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The Support Specialist manages the various Physical Security infrastructures that are essential components of the Vizual Access Control and CCTV Systems. The Support Specialist will provide operational support of the various security systems and infrastructures and will work to resolve issues directly or through facilitation and engagement of third parties as appropriate. The SS position requires availability for on-call rotation and flexibility in shift scheduling The SS will be responsible for: Day-to-day support operations of a fast-paced complex distributed physical security infrastructure supporting access control, alarms and CCTV systems Respond to telephone, ticket and e-mail requests in a professional, efficient and customer-centric manner Ensure report requests and account creations receive required approvals and documentation prior to creation On-call support during the day on weekdays and on-call support during weekends Source quotations from suppliers at competitive prices Basic Qualifications 2+ years of experience supporting and managing physical security access control systems 2+ years Experience with Information Security and Risk Management, access control, telecommunications and network security, environmental security, and/or operations security. Must demonstrate a clear understanding of Business Continuity Planning and Disaster Recovery Planning Must understand and be able to work according to team and divisional metrics Preferred Qualifications Highly motivated to solve problems efficiently Fast troubleshooting and resolution skills Proven ability to manage multiple tasks with shifting priorities Ability to build and maintain strong working relationships with physical and logical security teams Matric with IT Related qualification

If you fit the below mentioned, please forward your cv to tasneen.amos@rns.org.za • Understanding of Mobile Data and its components, including GSM/GPRS/3G and LTE • Excellent knowledge of Computer Laptop and PDA Operating Systems • Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc) • Ability to define sometimes complex technical solutions • Fully conversant with Microsoft operating systems, server platforms and messaging platforms. • Good level of knowledge/experience of Blackberry / Mobile Data would be beneficial • Applicant should have previous experience in a customer-facing role. • Working knowledge of mobile data services and peripherals • Knowledge of networking concepts and protocols. • Understanding of Microsoft products • Knowledge of the telecommunications is essential • Knowledge of Information technology is essential • Knowledge relating to the convergence of telecommunications and IT is essential • Knowledge of support requirements for operating systems is essential • Understand the mobile solutions marketplace. • Understanding of Mobile Network layout preference • Skills • Analytical • Problem solving • Communication (verbal and written) • Computer proficiency • Facilitation • Decision making • Co- ordination • People networking • Technical skills is essential • Customer interaction skills is essential • Attitudes • Customer centric • Quality Oriented • Attention to detail • Stress tolerant • Solution driven • Self Motivated • Self Learner Education and Qualification Requirements Minimum Requirement • Matric with Degree/Diploma in Information technology or Telecommunications; • At least 1 IT certification + ITIL certification (Cisco/Blackberry/MCSE/A+,N+); • 3+ years’ experience in IT support or Telecoms support (Networks, Business support or customer service); • Experienced in outbound call handling activities;

i • Competencies • Understanding of Mobile Data and its components, including GSM/GPRS/3G and LTE • Excellent knowledge of Computer Laptop and PDA Operating Systems • Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc) • Ability to define sometimes complex technical solutions • Fully conversant with Microsoft operating systems, server platforms and messaging platforms. • Good level of knowledge/experience of Blackberry / Mobile Data would be beneficial • Applicant should have previous experience in a customer-facing role. • Working knowledge of mobile data services and peripherals • Knowledge of networking concepts and protocols. • Understanding of Microsoft products • Knowledge of the telecommunications is essential • Knowledge of Information technology is essential • Knowledge relating to the convergence of telecommunications and IT is essential • Knowledge of support requirements for operating systems is essential • Understand the mobile solutions marketplace. • Understanding of Mobile Network layout preference • Skills • Analytical • Problem solving • Communication (verbal and written) • Computer proficiency • Facilitation • Decision making • Co- ordination • People networking • Technical skills is essential • Customer interaction skills is essential • Attitudes • Customer centric • Quality Oriented • Attention to detail • Stress tolerant • Solution driven • Self Motivated • Self Learner Education and Qualification Requirements Minimum Requirement · Matric with Degree/Diploma in Information technology or Telecommunications; · At least 1 IT certification + ITIL certification (Cisco/Blackberry/MCSE/A+,N+); · 3+ years’ experience in IT support or Telecoms support (Networks, Business support or customer service); · Experienced in outbound call handling activities;

Platform Supporting T1/E1 Speeds The Cisco Integrated Services Router is part of the Cisco Integrated Services Router Series which complements the Integrated Services Router Portfolio. The Cisco Integrated Services Router provides the following support: Wire-speed performance for concurrent services at T1/E1 WAN rates Enhanced investment protection through increased performance and modularity Enhanced investment protection through increased modularity Increased density through High-Speed WAN Interface Card Slots (two) Support for over 90 existing and new modules Support for majority of existing WICs, VWICs, and VICs (data mode only) Two Integrated Fast Ethernet ports Security On-board encryption Support of up to 800 VPN tunnels with the AIM Module Antivirus defense support through Network Admission Control (NAC) Intrusion Prevention as well as stateful Cisco IOS Firewall support and many more essential security features Have 8 units available open to reasonable offers all test welcome Tell or w/app