Workstation man

Looking for an IT Intermediate Technician to provide 2nd line support to the business Qualifications, experience and knowledge Matric Qualification A+ N+ Qualification MCP Certificate 3-5 years’ experience in a similar role Knowledge of IT best practice & procedures Sound understanding of desktop, laptops, printers, servers & networks Basic knowledge of PC Hardware configuration Provide with desktop support Responsible for logging and managing calls Experience with PBX and telephonic equipment Assist with mobile device setup and configuration Setting up of hardware Support wired and wireless network Setting up and maintaining of desktop computers Support and maintain Windows Workstation OS’s Ability to operate Company Desktop Software Knowledge and experience to operate and install Microsoft productivity suites. (Office, Visio etc.) Install, test and document new software and solutions Ensure that anti-virus software is installed, configured, and regularly updated IT Ensure that IT policies and procedures are complied with Ensure the safe use of IT equipment and systems Respond to queries as per calls logged Record and respond to queries through the call management system within SLA Man Call Centre and answer calls within accepted SLA Identify and analyze all software, hardware other and peripherals manual instructions Preparing and configuring workstations as requested Log solutions discovered from everyday IT problems on knowledge base