Dealing difficult

   TITLE:     DEALING WITH DIFFICULT PEOPLE BY ROY LILLEY DESCRIPTION:   SOFTCOVER  AS IN PHOTO FEEDBACK:   I TYPICALLY WAIT UNTIL ITEM IS RECEIVED BY THE WINNING BIDDER PRIOR TO POSTING FEEDBACK. THIS ALLOWS BOTH PARTIES TIME TO RESOLVE ANY ISSUES THAT MAY ARISE WITH ANY GIVEN TRANSACTION.  

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days All you need to know when you're at sea Whether you're setting sail for the first time or have been sailing for years, Sailing Essentials is the perfect companion. Full of practical advice on every aspect of sailing, from basic manoeuvres to dealing with difficult weather conditions, it also includes guidance on fundamental maintenance and repairs. Step-by-step sequences take you through the key techniques of sailing, such as trimming the sails and plotting a course plus detailed instructions on emergency procedures and first aid. A handy waterproof clip-on cover means you can have it on hand in any weather. Packed with invaluable information, Sailing Essentials is perfect as a skipper's back up manual or a quick reference guide for novice sailors. You won't want to set sail without it. Features Summary Includes practical advice on every aspect of sailing, from basic manoeuvres to dealing with difficult weather conditions. In this book, step-by-step sequences take you through the key techniques of sailing... Author Steve Sleight Publisher DK Pub Release date 20130424 Pages 304 ISBN 1-4093-2445-1 ISBN 13 978-1-4093-2445-4

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days Written by three psychologists with more than 50 years of collective experience in the field of diabetes and youth, "Teens with Diabetes" provides evidence-based techniques for clinicians to treat the psychological needs of children with diabetes and help them transition into their teenage years. The authors have provided care to thousands of diabetic teens and their families from initial diagnosis to leaving home for college. Any professional working with diabetic teens, including psychologists, physicians, social workers, dietitians, and nurse educators, needs this how-to handbook for working with what is arguably one of the most difficult populations in diabetes. Topics covered include handling the initial diagnosis of diabetes in teens, talking with young people about diabetes in a manner that is effective and reduces reactivity, improving diabetes self-care, helping families negotiate the challenges of adolescent diabetes, dealing with peer relations, dealing with high-risk issues related to diabetes, and handling with mood problems. Features Summary Written by three psychologists with more than 50 years of collective experience in the field of diabetes and youth, Teens with Diabetes provides evidence-based techniques for clinicians to treat the psychological needs of children with diabetes and help them transition into their teenage years... Author Michael A. Harris (Author), Korey K. Hood (Author), Jill Weissberg-Benchell (Author) Publisher American Diabetes Association Release date 20140812 Pages 150 ISBN 1-58040-531-2 ISBN 13 978-1-58040-531-7

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days A new look for an enduring book about a difficult issue. Review of the first edition:.".".poignant and easy to read."" -School Library Journal Divorce is never easy, not for parents and especially not for children. More than 20 years ago, celebrated author Kathy Stinson wrote in a positive way about the confusion, insecurity and sorrow experienced by young children whose parents have separated. Since then, Mom and Dad Don't Live Together Anymore has brought comfort to countless families dealing with this difficult issue. This critically acclaimed best-seller, reprinted 15 times, now returns with fresh new illustrations and updated text. For the young girl of the story, splitting time between parents has its ups and downs. She likes the elevators and garbage chutes of mom's city apartment, but the horses near dad's country home are great, too. Not knowing where she'll be for holidays is hard. Even so, she is comforted knowing that each parent still provides the same love and caring --just not together anymore. Sensitively told and featuring reassuring illustrations, Mom and Dad Don't Live Together Anymore offers children a gentle entry into an upsetting subject. Features Summary A classic and critically acclaimed picture book, newly illustrated, takes a positive, sensitive and reassuring look at divorce as experienced by young children.. Author Kathy Stinson (Author), Vian Oelofsen (Illustrator) Publisher Annick Press Release date 20070501 Pages 24 ISBN 1-55451-093-7 ISBN 13 978-1-55451-093-1

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days Positive Service Gets Positive Results-- Every Time Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today's hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-"you" activists--and send your business spiraling. "The Customer Signs Your Paycheck" reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You'll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You'll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really "is" easy to provide superb service, even when dealing with today's highly empowered and demanding customer. Features Summary How do you avoid losing business in the age of empowered customers? Give them the service they demand! Author Frank Cooper Publisher McGraw-Hill Professional Release date 20090902 Pages 240 ISBN 0-07-163288-3 ISBN 13 978-0-07-163288-1

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days Jimmy Kudo, the son of a world-renowned mystery writer, is a high school detective who has cracked the most baffling of cases. One day while on a date with his childhood friend Rachel Moore, Jimmy observes a pair of men in black involved in some shady business. The men capture Jimmy and give him a poisonous substance to rub out their witness. But instead of killing him, it turns him into a little kid! Jimmy takes on the pseudonym Conan Edogawa and continues to solve all the difficult cases that come his way. All the while, he's looking for the men in black and the mysterious organization they're with in order to find a cure for his miniature malady. A blind woman hires Richard Moore to find the scarred man who once saved her life. But the unknown hero isn't the only mysterious figure lurking around-there's a serial killer on the prowl! Then the dashing jewel thief known as the Kaito Kid vows to crack a safe built by a legendary master of traps. But when Conan sees the Kid's message, he suspects he may be dealing with an impostor... Features Summary Can Detective Conan crack the case...while trapped in a kid's body? Author Gosho Aoyama Publisher Viz Media, Subs. Of Shogakukan, Inc Release date 20171009 Pages 192 ISBN 1-4215-9445-5 ISBN 13 978-1-4215-9445-3

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 15 working days Today's teens are aware of the many benefits of volunteering, and their reasons for wanting to volunteer are as varied as they are. Some gather work experience for future jobs; some look ahead to college and scholarship applications. Some must fulfill schools' community service requirements; some wish to contribute to their communities. Other teens just want something to do in their free time. Whatever the reason, libraries can provide many volunteer opportunities to help young adults gain valuable experience as they enter a new stage in their lives. This VOYA Guide offers practical advice about starting and maintaining effective teen volunteer programs in school and public libraries. Working with teen volunteers poses different challenges than working with adults: coping with school schedules and parents' expectations, discovering incentives that interest teens, and dealing with the emotional and physical changes that occur during adolescence. Aware of these needs, Gillespie draws on her many years of experience in managing teen volunteers to provide the basics of volunteer management-recruitment, orientation and training, recognition and retention, and supervision. Her profiles of several successful teen volunteer programs and her interviews with teen volunteer supervisors add authenticity and flavor from the actual library world. Gillespie's sensitivity to teens is heightened by humor and a clean writing style that enlivens the text. Sidebars contain quotes, statistics, true tales from "The Dark Side" that illustrate difficult situations when working with teens, and her own words of wisdom in the guise of an advice column, "Dear All-Knowing Teen Volunteer Guru." The featured library programs contribute examples of promotional flyers, applications, interview questions, evaluations, volunteer handbooks, and other handouts. New to the working world, teen volunteers require extra supervisory effort, instruction, and understanding. Yet Gillespie convinces librarians that the benefits of teen volun Features Summary This guide for library professionals offers practical advice about starting and maintaining teen volunteer programs in school and public libraries. Topics include recruiting... Author Kellie M Gillespie Publisher Scarecrow Press Release date 20031217 Pages 144 ISBN 0-8108-4837-6 ISBN 13 978-0-8108-4837-5

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days The aim of this book is not to make prescriptions, or to provide the reader with recipes for achieving stability in the Mediterranean, but rather to offer, through an interdisciplinary approach, a pluralistic vision of democracy, civil society, human rights and dialogue among civilizations, the aspects of the third volet of the EuroMediterranean Partnership (EMP). Instead of reviewing the content of the EMP, this volume focuses more upon actors and values than upon procedures and specific projects. What are the contradictions of democratization? How can the EMP strengthen and support civil society if it is so difficult to define what civil society is? Is there a unique scale of values when dealing with human rights? To what extent does a dialogue among civilizations lead to compatibility and coexistence? Some reflections are devoted to the identification of crucial issues uniting or separating the actors involved in and addressed by the EMP. These debated issues are tackled to indirectly highlight the achievements of and impediments to the Barcelona Process. Features Summary In this volume, concepts of democracy, civil society, human rights and dialogue among civilizations in the Mediterranean region are addressed in the context of the new Euro-Mediterranean Partnership.. Author Stefania Panebianco (Author), Antonio Badini (Foreword by) Publisher Frank Cass Publishers Release date 20030901 Pages 230 ISBN 0-7146-8477-5 ISBN 13 978-0-7146-8477-2

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 11 working days Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E. Noll. We live in an increasingly divided world and most of us have encountered our fair share of aggressive people and difficult confrontations. Fortunately, we now have the tools to become peacemakers and transform emotionally volatile situations and hurt feelings to calm, non-aggressive ones. Tested on prison inmates, De-Escalate offers a new set of social listening and communication skills, based on the latest findings in neuroscience and meditation. Along with practical exercises and scenario-based examples, each chapter focuses on specific themes, such as dealing with emotionally charged teenagers and frustrated coworkers. Additionally, Noll shares practical tips on how to be civil in an uncivil society. With De-Escalate, we can bring peace to all facets of life, cultivate healthier relationships, and participate in creating a more caring and compassionate future for us all. Features Summary Discover how to successfully and efficiently calm an angry person or diffuse a volatile situation in ninety seconds or less with this proven and accessible peacekeeping method by self-described "lawyer turned peacemaker" Douglas E... Author Douglas E. Noll Publisher Beyond Words Publishing Release date 20170911 Pages 256 ISBN 1-58270-655-7 ISBN 13 978-1-58270-655-9

Adult Children Of Emotionally Immature  Parents How To Heal From Distant, Rejecting, Or Self-Involved Parents TITLE                       :  Adult Children Of Emotionally Immature Parents: How To Heal From Distant, Rejecting, Or Self-Involved Parents FORMAT                   :   eBOOK  - PDF + ePUB + MOBI READERS               :     Windows & Android - Mobile/iPhone; Tablet; iPad;  e-Reader;  Kindle; Laptop; PC PUBLISHER             :   New Harbinger Publications LANGUAGE             :   English PAGES                     :   216 ISBN                         :  9781626251700 SUMMARY/REVIEW:   Discover the four types of difficult parents:  The emotional parent instills feelings of instability and anxiety The driven parent stays busy trying to perfect everything and everyone The passive parent avoids dealing with anything upsetting The rejecting parent is withdrawn, dismissive, and derogatory. If you grew up with an emotionally immature, unavailable, or selfish parent, you may have lingering feelings of anger, loneliness, betrayal, or abandonment. You may recall your childhood as a time when your emotional needs were not met, when your feelings were dismissed, or when you took on adult levels of responsibility in an effort to compensate for your parent’s behavior. These wounds can be healed, and you can move forward in your life. In this breakthrough book, by freeing yourself from your parents’ emotional immaturity, you can recover your true nature, control how you react to them, and avoid disappointment. Finally, you’ll learn how to create positive, new relationships so you can build a better life. * * eBook provided in PDF, ePUB and MOBI Formats on CD with free software below. eBooks can be read on the move - travelling as a passenger or waiting for an appointment - on any device/readers as listed above.  With the free Text-To-Speech software, the eBook can be listened to at leisure. *   *