Corrective service guide

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days Everything you need to prepare for the ITIL exam - Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.Offers an introduction to IT service management and ITIL V3 service strategyHighlights the topics of service design and development and the service management processesReviews the building, testing, authorizing, documenting, and implementation of new and changed services into operationAddresses creating and maintaining value for customers through monitoring and improving services, processes, and technologyDownload valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you. Features Summary Everything you need to prepare for the ITIL exam Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. Author Liz Gallacher (Author), Helen Morris (Author) Publisher John Wiley & Sons Release date 20120824 Pages 371 ISBN 1-119-94275-6 ISBN 13 978-1-119-94275-7

VG;  almost new, clean and unmarked; small owner's initials on front endpapers. Binding tight & book very clean. Hard cover, with dust jacket, covered with protective cello. ISBN 9780752585253, published in 2002, by Parragon. * Please add R67 to standard shipping charge, for shipping to outlying (not main) centres in SA, for courier delivery service. Please contact for revised courier fee if buying multiple books in a single order. Alternative: SAPO ordinary parcel service @ R66 for first item; thereafter R6.50 per additional item. ** Paxi courier option: Paxi service between Pep outlets countrywide -- service takes approx. 7 days for delivery. This service is especially convenient for customers in outlying regions. (Smaller parcels: R57; large parcels: R97).

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 10 - 15 working days Client Service Excellence: The 10 Commandments will provide you with the tips, concepts and solutions to help answer those questions that you have about achieving service excellence. However, it doesn't end there. Its intention is to guide, inspire and uplift you so much so that the quality of your service is transformed from ordinary to excellent and your outlook on life from good to great. The idea behind this approach allows you to focus on the ideas the author promotes and to decide which can be adopted and used. The author intended that you act on and implement these ideas, rather than just read the text. This could change your work ethic or even your style of dealing with people. Features Summary Client Service Excellence: The 10 Commandments will provide you with the tips, concepts and solutions to help answer those questions that you have about achieving service excellence... Author Larry O'Sullivan Publisher Knowledge Resources Publishing Pty Ltd ISBN 1-86922-159-1 ISBN 13 978-1-86922-159-1

(This title is available on demand: expected date of dispatch will be 4-7 working days once ordered) Facebook is by far the most popular social networking site, but it is not as user-friendly as the service would like people to think. It leaves many users scratching their heads over even the most fundamental features, such as the difference between their Wall and their News Feed. And Facebook's help system is woefully inadequate. The Complete Idiot's Guide[registered] to Facebook, Third Edition, gets readers registered and touring Facebook in the very first chapter and never lets up as it reveals the features that have made Facebook so amazingly popular. Users discover how to: flesh out and protect the all new personal profile; track down long lost friends, family members, and classmates; communicate via status updates, email, and chat; share photos and video; make the best use of the new Timeline feature; take advantage of Facebook's new location-based functionality; schedule real world get-togethers and send out invitations; share common interests in groups; play games; understand Facebook's dizzying array of privacy options that dictate who sees one's content; and buy and sell stuff in the Facebook Marketplace, and more. Readers also learn how to tap the power of Facebook for more than simply personal use-such as personal branding; marketing a business, product, service, or non profit; or promoting a worthy cause. Format:Paperback Pages:304

The Managers Guide to Becoming a Leader is about service leadership, its philosophy is twofold, first that projects can be managed but people should be led, and leaders arent born theyre created. The book focuses on improving oneself as a person and as a leader. No single book, or series of books, could cover every contingency leaders face, fit every organization, and answer every leadership question. However, a way of thinking, a leadership thought process can be shared. Leaders who have an employee centric, influence based, leadership belief system can face most management obstacles and find the opportunity in them. If you, the reader, take nothing away from this book other than how service leaders thinkI will be content, and you will be a better leader. Randy Clark (Author) Shipping Weight: 1 pounds (View shipping rates and policies) Paperback: 180 pages Publisher: CreateSpace Independent Publishing Platform (February 1, 2018) Language: English ISBN-10: 1984951289 ISBN-13: 978-1984951281 Product Dimensions: 8 x 0.4 x 10 inches Shipping Weight: 1 pounds (View shipping rates and policies)

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days Using Continuous Delivery, you can bring software into production more rapidly, with greater reliability. A Practical Guide to Continuous Delivery is a 100% practical guide to building Continuous Delivery pipelines that automate rollouts, improve reproducibility, and dramatically reduce risk. Eberhard Wolff introduces a proven Continuous Delivery technology stack, including Docker, Chef, Vagrant, Jenkins, Graphite, the ELK stack, JBehave, and Gatling. He guides you through applying these technologies throughout build, continuous integration, load testing, acceptance testing, and monitoring. Wolff's start-to-finish example projects offer the basis for your own experimentation, pilot programs, and full-fledged deployments. A Practical Guide to Continuous Delivery is for everyone who wants to introduce Continuous Delivery, with or without DevOps. For managers, it introduces core processes, requirements, benefits, and technical consequences. Developers, administrators, and architects will gain essential skills for implementing and managing pipelines, and for integrating Continuous Delivery smoothly into software architectures and IT organizations. * Understand the problems that Continuous Delivery solves, and how it solves them* Establish an infrastructure for maximum software automation* Leverage virtualization and Platform as a Service (PAAS) cloud solutions* Implement build automation and continuous integration with Gradle, Maven, and Jenkins* Perform static code reviews with SonarQube and repositories to store build artifacts* Establish automated GUI and textual acceptance testing with behavior-driven design* Ensure appropriate performance via capacity testing* Check new features and problems with exploratory testing* Minimize risk throughout automated production software rollouts* Gather and analyze metrics and logs with Elasticsearch, Logstash, Kibana (ELK), and Graphite* Manage the introduction of Continuous Delivery into your enterprise* Architect software to facilitate Continuous Delivery of new capabilities Features Summary Using Continuous Delivery, you can bring software into production more rapidly, with greater reliability. A Practical Guide to Continuous Delivery is a 100% practical guide to building Continuous Delivery pipelines that automate rollouts... Author Eberhard Wolff Publisher Addison-Wesley Educational Publishers Inc Release date 20170217 Pages 288 ISBN 0-13-469147-4 ISBN 13 978-0-13-469147-3

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days The official study guide for the AWS certification specialty exam The AWS Certified Advanced Networking Official Study Guide - Specialty Exam helps to ensure your preparation for the AWS Certified Advanced Networking - Specialty Exam. Expert review of AWS fundamentals align with the exam objectives, and detailed explanations of key exam topics merge with real-world scenarios to help you build the robust knowledge base you need to succeed on the exam--and in the field as an AWS Certified Networking specialist. Coverage includes the design, implementation, and deployment of cloud-based solutions; core AWS services implementation and knowledge of architectural best practices; AWS service architecture design and maintenance; networking automation; and more. You also get one year of free access to Sybex's online interactive learning environment and study tools, which features flashcards, a glossary, chapter tests, practice exams, and a test bank to help you track your progress and gauge your readiness as exam day grows near. The AWS credential validates your skills surrounding AWS and hybrid IT network architectures at scale. The exam assumes existing competency with advanced networking tasks, and assesses your ability to apply deep technical knowledge to the design and implementation of AWS services. This book provides comprehensive review and extensive opportunities for practice, so you can polish your skills and approach exam day with confidence. Study key exam essentials with expert insight Understand how AWS skills translate to real-world solutions Test your knowledge with challenging review questions Access online study tools, chapter tests, practice exams, and more Technical expertise in cloud computing, using AWS, is in high demand, and the AWS certification shows employers that you have the knowledge and skills needed to deliver practical, forward-looking cloud-based solutions. The AWS Certified Advanced Networking Official Study Guide - Specialty Exam helps you learn what you need to take this next big step for your career. Features Summary The official study guide for the AWS certification specialty exam The AWS Certified Advanced Networking Official Study Guide Specialty Exam helps to ensure your preparation for the AWS Certified Advanced Networking Specialty Exam. Author Sidhartha Chauhan (Author), James Devine (Author), Alan Halachmi (Author), Matt Lehwess (Author), Nick Matthews (Author), Steve Morad (Author), Steve Seymour (Author) Publisher Sybex Inc.,U.S. Release date 20180424 Pages 576 ISBN 1-119-43983-3 ISBN 13 978-1-119-43983-7

The Beginner's Guide to Birdwatching          The Ultimate Guide To Bird Watching Is Finally Here... In The Beginning Bird Watching Guide You Will Receive This Valuable Information 1) You will learn the real techniques the professional bird watchers use. Bird watching is becoming more popular than it ever has before. With these bird watching techniques you will be  out in the field in no time watching like a professional 2) You will learn how to perform bird transects and other scientific methods You will be able to observe and record bird populations using the same methods as biologists, ornithologists, and naturalists.  You will be rubbing shoulders in the field with true professionals that have been watching birds for years.   NB. This is an ebook.  An ebook is a digital file and not a paper bound book.  This item is either sent via download links or emailed directly. If you wish for distribution via the postal service it will be at your cost.

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 24 hours Learn the secrets of Spanish cuisine in this beautifully photographed, no fail guide to Tapas. Each recipe features clear step by step instructions and features delicious recipes ranging from chorizo-stuffed mushrooms, to seafood croquettes and tuna and red pepper empanadas. Simply delicious! Features Summary Learn the secrets of Spanish cuisine in this beautifully photographed, no fail guide to Tapas. Each recipe features clear step by step instructions and features delicious recipes ranging from chorizo-stuffed mushrooms... Publisher Parragon Book Service Ltd Release date 20160516 Pages 224 ISBN 1-4723-0724-0 ISBN 13 978-1-4723-0724-8

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days Delivering a tactical plan, complete with both downloadable and online support, Chris McIntyre rescues small business owners trapped in potholes littering the road to success, and provides a helping hand to freedom.Uniquely prepared to create and deliver their product or service, small business owners are far less equipped to effectively lead, let alone develop, their team. Their internal systems and processes are often informal and incomplete, limiting their freedom and their business growth. McIntyre provides a step-by-step, customizable solution to overcome this roadblock.Coached by McIntyre, leaders learn to craft the right team, create a consistent core message that enables the brand, and then, connect the two. Business owners are given a rock-solid process for attracting and keeping superstars, and dropping nightmares. They learn how to get their core message out of their head and into the heads of their superstar team. Supported by McIntyre, organizational leaders will define their core mission, and develop a distinct, systematic formula that enables their team to accomplish it. Leaders are aided with a thorough checklist to guide implementation, giving them everything they need for consistent performance from their team and ongoing success. Features Summary Delivering a tactical plan, complete with both downloadable and online support, Chris McIntyre rescues small business owners trapped in potholes littering the road to success... Author Chris McIntyre Publisher Entrepreneur Press Release date 20121206 Pages 240 ISBN 1-59918-493-1 ISBN 13 978-1-59918-493-7

Study Guide to accompany Psychology today An Introduction         Please always look at pictures for any faults with the item.    if unsure of the shipping please ask the seller a question * or contact the seller after the purchase Shipping can be combined to save costs. Buyers are welcome to collect. Shipping costs is according to Post Office rates. Post Office have changed their rates on the 1st of April 2018-. shipping up to i kg is now R55 per parcel in RSA., Postnet to postnet R99 for up to 5 kg.   Please expect delays if using the post office service.   

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days Hi. I see you're reading the back of my book. This tells me that you either: A) are hoping to find a brief summary of what to expect from a how-to book by Sterling Archer, the world's greatest secret agent, or B) don't know how books work. If your answer was "A," your best bet is probably the table ofcontents, which is where you'll find the "contents" of this booklisted in a convenient, easy-to-read "table" format. So maybe gocheck that out for a minute and then come back here. I'll wait.... Pretty cool, right? What other book will teach you how to dressproperly and how to drive an elephant? How to field strip an AK-47and how to haggle with a Thai prostitute--in her native tongue?How to pilot an airboat and how to make about a million deliciouscocktails, including a Molotov one? How to kill a guy and how toprepare a fabulous brunch? Plus how to do tons of other stuff thatI forgot, but that is nonetheless probably in this book (which, to behonest, I really only kinda skimmed). So if you want to learn more about how to be more--or at all--likeSterling Archer, the world's greatest secret agent, quit smearing yourgreasy fingerprints all over this book and buy it. For one thing, I reallyneed the royalties. For another thing, the last time I checked, thiswasn't a damn library. (Note: If your answer was "B," this probably isn't the book you want to start with.) Features Summary Set at the International Secret Intelligence Service (ISIS), suave master spy Sterling Archer deals with global espionage; a domineering, hypersexual... Author Sterling Archer Publisher It Books Release date 20120210 Pages 164 ISBN 0-06-206631-5 ISBN 13 978-0-06-206631-2

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 24 hours Many people want to be praised and recognized, but few imagine that the route to greatness lies in service. As readers acquaint themselves with the life of Jesus Christ as reported by Mark, their perspective will be radically and refreshingly altered. Jesus, the greatest, became the least, serving every man and woman so He could bring them back to God. This study guides readers through selected Bible passages, presents straightforward explanations and applications, and provides open-ended discussion questions. Participants will find themselves changed as they see how the greatest Servant now lives His life in us and through us. About This Series Stonecroft Bible Studies encourage people to know God and grow in His love through exploration of His life-transforming Word, the Bible. Each book is designed for both seekers and new believers and includes easy-to-understand explanations and applications of Bible passages, study questions, and a journal for notes and prayers. Features Summary Participants will find themselves changed as they see how the greatest Servant now lives His life in us and through us. About This Series: Stonecroft Bible Studies encourage people to know God and grow in His love through exploration of His life-transforming Word... Author Stonecroft Ministries Publisher Harvest House Publishers,U.S. Release date 20130801 Pages 237 ISBN 0-7369-5571-2 ISBN 13 978-0-7369-5571-3

Over a million ways to mix and match perfect beds and borders... Author: John Walker Publisher: Murdoch Books; 1999, 1st edition; hard cover & spiral wire-binding; 19x32cm; 198 full-colour split pages, inc. comprehensive index; ISBN 9780864118950 Condition: VG++, almost as new. No marks or blemishes....is the essential guide to creating brilliant beds and borders using three key planting criteria -- colour, shape and texture; its revolutionary design allows you to experiment with real life examples before going ahead and buying or growing the plants yourself. Solutions to: Which colours work best in my border? What effect does a plant's shape have on my plans? How can I use texture to enhance my planting? If you're not sure, then dip into the encyclopedic mix-and-match pages to sample the combined effects of 320 tried-and-tested plants and discover thousands of possible planting schemes. You'll find the answers you need to match the plants you love to the site and soil where they will flourish. * Please add R67 to standard shipping charge, for shipping to outlying (not main) centres in SA, for courier delivery service. Please contact for revised courier fee if buying multiple books in a single order. Alternative: SAPO ordinary parcel service @ R66 for first item; thereafter R6.50 per additional item. ** New courier option: Paxi service between Pep outlets countrywide -- service takes approx. 7 days for delivery. This service is especially convenient for customers in outlying regions. (Smaller parcels: R57; large parcels: R87).      

Authors: Reader's Digest panel Publisher: Reader's Digest; ISBN 9781874912521; hard cover 21x26cm; 400 full-colour pages, incl. index; condition: as new; both book and dust-jacket covered with clear cellophane. No marks or scuffing. Complete South African A-Z nutritional guide for a healthy family lifestyle. * Please add R67 to standard shipping charge, for shipping to outlying (not main) centres in SA, for courier delivery service. Please contact for revised courier fee if buying multiple books in a single order. Alternative: SAPO ordinary parcel service @ R66 for first item; thereafter R6.50 per additional item. ** New courier option: Paxi service between Pep outlets countrywide -- service takes approx. 7 days for delivery. This service is especially convenient for customers in outlying regions. (Smaller parcels: R57; large parcels: R87).