Service desk specialist

My corporate client based in Parktown is currently looking for an IT Operations Manager (in a service desk environment) that will be accountable for the day- to –day running of IT operations, in the JHB office, as defined below. This includes the planning, leading, organizing and controlling of first and second line staff and support issues as well as vendor management for vendors directly affecting the Operations department. Qualifications and Experience: A relevant technical qualification and ITIL v3 Foundation certification IT Diploma or IT Degree advantageous A minimum of 2 – 4 years’ experience managing a technical team in a Service Desk environment Previous experience in performing performance appraisals with team Previous experience in selection of team members process Previous technical experience in desk side user support including hardware and software troubleshooting. Key Responsibilieties: Supervising the business units operational abilities, such as Service Desk, Escalation Support and Technical ability Managing the staff providing the services or IT Support including scheduling, coaching, performance management and career guidance and training as needed Conforming to the highest possible level of Client Service and to provide this within the opening and closing times and in line with policies and procedures Ensuring all calls logged especially open, pending and long outstanding calls are managed effectively using the call logging system. Attending to queries from smaller offices in terms of multifunction devices Manage SLA’s with vendors directly related to the IT Operations team and manage the vendor relationships with these vendors Manage Escalation team (2nd level support) which include the following: Application escalations, testing and problem management 2nd level Application support as well as other related tasks Responsible for day to day problem management, investigation as well as identifying possible trends caused from application related issues and finding the root cause and resolving this in accordance with ITIL Problem Management Guidance. Interpersonal Skills: Strong leadership, communication and people skills Personal effectiveness and a high level of self-management Ability to communicate confidently with all levels of staff Ability to use their own initiative and be pro active Excellent problem solving skills and a sense of urgency Please contact us to apply.

Must have an IT Certificate/Degree   SHIFT WORK 24/7 - Rotational Shifts   We are looking for a bright and dynamic individual to apply for the role of IT ServiceDesk Operator. This role is a perfect opportunity for a young bright individual with a passion for IT to get a foot into the corporate world.  You’ll need extensive computer experience and good customer service skills.   You’ll learn how to log, action, assign and update support queries to various teams.  You will need to have excellent attention to detail as you’ll be responsible for passing on answers to some very technical questions from various staffing levels.

IT company seeks -person with call Centre experience or work in call Centre before -inbound/outbound -knowledge and basics of computer parts -good communication skills -reliable and no objection to work overtime and weekends -outlook, excel and good typing skills

Specialist Movers available at affordable prices and 24 hours a day for the following Removals household and office Junk removal, Tree Branches, Tree Leaves gardening service, tree cutting, grass cutting and weeding rubble removal. Unwanted stuff, Garage Clearance Deliveries and Collection 0218243393 0719401904 0785493000

Leseka Technologies is a specialist ICT and Electronic Security Solutions company that was established in to provide a wide range of security related products and IT services. The company is black-owned and has a successful track record of delivering world–class security and ICT solutions and services. Get the service that you deserve. For more information visit tradecheck.info Contact Lesego for enquiries and free quotes (office and after hours) –

Balustyle is a Johannesburg based company, established in , specializing in the design, manufacturing and installation of stainless steel balustrades, handrails and associated products for the residential and commercial building sector. Our service is fully monitored from quotation to job completion. Get the service that you deserve. For more information visit tradecheck.info Contact Krassi for enquiries and free quotes (office and after hours) –

BOSMONT OMEGA AUTO (SERVICE CENTRE) 34 MARIASBURG Rd Bosmont Johannesburg Specialist in Mercedes-Benz, BMW,Audi,Volkswagen,Toyota and most German and Japan cars..*Diagnostics,*Electrical*Clutch repairs *Engine check-in*Brakes*Suspension*Services done with in hour..We collect and deliver for free quotation contact us or whatsapp on 613 - show phone - or 629 - show phone -      110 - show phone - or 730 - show phone -

Call today for all your Gearbox repairs! Gearbox Specialists 147 Elsburg Rd Delville, Germiston We give the best prices, best service and guarantee our work. Call 118 - show phone -

Who are ihotdesk?: We are a forward thinking IT services company that provides IT outsourcing services to small and medium sized businesses in the United Kingdom and throughout the world. We are specialists for Microsoft-based networks and applications, holding accreditations with Microsoft, VMware, Citrix & Cyberoam. What we are looking for: We require an accomplished IT Support Representative with a minimum of 1-2 years experience within a service desk environment to deliver telephonic and remote support to a range of clients within London and throughout the United Kingdom. You will be based at our Cape Town office and will work with a team in a service desk environment. Essential Skills: MCP in Windows 7 or 8 Experience of Supporting Microsoft Windows Server  At least 1 years experience of providing telephone support for Windows desktops and desktop applications including Microsoft Office Experience of TCP/IP networking and troubleshooting including Local and Wide Area networking Experience with backup and restore of servers using Backup Exec. Knowledge of the following would be beneficial: routers, switches, firewalls (Sonicwall/Cyberoam), VPN’s, Mobile devices IOS & Android. Well-developed problem solving skills. A logical approach to problem solving. Excellent telephone communication in English. Excellent written communication in English. Other languages a bonus. Role: Provide first-line remote support to all clients. Respond to allocated calls within contracted service levels (SLA's). Appropriately categorize, prioritize and monitor tickets and service requests, escalating those which you cannot resolve in a timely and efficient manner. Keep open tickets up to date and communicate updates with customers. Deliver an exceptionally high level of customer service to all our clients. Always take that extra step to exceed customer’s expectations. Produce accurate and detailed technical documentation. Update documentation produced by others. Actively contribute to on-going process improvement within the service desk Perform other duties or special projects as assigned Documenting solutions and workarounds to problems   Salary: Negotiable, depending on experience. Other benefits:           Pension and Medical aid contributions (10% of salary after successful probation period) Please do not apply for this role unless you meet the minumum criteria of having previously worked in a Service desk environment for a minimum of 1 year.

My client based in Bellville is currently looking for 2 x Application Specialist / System Support (Pharmaceutical Solutions) resources to join them on a permanent basis   A dynamic and fast growing IT Business Solutions Company specializing in Pharmaceutical Solutions, are looking for additional Application Specialist / System Support consultants with thorough retail experience, to support our existing customers. If you have a formal IT qualification, and meet the criteria below, then this job is for you. South African Citizens ONLY.   MAIN PURPOSE OF THE JOB: To plan, manage and support tactical IT projects and perform all support activities within the specified wholesaler area.     TASK INFORMATION To plan and manage all activities within the area of technology and within his/her responsibility ·      Monitor and control allocated human and material resources ·      Manage re-active tasks ·      Planning, managing and controlling tactical projects within the specified environment ·      Managing Third-Party software releases ·      Software configuration ·      Manage project dependencies, team and stakeholder relationships as it relates to the project ·      Co-ordinate and integrate activities across multiple functional lines ·      Provide back-up to relevant managers To ensure timely and effective communication with the project  team, the project stakeholders and the business support users ·      Liaise with other managers within the ICT functions and within the business ·      Manage user expectations through regular communication with the user group To effectively manage the day to day IT operations within the specified area ·      Create procurement orders and change requests ·      Follow-up of procurement orders and change requests ·      Monitoring and following up of all open service desk calls ·      Identify and resolve any support call trends ·      Handle any relevant support issues ·      User Support in the specified area ·      2nd Level Support for specified area; support for 1st level support on service desk ·      Train 1st level support To efficiently manage vendor relationships  and deliverables within the    specified IT environment ·      Investigate new technologies within the specified area ·      Manage software bug list with vendors ·      Vendor call management ·      Manage SLA with vendors ·      Schedule change requests with vendors   REPORT STRUCTURE ·      Report to the IT Systems Manager   JOB RELATED EXPERIENCE ·      5 years Experience within an IT support position - Essential ·      3 Years Experience in a Retail / Wholesaler industry - Essential ·      3 Years Experience in a Pharmaceutical industry and systems    FORMAL QUALIFICATION ·      IT related Diploma / Degree - Essential   ESSENTIAL JOB RELATED KNOWLEDGE ·      5 years Broadly skilled in information and communication technology ·      5 years Knowledge of all stages of systems development from specification to implementation ·      Change management ·      Minimum 3 years experience in supporting or working with a Dispensing Management Solution    DESIRABLE JOB RELATED KNOWLEDGE   ·      Exposure to vendor management ·      Exposure to Project Management ·      Software development Background   REQUIRED SKILLS ·      Problem solving skills ·      Interpersonal skills ·      Communication skills ·      MS Office suite ·      MS Project ·      MS SQL ·      Project Management - DESIRABLE   If you meet these requirement please submit your cv and a recruiter will be in contact if you have been shortlisted  

Specialist in national courier of legal documents and other items. No account required which makes us perfect for that once off or urgent request.Web track and trace of your shipments is also available. Free delivery only applicable to certain areas in Johannesburg. Please call to enquire.

Specialist in national courier. No account required which makes us perfect for that once off request. Web track and trace of your shipment also available.

THE BARGAINS CONTINUE AT THE OFFICE SPECIALIST 2 DOOR mobile OAK STATIONARY CABINETS three quarter size DIMENSIONS Height 1.15m x width 920mm x depth 520mm Visit our showroom to view OUR FULL RANGE OF OFFICE FURNITURE on offer. THE OFFICE SPECIALIST is situated just off Montague Drive in 5th Street Business Park, where you will find a showroom full of QUALITY USED OFFICE FURNITURE. VISIT US TODAY WE LOOK FORWARD TO BEING OF SERVICE TO YOU.!!!!! DISCOUNT on ALL DESKS *** If You Need a Desk we Have a Desk For You Visit our SHOWROOM TODAY Contact: The Office Specialist Montague Gardens 5th Street 5th Street Park Unit 10 WE BUY AND SELL

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Desks Maple L-shape Cluster/Pedestals WITH OPTIONAL DESK Screens  ON SALE !!!!! THE OFFICE SPECIALIST2nd -Hand Office Furniture FOR SALE   - The Office Specialist Desks, Credenzas Ect. Montague Gardens 5Th Street 5TH STREET PARK UNIT