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The Systems Analyst supports the business by helping them to transform operational objectives into business solutions by gathering, analysing and translating their specific needs into clear, unambiguous business requirements and functional specifications, and ensuring that all end to end requirements of change and projects are met. This role is dealing with advanced business issues that have medium to high complexity and have not been fully covered by precedents in similar ways. Job Description and Responsibilities · Translate business needs into high level and detailed business requirements, and work with the Development Team to convert them into feasible technical solutions that resolve existing issues and make business and system improvements which support business objectives. · Build business cases using modelling tools, cost benefit analysis and impact assessments to support or define cost effective and workable solutions for the business. · Define functional and system specifications and support the user and acceptance testing to ensure that each step has been carried out, the built solution meets budget, quality, and customer need and any implications for the business have been identified and analysed. · Provide project managers with estimates, business cases, planning, and risk identification, problem and issue management to support the design and delivery of projects that implement proposed solutions to agreed time and budget. · Liaise with 3rd party suppliers to create functional specifications and co-ordinate the delivery of their services in line with proposed solutions and project timelines. · Document business requirements, business processes and system requirements including the outputs of formal analysis techniques so that there is an accurate record. · Investigate, research and propose new developments in technology that may be usefully applicable to the wider business to improve the current service. Education and Experience • B. Sc / B. Comm / B. Sc Eng - IT related degree or IT related diploma Skills, Attributes & Other requirements v A good understanding of Prince 2 or similar project methodologies v Has worked concurrently on several analysis engagements varying in size and complexity v Good understanding and experience of business process modelling v Experienced to both Waterfall and Agile development v Proven stakeholder management EMAIL: recruit@rmgrecruitment.co.za

East LondonManaging the Call centre staff and responsible for driving sales through delivery and other omni channels. The role include interacting with the co-ordinator on a daily basis, and with agents at times. The role reports to the General Manager. Minimum Requirements: Relevant tertiary qualification - BCom advantageous/preferred 2+ years managerial experience, including managing staff and dealing with customers Responsibilities:Reviewing procedures and enhancing process where neededMarketing initiatives to drive sales and suggest possible stores to adopt delivery layer through analysis Drivers pay calculations Sales tracking and daily checks Forecasting sales and call centre agent deploymentManaging staff conflict and performance, and resolving customer complaints and breakdowns of call centre Conducting visits at delivery restaurants to ensure world class delivery service and systems To accompany drivers periodically to observe service delivery Responsible for all aggregator deliveries ensuring restaurants always available to receive and process ordersTracking uptimeCompetencies / Skills: Ability to speak, read and write English fluently Advanced numerical skills and statistical skillsThe capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

Looking for a Systems Analyst to administer, maintain and manage existing information systems. Responsible for documentation, business processes, IT processes, business continuity, staff training, 2nd line support, internal/external escalations and reviews of information systems under his/her portfolio. Document all business processes in relation to systems Document all IT processes in relation to systems Document and assist with Business Continuity Review Business and IT processes interfacing with the relevant departments Compile, perform and review staff training for systems Compile, perform and review IT staff training for systems Provide 2nd line support for systems Manage escalations and support levels with vendors Review and implement patches and updates Ensure data back-ups of applications are completed Bi-Annual tests of application backups Automation of tasks directly and indirectly associated with systems Change control policy and procedure for business systems Education, Experience and Knowledge: Matric Qualification 3 Years’ experience in Travel industry GDS Experience Back-office experience KNOWLEDGE Amadeus GDS (Expert) Amadeus AGM (Expert) Amadeus Communicator (Expert) Quicktrav (Intermediate) Papertrail (Intermediate) Galileo (Expert) Microsoft Office (Expert) Microsoft Windows (intermediate) VIP ESS (Basic)

Are you a rock-star computer-fundi, who loves to make systems work efficiently? My innovative client based in East London is looking for a magic Systems Engineer. The first key element of this role is everything to do with implementing and maintaining IT systems (mostly cloud-based solutions), and supporting the global team in this area. The second key element of this role is to make the dream happen. To ensure maximum integration and automation of their systems, harnessing in-built tools or alternately custom-building through programming/coding, API building/calling so you will need to be a proficient back-end or full-stack developer. The successful candidate will have the opportunity to work within a young, dynamic team in an ever-growing organisation. If you would like to apply please provide examples of the work you have done along with a brief synopsis of the problem or task posed and a description of the work done on the final product/solution. Contact Tammi at tammi@theodc.co.za for more information.

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Manage day to day functions of the group''s IT + Handle all day-to-day issues that arise and escalate to GITO where appropriate + Manage IT Administrator and Infrastructure and Support team + Manage external service providers + Standardise procedures to improve efficiency of subordinates and other human resources 2: Maintenance of secure IT Environment + Manage compliance score in Microsoft compliance centre + Ensure appropriate security policies and procedures are implemented and maintained + Report potential issues to GITO + Conduct research and provide recommendations to GITO to ensure security is maintained Infrastructure and support + Manage support escalations and ensure timeous resolution + Liaise with infrastructure and support lead to ensure stable environment + Ensure systems are properly administered according to agreed standards and procedures + Ensure turnaround times are within agreed SLAs + Ensure department is appropriately staffed at all times and plan capacity Service Providers + Manage SLAs of service providers and ensure on-time delivery + Handle and resolve complaints + Manage Service provider support functions and ensure support is effective Manage Group IT Projects + Develop/Compile detailed project plan with milestones (together with service provider project manager) + Liaise with and manage external service providers + Liaise with internal clients and other role players + Ensure adherence to project timelines and on-time delivery + Reporting in-line with project governance on the following: All technical aspects of projects Delivery, delays and issue resolution on project deliverables Formal reporting of all governance meetings reports to inform GITO report back to management Any other project reporting as identified Delivery of Information Systems + Ensure strict project governance according to agreed procedures and standards Track and report on progress as per agreed project governance structure Identify delivery risks early and report to project owner + Ensure projects are kept within scope and advise GITO if scope adjustment is required + Establish, manage and co-ordinate project team as required from time to time Systems Development + Assist with business analysis to ensure development is in line with business requirements + Ensure best practice is followed in the development of information systems + Continuously assess all systems and development on a technical level Ensure best practice is followed in selecting appropriate programming environments Systems Implementation + Plan and implement or assist with implementation and user adoption training for any new software (depending on nature of project) + Constantly evaluate exis

Job Position: IT Systems Administrator Ref: 3748 Location: Port Elizabeth Salary: R16 000 per month commensurate with experience and qualification Permanent with 3 month probation 08:00 – 17:00 - Monday to Friday plus standby available on your mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Matric + Degree/Diploma • Minimum of 2 years IT experience • Excellent communication skills • Attention to detail and the ability to interpret concepts • Self-starter and pro-active individual • Attention to time-management • High degree of self-discipline • Troubleshooting of computers, physically and remotely • Willing to travel. • Experience with: - Microsoft 365 + Azure - CompTIA Network+ or CCNA - Working knowledge of MS server or Desktop systems - Microsoft Active Directory, DNS and DHCP Key Performance Areas: • Look after users and infrastructure • Recording and managing of IT assets in business • Engage with 3rd party vendors for service delivery • Action IT procurement requests • Ensure that Governance is applied and followed for all Change Controls • Determine network and system requirements • Maintain integrity of the network, server deployment and security • Assign configuration of authentication and authorization of directory services • First level user support (creating users, resetting passwords, access levels, file interface validation, etc.) across all clients • General desktop support: printing setups. office and application support • Cloud infrastructure Please see link for ad and POPIA requirements http://www.onlinepersonnel.co.za/index.php/vacancies/job-detail/job-it-systems-administrator-1143 Responsibility: Job Position: IT Systems Administrator Ref: 3748 Location: Port Elizabeth Salary: R16 000 per month commensurate with experience and qualification Permanent with 3 month probation 08:00 – 17:00 - Monday to Friday plus standby available on your mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Matric + Degree/Diploma • Minimum of 2 years IT experience • Excellent communication skills • Attention to detail and the ability to interpret concepts • Self-starter and pro-active individual • Attention to time-management • High degree of self-discipline • Troubleshooting of computers, physically and remotely • Willing to travel. • Experience with: - Microsoft 365 + Azure - CompTIA Network+ or CCNA - Working knowledge of MS server or Desktop systems - Microsoft Active Directory, DNS and DHCP Key Performance Areas: • Look after users and infrastructure • Recording and managing of IT assets in business • Engage with 3rd party vendors for service delivery • Action IT procurement requests • Ensure that Governance is applied and followed for all Change Controls • Determine network and system requirements • Maintain integrity of the network, server deployment and security • Assign configuration of authentication and authorization of directory services • First level user support (creating users, resetting passwords, access levels, file interface validation, etc.) across all clients • General desktop support: printing setups. office and application support • Cloud infrastructure Please see link for ad and POPIA requirements http://www.onlinepersonnel.co.za/index.php/vacancies/job-detail/job-it-systems-administrator-1143 Salary: R16000 Job Reference #: IT Systems Administrator

Responsibilities: Identify, understand and plan for organizational and human impacts of planned systems, and ensure that new technical requirements are properly integrated with existing processes and skill sets. Guide and the review the source code development process with regards to alignment to the technical design. Monitor the systems performance and proactively finds ways to enhance efficiency and ensure stability Outputs: Create a detailed design, logical design, high level mapping (data, process) and code design Ensure that the technical design will integrate to required systems Assist in developing alternative solution proposals, and participate in the evaluation and selection process. Document the Decision Analysis, Resolution Report & Release Notes Assist Systems Architect in defining the test strategy to test performance on new infrastructure after it has been commissioned. Assist developers in understanding the architectural principles of the environment. Implement the Technical Specification using the relevant development language Consult with BA and Architect on technical issues encountered Document Database structure changes and rule changes Qualifications: B. Sc (Informatics or Mathematics) Essential Project Management qualification Beneficial) Minimum Required Experience: 5 years experience on software development in corporate environments Java Development Other: System integration experience UML Process Design experience Systems Architecture experience Spring Integration experience Relevant business experience or product/systems knowledge Knowledge: SDLC Project Management Systems Architecture ITIL processes CMMI Technologies - Programming Languages: C, Java, Java script, SQL, Flex, HTML, Magic, PSQL, Oracle. UML, BPM, Modeling. Data modeling techniques, UML Process Design, Usability design. Technical Skills: Process & Data Mapping Entity Diagram mapping  Project Management Business Writing Skills Presentation and Facilitation Skills Advanced Problem solving Analytical and systemic thinking Technical Architecture Please contact us to apply.

Looking to join an established IT Company?! Are you not motivated in your current role?  Then we have a SOLID opportunity for you… if you dedicated to your career and looking for a phenomenal growth path, keep on reading!  This is an excellent opportunity to become an instrumental part of a customer focused IT Support Team that will allow you to work across a varied technical environments and further develop your skills. Solid Systems is an established Managed IT Services company with funky offices in Cape Town and JHB. Due to growth reasons we are looking to employ a Lead Systems Engineers. The Lead Senior Systems Engineer is responsible to ensure that all support queues tickets are resolved within the specified due dates, making use of all available human resources. His roles requires him to ensure that adequate training is provided to other members of the technical team which strengthens the overall service delivered to our customers. He will maintain the primary engineer role on high priority customer sites. The Employee is required to design, plan and assist with the implementation of new infrastructure for both our customers and Solid Systems. As a senior member of staff and the technical lead, the employee is expected to set a positive example to other employees and maintain the highest working standards in his day to day duties and responsibilities. If you have experience with the below technologies then we feel you will be a perfect match… Experience with Windows Servers, Active Directory, Microsoft Exchange Experience with Office365 and Microsoft Office Suites Experience with Routers, Firewall Technologies, DNS, DHCP, LANS and WANS Experience with Centralized Business Anti-Virus packages Experience with Server Hardware, RAID Configurations, and UPS’s Experience with Backup hardware and software You have excellent problem solving ability, you are a quick learner and enjoy a challenge 'Hands on' experience in this type of role is important – You have a friendly aptitude, enjoy multitasking... and most importantly like working with people and problem solving! You are familiar with a support ticketing systems and don’t mind the admin side of IT Support. I’m ready to join your team what must I do? Please take the time to fill in the online application form at the link below.  

Software Developers, specialising in asset management systems, seeks a Support Consultant to participate in the migration to new contact centre system and ensure a stable and reliable ASP service for their partners and clients and act as a company ambassador.   You will be required to identify and understand client’s requirements and provide practical solutions, ensure records and systems are maintained in the contact Centre and insure adherence to SLA timeframes are met. You will manage the ASP servers, security of clients data and optimize the configurations of the server. Your KPA’s will be BUG, Modification and user support, software and associated ICT infrastructure support and management of Hosted Services.   You should have a Matric Qualification and post matric qualification in ICT.   It would be advantageous to have experience with other CMMS systems. It will be a big plus if you have been exposed to relevant asset management system.   Mail your CV to:   anthonyjobs(at)wcp.co.za

The purpose of this position is to implement, test and maintain retail systems software, networks, hardware and peripheral equipment in all retail stores serviced by the Western Cape Distribution Centre and to ensure that users are sufficiently knowledgeable of system processes so as to optimize store performance. Responsibilities: Set up, configure and install hardware, peripheral equipment, operating system, networks and retail systems software in Retail stores. Support the Retail Store networks, equipment and software systems. Resolve hardware, software and business processing problems and queries reported through the Help Desk. Carryout software testing on new software releases. Provide Training to Store Owners and Staff members, preparing User Training Manuals where necessary. Effective communication with Store Owners, staff and other stakeholders in order to provide excellent service, support and mentorship. Provide comprehensive statistics of hardware and software implemented, in order to ensure that IT standards are upheld and maintained. Compile Best Operating Procedures. Qualifications: A Matric Certificate An IT Diploma would be advantageous Windows Server Experience 2 -3 Years’ experience in similar environment Experience with Retail Software Applications would be advantageous PC knowledge – Hardware and Software Sound interpersonal skills Good organizational skills Business Analysis Able to work with minimal supervision / overtime Valid Code 08 driver’s license essential Be prepared to travel extensively Valid Passport essential Knowledge and experience using the SIGMA application. Solid understanding of retail store administrative procedures and controls Accounting knowledge advantageous Be able to do standby after hours / weekends and public holidays Retail Management / Supervisory Experience Only candidates that qualify will be contacted. Contact Tanya on

My client, a large corporate located outside Stellenbosch, is seeking to employ an IT Systems Administrator (Network & Systems) to report to the IT Manager. Responsibilities: Develop, install & maintain networking and computing infrastructures. Recommend solutions out of a wide range of available technologies. Monitor systems in the existing network to ensure there are no productivity issues. Install and configure operating systems and application software. Implement best practices for system security and data backups. Anticipate potential issues or bottlenecks and identifying possible solutions. Troubleshoot and resolve all technical issues. Assist with escalated issues from desktop support. Software deployment and process automation. Scheduled reporting and for meeting packs. Maintain work log on ticket system. Liaising with vendors and keeping relevant stakeholders up to date with developments. Experience requirements: 3 Years + Industry Experience Experience with Microsoft Active Directory user management Office365 and Exchange mailbox administration Working knowledge with Desktop infrastructure and Microsoft ecosystems. (Microsoft Office and Windows) Experience with client and server backup software. Experience with managed AV solutions. Qualifications: Senior certificate Relevant Microsoft Certifications: MCSE, A+, N+ or other relevant IT Qualifications Valid driver’s licence and own transport Must be willing to work after hours at time Must be willing to travel

Hi there, we hire out sound for weddings, parties, corporate functions etc.. We provide anything from mics, sound systems, party lights, and a good keyboard which we provide especially for weddings. We always send out one or two of our staff (smartly dressed and very polite) to bring the equipment, set it up and ensure that everything to do with sound runs smoothly in the background. All You have to do is choose us and we will ensure that your event sound is perfect. With our current power crisis, "load-shedding" can ruin a beautiful event so we also hire out a back up generator that can fully support your event, giving you that extra peace of mind.

TRACING and MIS (Management Information Systems) ADMINISTRATIONS OFFICER / EAST LONDON. This is a 6-month fixed term contract with a high possibility of becoming permanent. Key Requirements: Grade 12 Diploma or Degree in Informatics (advantageous) Strong ability to read, write and spell in English Highly proficient in Microsoft Excel - Advanced with Pivots and V-look up experience Excellent numeracy skills are required for this position Min. 2 years’ experience in Data Analysis Previous experience in Debt Collection Previous experience with Excalibur Software advantageous FTP Site knowledge (advantageous)   Skill Requirements: Basic Math/Accounting Analytical and proven problem-solving skills Strong organizational ability Ability to work independently Attention to detail Strong communication skills Ability to handle pressure   Duties include: Bulk Tracing Actions Data Warehousing Data Analysis Debtors Receipts Balance adjustments Trust Payments Administration of payment files and balance adjustment Administration of petty cash Reporting Salary: R10 – R11k (negotiable based on experience) Application Process: Online applications will receive preference, ensure you include a head and shoulder photo, alternatively email application with CV and qualifications to Solutions@workafrica.co.za using MIS ADMINISTRATION OFFICER as a reference in the subject field. If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessful     Additional Info: 2 to 5 years Salary: RR10000 to R11000 Job Reference #: 4195065067

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