and monthly productivity targets are met according to the department’s SLA Measure adherence to compliance by ensuring fair and minimal variance against the relevant legislation Ensure reports and trends are compiled accurately in line with the specific portfolio Provide feedback on quality related issues and training needs to the relevant stakeholders Conduct monthly QA communication and calibration session with operational stakeholders Identify opportunities and provide recommendations for quality and business process improvements REQUIREMENTS: Matric Relevant qualification (advantageous) FAIS RE5 accredited (advantageous) Be willing to commit to continuous learning Minimum 2yrs Quality Assessor experience 1yr experience in a contact centre environment Working experience with voice logging systems Intermediate MS Excel skills Excellent written and communication skills Strong numerical and analytical skills Ability to work in a pressurized and deadline driven environment Effectively persuade and influence relevant stakeholders Excellent attention to detail, planning and problem solving skills Preference will be given to candidates with the ability to read, write and understand Xhosa and Zulu

We require the services of a fully qualified teacher with a SACE certificate to teach grade 8 & 9's in the following learning areas, English,  Xhosa, Arts & Culture, HSS, Life Orientation, and EMS. The 2 classes are small groups of 14 grade 8's and 8 grade 9's The appropriate candidate will also have experience in cricket coaching and preferably be in possession of a a cricket coaching certificate, at least a level 2. The candidate must also be prepared to tour with cricket sides around the country and abroad, and also continue teaching whilst on tours. Please apply via email, attaching a condensed CV. We offer a salary commensurate with qualifications and experience. A pleasant working environment and huge potential to grow and be part of a winning team.