Permanent customer service positions

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.  This is a permanent position and shift work will be required.   Key responsibilities ·         Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact ·         Identify and understand customer needs in order to provide a consistently high quality service  ·         Effectively promote the client’s products and enhance customer experience and loyalty ·         Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service ·         Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner ·         Ensure action is taken to increase customer retention, loyalty and build a credible reputation ·         Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records ·         Understand and adhere to the company and department standards, policies and  procedures ·         Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed   Skills, experience and attributes •        2 years experience in the travel, tourism or customer service industry •        Grade 12 or equivalent •        12 months travel and tourism training or relevant training essential •        GDS training system, preferably Amadeus, Sabre & Galileo •          Knowledge of airline industry  with basic knowledge of fares and ticketing and intermediate knowledge of a GDS •         Excellent understanding or experience of delivering great customer service to a customer •        Above average computer literacy and excellent data capturing skills •        Confidence and ability to articulate in a clear and concise manner •        Excellent English verbal and written communication skills •        High degree of patience and assertiveness with excellent rapport-building skills •        Conflict resolution skills •        Easily builds trust and credibility with customers •        Remains focused in order to handle objections •        Target-driven in order to achieve or exceed KPI’s •        Customer focus and service orientation •        The ability to work well under pressure If you meet the above requirements, please attach an updated copy of your cv.

This is a permanent position and successful candidates will be required to work shifts. Key responsibilities: ·         To follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries, delivering customer value at first point of contact ·         To identify and understand customers’ needs in order to provide consistently high standards of quality customer service  ·         To effectively promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty ·         To provide accurate information on products and services to ensure consistency across the organisation and provide reliable and trustworthy customer service ·         To ensure action is taken to increase customer retention and loyalty and to build a credible reputation ·         To operate customer related information systems to the required standard, maintaining accurate and secure records.   Knowledge, skills, experience and attributes: ·         Excellent English communication skills (verbal and written) with a neutral accent ·         Call centre experience preferable ·         A minimum of two years of customer service experience demonstrating confidence and the ability to articulate in a clear and concise manner ·         Above average numeracy skills ·         Computer literacy in order to operate multiple customer related information systems ·         A healthy balance of patience and assertiveness ·         Conflict resolution skills and the ability to easily build trust and credibility with customers ·         The ability to remain focused in order to handle objections and the ability to work well under pressure  If you meet the above requirements, please attach an updated copy of your cv.

We are currently dealing with retail based clients. We seeking for well spoken customer service agents. The available positions is based within our sales and retail marketing department Requirements People oriented Well groomed with a proffesional image Excellent communication skills as well as people skills Confident personality Fluent in English Must reside in Cape Town Please send your cv attached or sms your name and contact details to Tazneem or Teezaar

IMMIGRATION CUSTOMER SERVICES ADMINISTRATOR   We are looking for a highly motivated individual to join our dynamic team of young professionals in our expanding Immigration Services department.      Your should have: ·         Excellent written and verbal communication skills ·         Strong organisational skills ·         A critical evaluation of your own performances ·         An ability to work under pressure ·         Be able to meet stringent deadlines ·         Able to work in a team environment   We offer in-house training for the technical aspects of the administrative position.  A professional, friendly and dutiful attitude toward customer service is critical for your successful.   Minimum requirements: -          Minimum 3 year office administration experience -          Minimum 2 year client communication experience -          Strong Administrative and Analytical Skills -          Must have an excellent command of the English language and be comfortable communicating telephonically with our corporate clients -          Computer literate Permanent contract offered.  Salary starting at R.  Negotiable according to experience.   Please submit your CV to .  REF: SENPRI001

We are looking to employ confident, ardent, conscientious individuals. We provide training in all aspects of Sales/Customer Service and Management. Contact us on /0 or forward your CV if you meet the requirements: Grade 12, SA ID, Well Groomed and Exceptional Learning and Teaching Capabilities! No Experience Necessary!! Full training provided Do you have Matric and are you a SA citizen?? Looking for an opportunity to move up the career ladder??? 8 Sales Reps Needed to join our fast expanding Sales & Marketing Company. To apply forward your CV now

Hey! We are currently seeking Events Based customer service reps! The position requires you to fully know our services inside and out (training provided) to be able to help customers make educated decisions about their packages. (Insurance) We do face-to-face visits to our clients in Retail environments around Cape Town. It makes for a much more nteresting day then just answering the phone all day! Your own transport is not necessary. This position is full-time and available immediately. In-Training Representatives:   This is the position we are hiring for.  Full CSR Rep positions only available after training modules complete. Renumeration discussed during interview. -85% Customer Service 15% Sales (upgrading packages etc) -Excellent English is mandatory  -Must have some Customer interaction experience. (Retail, promotions, Customer Service, Sales etc) - New Representatives will shadow experienced Representatives for at least a week or in some cases.

Dynamic call centre [customer service] agent needed for growing company. 5 Positions available. Flexi-hours. Salary R10 000 Email detailed CV to:effectivecareersolution@gmail.com

My client, a five-star establishment based in Stellenbosch is seeking to employ a friendly. Front-line Assistant Front Office Manager who is willing to work shift work (including weekends). with previous experience in a similar environment. The ideal candidate will also have experience in operating OPERA Responsibilities: To stand in for the Front Office Manager in her absence To ensure that all Receptionists are following standard operating procedures in order to work effectively as a team providing the best possible service to our guests To guide and lead Receptionist to work in accordance with standard operating procedures To take leadership in the training and orientation of new Receptionists that joins the team or those Receptionists requiring training. (Inc conjunction with Front Office Manager) To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Check-in and check-out of arrival guests/groups To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service To deal with guest requests to ensure a comfortable and pleasant stay To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible To be responsible for accurate and efficient accounts and guest billing processes To assist in keeping the Hotel Reception area clean and tidy at all times To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area To administer all routes of reservations to ensure that room bookings are made and recorded accurately To ensure that all reservations and cancellations are processed efficiently To keep up to date with room prices and special offers to provide accurate information to guests To assist with concierge related duties such as arranging transfers, excursions etc. for guests To report any maintenance, breakage or cleanliness problems to the relevant Manager To administer the general petty cash system and float in an accurate manner To undertake all training as required (e.g., first aid, health and safety, customer service) To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire To undertake any other ad-hoc duties relevant to the post, as and when required Requirements: Previous Shift Leader / Assistant Front Office Manager experience Previous customer service experience Previous experience in hospitality Experience in OPERA Previous experience in Health & Safety, First Aid etc A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant... Job Reference #: SW002351/JM

Waiters and Bartenders needed to Start Immediately in Sandton, Hotel. We Need 12 Waiters and 7 Bartenders, with or Without Experience. We Offer Permanent and Part-Time Contracts, in Waitering and Bartending. To Qualify for this Job Opportunity; You must be able to work Day Shifts, Night Shifts, and sometimes Double Shifts. You must reside around Sandton, Alexandra, or Johannesburg. You must have Good Customer Service Skills You must be aged between 18 and 35 To Apply, Call us Now on: (

My client is an established national retailer, seeking to employ a Junior Administrator in Paarl. The successful candidate must have Matric and a valid drivers license. Knowledge and experience: Grade 12 essential Using computer programs and software (SAGE) Admin related functions e.g. cashing up, filing, receiving cash i.e debit cards Basic knowledge of business operation processes Knowledge and understanding of payment types and products Own transport and driver’s license is essential Responsibilities: Process payments and issue receipts in a professional and friendly manner Prepare and collate credit notes Answering of telephones in a professional, friendly manner and redirecting the calls Processing of GRC’s / GRS Processing of IBT’s Processing of insurance cover information Obtaining authorization of GRC / Audit Train and IBT movement reports before filing Ensure all invoices and credit notes are in order and files Ensure fling is up to date Preparation of EFT paperwork for authorization Uploading of Discovery Insure checks Action POD / Invoices / Order requests ad per DR’s department recons Updating of demo / display recon Reconciliation of Beame units issues and received Compiling of reports i.e unders & overs; receipts; outstandings etc Respond to debtors and creditor queries Assist in the ordering of staff clothing for the store Responsible to keep the admin office and filing area tidy General housekeeping (coffee area, customer waiting area and overseeing facilities cleaning schedule – ensure cleaning is done as per schedule done by manager) General administration duties and ad-hoc projects Skills / Requirements: Excellent telephone skills Excellent listening skills Good writing skills Deadline orientated Excellent customer service / orientation High attention to detail High level of accuracy Positive approach to work / relationships Must be willing to work every 2nd Saturday 08:00 to 13:00 Must be willing to stand in for Admin staff when on leave Will be required to work in Stellenbosch once a week (Wednesdays)

My client provides engineering services to one of the world's largest international oil and gas companies. They are currently seeking to employ a Master Electrician / Instrumentation Technician to be based at their plant in the northern Mariane Islands on a year contract. Housing and flights will be provided by the company. Duties and Responsibilities This dual Electrical / Instrument Technician is an integral role responsible for maintaining assets to ensure safe, sustainable and reliable performance in line with best practice. Will be utilizing fault finding and inspection skills on preventative and break down maintenance with fixed plant equipment. General electrical service, maintenance, and installations Performing maintenance, troubleshooting, repairs, inspection, and testing of client systems. Communicating with customers upon arrival and before leaving work sites. Meeting with customers to review assignments and analyze problems Involvement in challenging projects Read and interpret an electrical drawings Quoting small works and site management Must have valid Electrical license Conversant with current variation supplies. Ability to switch current supplies to different outputs in both Single & 3 Phase I.e. US 110v 60Hz to 220v 50Hz or vice versa. Ability to review bid documents pertaining to Electrical work. Passion to learn Strong commitment to customer service Self-starter who is willing to work autonomously Exception communication skills Great time management

My client, a leading company in third party food safety certification audits in the South African Food and Agricultural Sector wishes to expand their Social and Ethical Compliance Team by offering a position for a Social and Ethical Administrator to assist the team with administrative duties Job Description (not limited to): Attending to email/telephonic inquiries Sending out and processing of application forms Compiling and sending out of quotations Confirmations of audits with clients Managing auditor diaries Booking auditor travel Monthly and weekly reports Follow-up of client corrective actions Follow-up visits to clients Tracking auditor KPI’s Attending meetings and training Minimum requirements: A valid drivers’ license Be able to work independently Must be confident to attend meetings with or on behalf of Social and Ethical Supervisor Be creative and innovative Reporting skills Good with numbers Excellent customer service Job Reference #: SW002082/JM

My client, in the Information Technology solutions provider based in Stellenbosch is seeking to employ a Senior Technical Specialist. The ideal candidate will have 3 - 4 years experience and the necessary A+, N+ and MCITP / MCTS / MCSA qualifications. The purpose of this role is to provide a single point of contact for end users to receive support, and maintenance within the organizations computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all computer hardware and equipment to ensure optimal workstation performance.The Senior Technical Specialist will also troubleshoot problematic areas using either one of the following ways; onsite visit, via telephone, email or remote support.Main duties / Key Accountabilities: Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment and software. The position responsibility requires independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. To Progress/close incidents to satisfactory conclusion on the incident system. Works with vendor support contacts to resolve technical problems. Ensure Desktop computers interconnect seamlessly with diverse systems. Work with procurement staff to purchase hardware and software. Assesses functional needs to determine specifications for purchases. To provide a mentor and training role to co-workers. Other Duties as required. Requirements: 3-4 years’ experience with Windows 10, Windows 7/8 and MS Office 2003-2016. Experience supporting MacOS Configuring Microsoft Office applications/Basic troubleshooting in Word, Excel, and Outlook etc. Microsoft Office 365 experience with Outlook, OneDrive, Skype for business and SharePoint. Experience troubleshooting hardware issues and replacing hardware on both desktops and laptop computers. Experience installing/uninstalling software, patches, updates on Desktops and Laptops. Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems. Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points. Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc. Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing. Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting. Knowledge regarding, routers (logging into a router. basic configuration) Knowledge of anti-virus and virus removal. Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software. Basic Server knowledge: sharing, security, basic Active Directory knowledge creating domain accounts and understanding of Active Directory. Customer Service experience. Education and Training: Grade 1...

Our client in the automotive sector seeks to employ a Production Supervisor to be based at their plant in Uitenhage. Duties: Production Planning Co-coordinating all activities of the department including shifts Ordering and ensuring raw materials conform to process requirements Ensure machines are utilized efficiently in order to meet set targets Check quality and record and report deviations (ISO TS 16949) Ensure all health, safety and environmental standards are maintained Plan machine maintenance downtime in consultation with Maintenance Conduct training and appraising of employees Ensure all departmental budgets are met Control material utilization and minimize waste Provide good customer service and communication Promote good employee relations Complete daily reports accurately and on time Deal with daily industrial relation problems Ensure all manufacturing systems are maintained Ensure the factory is opened and closed daily Carry out monthly stock takes Apply & enforce principles Requirements: National Diploma or other relevant qualification Minimum 3 years’ experience in manufacturing environment Good technical product and process knowledge Strong communication skills in the English language Ability to plan, organize and control Ability to motivate a workforce Ability to work as a team player Ability to work with minimal supervision Self-disciplined Good communicator Honest, punctual and reliable Job Reference #: PE004317/CT

My client, an international agricultural concern spesialising in the propagation of fruit and based in the Winelands / Boland is in the process of setting up a nursery. This is excellent opportunity for graduates (Agronomists, Horticulturists, Crop Scientists, Farm Managers) with 1 â?? 2 years + industry experience to join this dynamic company and further your career. There will be various positions becoming available in the next 12 months. Some of the positions available at the moment are: Agricultural Technicians Sales / Customer Support Representatives Propagation Team Leader Propagation Manager Commercial Manager Requirements: Matric plus post matric degree, diploma or certificate in the agricultural sector Working experience in the agricultural field Own transport and valid drivers licence Preference will be given to candidates living in the Boland Only SA citizens will be considered Job Reference #: SW001892/JM