QUALITY ASSESSOR R11K CTC IN SOUTH AFRICA

A challenging position exists in the telemarketing department for an analytical yet vibrant individual to join the QA team.A challenging position exists in the telemarketing department for an analytical yet vibrant individual to join the QA team. Ensuring that the daily, weekly and monthly productivity targets are met according to the department’s SLA Measure adherence to compliance by ensuring fair and minimal variance against the relevant legislation Ensure reports and trends are compiled accurately in line with the specific portfolio Provide feedback on quality related issues and training needs to the relevant stakeholders Conduct monthly QA communication and calibration session with operational stakeholders Identify opportunities and provide recommendations for quality and business process improvements REQUIREMENTS: Matric Relevant qualification (advantageous) FAIS RE5 accredited (advantageous) Be willing to commit to continuous learning Minimum 2yrs Quality Assessor experience 1yr experience in a contact centre environment Working experience with voice logging systems Intermediate MS Excel skills Excellent written and communication skills Strong numerical and analytical skills Ability to work in a pressurized and deadline driven environment Effectively persuade and influence relevant stakeholders Excellent attention to detail, planning and problem solving skills Preference will be given to candidates with the ability to read, write and understand Xhosa and Zulu