INTERMEDIATE SUPPORT ENGINEER KN127 IN SOUTH AFRICA

Intermediate Support Engineer Woodmead R17000 – R25000 per month One vacancy exists for the position of Intermediate Support Engineer Area: Woodmead REMUNERATION Cost to company between R17 000 and R25 000. Dependent upon qualifications, experience and skill level. Medical aid (50% paid by company, 50% by employee). Reimbursement for company travel. Overtime pay in the form of commission. Company provided laptop. QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE REQUIRED At least a Matriculation certificate. International MCSE or MCSA (on Windows Server 2008) a requirement. Windows Server 2012 advantageous. A+, Server+, N+ or similar qualification an advantage. Excellent understanding of Windows Event logs and how to identify problems. Thorough knowledge of Backup Exec, Windows Backup, NTBackup and similar applications (configuration, use and troubleshooting). Experience with remote support applications and techniques (e.g. VPN, RDP and VNC). Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users. Experience with server maintenance and health checks on Windows Server. Experience with the configuration and admiration of Office 365. Experience with logging and following up calls with external suppliers and service providers. Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server). Working knowledge of server hardware systems such as RAID. Excellent knowledge of Microsoft desktop operating systems and desktop software. Good working knowledge of all Microsoft Office applications e.g. Word and Excel. Good knowledge of TCP/IP networking is required. Good knowledge of server software and systems. Experience with configuring ADSL routers and wireless access points. A minimum of three years desktop support experience. At least two years server support and maintenance experience. THE MAIN RESPONSIBILITIES OF THE JOB ARE: Install, configure and support all Microsoft desktop and server operating systems. Install, configure and support all Microsoft and other application software (desktop and server). General hardware installation and troubleshooting (desktop and server). General troubleshooting on all IT related equipment. Respond to and resolve support calls at customer sites. Respond to and resolve support calls via remote connection (desktop and server). Assist customers telephonically. Remote administration of servers and workstations. Compile desktop and server configuration documentation for client sites. Execute orders and follow up service and repairs with external suppliers. Identify possible risks or problems and escalate to senior engineer. Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers). Please send comprehensive cv and recent photo to recruitment at kontak.co.za and quote kn127 as subject when sending cv