GRADUATE/JUNIOR DEVELOPMENT SUPPORT AGENT IN SOUTH AFRICA

Graduate/Junior Development Support AgentRemuneration:negotiable Basic salary Benefits:Basic, Medical Aid, Home Internet, Daily Lunch, Quarterly Bonus IncentiveLocation:Cape Town, Bellville, TygervalleyJob level:StudentType:Permanent Are you fresh out of IT studies? Or working in a support environment interested in taking another step toward one day becoming a developer? We are looking for people with customer service experience and basic exposure to PHP and/or HTML to work closely with our International Support and Development Teams based in Cape Town, The Ukraine, and The USA. The company Sharpspring are experts in marketing automation software (next generation marketing tech). The opportunity Working hours will depend on which shift group you are selected to work in. (We are recruiting both for day and night shifts) Shift preferences should be stated in your application. You will work with our customers on technical related issues and with our development department in solving these queries. The responsibilities Responding to technical supportto our customers Providing support through phone, live chat and email Documenting cases and following-up on issues from inception through resolution Troubleshooting customer challenges and helping them with marketing tools Detecting and resolving problems with customers' HTML messages / with basic coding errors Interfacing with multiple departments and teams Build loyalty with customers who have had less than satisfactory interactions with customer support Maintain accurate records documenting retention efforts and facts pertinent to the cancellation requests The person Two+ years in software or hardware support role OR relevant education Excellent English proficiency, both written and spoken Strong HTML skills / understanding of basic PHP Must have the desire to work and grow in a fast-paced environment Strong verbal and written communication skills Must be extremely organised, detail-orientated and able to multitask Should possess strong analytical, technical and follow-up skills Ability to work with minimum supervision Must be a team player Interest and a passion for internet Basic understanding cloud based software Ability to multitask Excellent customer service skills Great troubleshooting skills