Service desk manager

My corporate client based in Parktown is currently looking for an IT Operations Manager (in a service desk environment) that will be accountable for the day- to –day running of IT operations, in the JHB office, as defined below. This includes the planning, leading, organizing and controlling of first and second line staff and support issues as well as vendor management for vendors directly affecting the Operations department. Qualifications and Experience: A relevant technical qualification and ITIL v3 Foundation certification IT Diploma or IT Degree advantageous A minimum of 2 – 4 years’ experience managing a technical team in a Service Desk environment Previous experience in performing performance appraisals with team Previous experience in selection of team members process Previous technical experience in desk side user support including hardware and software troubleshooting. Key Responsibilieties: Supervising the business units operational abilities, such as Service Desk, Escalation Support and Technical ability Managing the staff providing the services or IT Support including scheduling, coaching, performance management and career guidance and training as needed Conforming to the highest possible level of Client Service and to provide this within the opening and closing times and in line with policies and procedures Ensuring all calls logged especially open, pending and long outstanding calls are managed effectively using the call logging system. Attending to queries from smaller offices in terms of multifunction devices Manage SLA’s with vendors directly related to the IT Operations team and manage the vendor relationships with these vendors Manage Escalation team (2nd level support) which include the following: Application escalations, testing and problem management 2nd level Application support as well as other related tasks Responsible for day to day problem management, investigation as well as identifying possible trends caused from application related issues and finding the root cause and resolving this in accordance with ITIL Problem Management Guidance. Interpersonal Skills: Strong leadership, communication and people skills Personal effectiveness and a high level of self-management Ability to communicate confidently with all levels of staff Ability to use their own initiative and be pro active Excellent problem solving skills and a sense of urgency Please contact us to apply.

Minimum Qualifications required Matric /Grade 12 Computer literate: MS package Minimum 4 - 5 years  Warehouse Supervisory experience SAP System Knowledge

RESERVATIONS DESK MANAGER (Pilansberg) BEE: Experienced in administration and remote staff management. Drivers license and own transport. R – R

Purpose of the position: The Service Centre Manager will be responsible for the day-to-day service delivery run-efficiencies of ICT. This includes end-user training, application support, user access management as well as 1st and 2nd line user support and communication through the Contact Centre. Key performance areas will include, but are not limited to: Define and agree attainable service level agreements for service deliverables with business - during working hours as well as after-hours for all ICT user support requirements; Manage service levels relating to the provision of service deliverables by internal teams as well as by 3rd party service providers; Development of training material and facilitating training interventions; Provide support through a global Helpdesk software support infrastructure and focussed service teams; Establish and manage a global user access management system support infrastructure to maintain user profiles and access to systems and services on a global basis; Develop policies, standards and procedures to govern service delivery; Communicate and inform user base of ICT events, changes and incidents. The successful candidate must have the following experience/skills: A relevant tertiary qualification; A sound ICT background with at least 5 years relevant experience; Exposure to the management of service level agreements and 3rd party services; Strong people management skills; Strong administrative ability with a high attention to detail; Excellent written and oral communication skills. Please contact us to apply.

Must have an IT Certificate/Degree   SHIFT WORK 24/7 - Rotational Shifts   We are looking for a bright and dynamic individual to apply for the role of IT ServiceDesk Operator. This role is a perfect opportunity for a young bright individual with a passion for IT to get a foot into the corporate world.  You’ll need extensive computer experience and good customer service skills.   You’ll learn how to log, action, assign and update support queries to various teams.  You will need to have excellent attention to detail as you’ll be responsible for passing on answers to some very technical questions from various staffing levels.

Service Station Manager required for site in Durban CBD, Close to Umbilo. will be placed on a 3 month contract to assess competency. Existing service station experience is mandatory. Please attach detailed CV with your response. Salary R

IT company seeks -person with call Centre experience or work in call Centre before -inbound/outbound -knowledge and basics of computer parts -good communication skills -reliable and no objection to work overtime and weekends -outlook, excel and good typing skills

Service Manager required for Power Tools,Generator,Garden Machinery Business In Randburg. Must have experience in this type of industry and also have worked as a service manager (ie. control of repairs). Client communication,organisational skills and service skills essential. Must be computer literate. Salary around 10k with benefits. Email cv to: . Mention "Service Manager" in subject. 

Service Manager – Pinetown Top dealership in Pinetown is looking for a service manager. Must have 5 – 8 years’ service manager experience. Salary R basic plus plus incentives medical aid and pension and company car and fuel. Call: 031- or send cv to email fax

Seeking a Manager for our Service Station in Bizana. Minimum Qualification: Diploma in Management/Accounting/Sale (Matric to be supplemented by experience in the industry and competencies). Experience in similar role and industry. People Management Skills,  Communication Skills,  Computer Literacy,  Sales Management and  Customer Service Management. If interested, forward your CV, with supporting documents to Closing date: 13 October  

We are looking for experienced managers for 2 of our new clothing retail stores opening in the Baywest Mall in September . JOB DESCRIPTION: STORE MANAGER Responsibilities: Attract, create and maintain loyal customers on every opportunity Achieve excellence in retail operations effectiveness and efficiency Continuously raise the standard of store personnel, increasing sales effectiveness and the customer experience Maximize store revenue and operating results Understand the growth drivers of the business, performance of store, consumer and competitor trends to propose growth plans, budgets and forecasts Ensure the store is delivering the highest standard of customer service. Regularly audit store customer service standards and actively seek feedback from loyal customers Resolve customer complaints and issues in accordance with company policies whilst maintaining customer loyalty Ensure the store comply with the company’s visual merchandising policy Ensure the store is in compliance with the company’s policies and procedures Manage staff to an appropriate performance and development plan. Identify and appropriately manage issues of performance or misconduct Work to identify talents within store Identify store training and development needs and work with the training team to prioritize and fulfil these needs Maintain an open approach to communication and ensure staff receives all appropriate information provided by the company The Ideal Candidate COMPETENCIES Customers, Market, Business Generates customer delight (internal and external) Understands customer needs Exceeds customer expectations Brand market and business Understands the market and competitive positioning Promotes brand direction (brand and mission) Navigates effectively in brand Understands personal role and contribution in brand Excellent Results Sets high standards Demonstrates a strong commitment to brand’s success Defines challenging objectives Continuously seeks improvements Ensures own projects support brand’s strategy Makes realistic plans Sets clear priorities and deadlines Is accountable for results Takes responsibility for positive and negative result Measures results through KPIs Manages execution Gains the necessary support from others Delegates and empowers Team and Leadership Relationships and communication Speaks clearly and concisely, focuses on value-add comments Listens with an open mind Promotes free flow of information Cooperation and teamwork Builds effective teams Encourages different points of view Defines clear roles and responsibilities Inspires motivation Places team success above individual gain Influences without power Coaches and develop Talents Realistically assesses strengths and development areas in others Praises for positive contribution Gives specific and constructive feedback 2 years on job position managing a clothing boutique, managing staff, strong customer focus, sales, inventories and control store management

Are you currently employed as a Service Manager in the Witbank,Middleburg Springs or Pretoria East Area. Do you have 5 years experience running a Workshop doing 1000 hours per month preferably with strong LDV experience. Please send your CV plus last 6 months Salary Advice's to info@mcrecruit.co.za Salary: R65 000 Cost to Company Consultant Name: Mike Cotterell

We are an expanding group in the Cape Town area and are looking for people that want to join and grow with us!! Requirements for the chef/kitchen manager are below, for other positions please send your CV and a recent picture The requirements for the Manager/Sous Chef -General hands on service approach, -Pro active, The ability to predict the inevitable and think on ones feet. -              general daily admin -              working day and night shifts, 6 shifts per week (industry standard) -              friendy personality -              able to work under extreme high pressure, as most of our venues are above averagely busy -              A Great Knowledge of food, the ability to turn ideas into reality. -              Doing basic orders and rosters with the opportunity to do more -Punctuality and presentation are at an utmost high standard, we do not tolerate any negligence in the position offered. -We would prefer the candidate to live in the CBD area however if the right candidate lives elsewhere we will most definitely consider him/her.  Please send your CV and a recent Picture

Vacancy: FPA Manager Sarah Baartman West Fire Protection Association invite applicants for the role of Manager of the FPA in the Kouga, Kou-kamma and Dr Beyers Naudè municipal areas. The Association aims to contribute to the development of communities and land owners by reducing risks due to veldfires while promoting the useful role of veldfires and educate its members about better fire management. The position offered is a full-time appointment with 40 hours per week and a monthly salary between R12 000 and R18 000, depending on experience. Key Responsibilities: Establish an Integrated Fire Management Plan for the FPA Establish Fire Management Units and organize members to participate Marketing of FPA and recruiting of new members Qualifications: A relevant tertiary qualification with experience in areas of environmental management, nature conservation, agriculture, forestry, or fire service. Work Experience: - Experience in a management position. - Experience in integrated fire management. Applications: Qualifying candidates can send a request for information to: Email: sbwfpa@gmail.com Closing Date: 7 June 2021

Efficient, self-motivated, organised, individual who is hands-on, service focused and attends to all matters with a real sense of urgency.   KEY RESULT AREAS Opening and closing of the restaurant Overseeing of waitrons Running daily waitron meeting Allocating waitrons sections for their shift Responsible for daily cash-ups of waitrons Ensure smooth service – lunch & dinner Ensure correct ambience in restaurant- music, lighting and general noise level Guest liaison Training of Front of House staff- upselling, etiquette, steps of service, F&B knowledge Beverage stock take Month end procedures   Minimum 2 years’ experience. Ability to work shifts essential.