MOBILE DATA SPECIALIST IN SOUTH AFRICA

i • Competencies • Understanding of Mobile Data and its components, including GSM/GPRS/3G and LTE • Excellent knowledge of Computer Laptop and PDA Operating Systems • Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc) • Ability to define sometimes complex technical solutions • Fully conversant with Microsoft operating systems, server platforms and messaging platforms. • Good level of knowledge/experience of Blackberry / Mobile Data would be beneficial • Applicant should have previous experience in a customer-facing role. • Working knowledge of mobile data services and peripherals • Knowledge of networking concepts and protocols. • Understanding of Microsoft products • Knowledge of the telecommunications is essential • Knowledge of Information technology is essential • Knowledge relating to the convergence of telecommunications and IT is essential • Knowledge of support requirements for operating systems is essential • Understand the mobile solutions marketplace. • Understanding of Mobile Network layout preference • Skills • Analytical • Problem solving • Communication (verbal and written) • Computer proficiency • Facilitation • Decision making • Co- ordination • People networking • Technical skills is essential • Customer interaction skills is essential • Attitudes • Customer centric • Quality Oriented • Attention to detail • Stress tolerant • Solution driven • Self Motivated • Self Learner Education and Qualification Requirements Minimum Requirement · Matric with Degree/Diploma in Information technology or Telecommunications; · At least 1 IT certification + ITIL certification (Cisco/Blackberry/MCSE/A+,N+); · 3+ years’ experience in IT support or Telecoms support (Networks, Business support or customer service); · Experienced in outbound call handling activities;