Centre management administrative operational procedures

Purpose of the position: The Service Centre Manager will be responsible for the day-to-day service delivery run-efficiencies of ICT. This includes end-user training, application support, user access management as well as 1st and 2nd line user support and communication through the Contact Centre. Key performance areas will include, but are not limited to: Define and agree attainable service level agreements for service deliverables with business - during working hours as well as after-hours for all ICT user support requirements; Manage service levels relating to the provision of service deliverables by internal teams as well as by 3rd party service providers; Development of training material and facilitating training interventions; Provide support through a global Helpdesk software support infrastructure and focussed service teams; Establish and manage a global user access management system support infrastructure to maintain user profiles and access to systems and services on a global basis; Develop policies, standards and procedures to govern service delivery; Communicate and inform user base of ICT events, changes and incidents. The successful candidate must have the following experience/skills: A relevant tertiary qualification; A sound ICT background with at least 5 years relevant experience; Exposure to the management of service level agreements and 3rd party services; Strong people management skills; Strong administrative ability with a high attention to detail; Excellent written and oral communication skills. Please contact us to apply.

Job Requirements Optimises work through the application of learning experiences Ensures operational excellence through the delivery of work processes according to defined quality standards Drives efficiencies through the optimal use of automated processes and systems Adheres to compliance and internal motor governance processes Delivers on service targets to increase business production Delivers customer service through adherence to quality service standards Contributes to cost efficiencies Engages in activities for own development Contributes to teamwork Additional Details Minimum Qualification - BCom degree in Business Management or Marketing Preferred Qualification - Honours degree in Business Management or Marketing Experience - Six to twelve months experience in a contact centre environment An understanding of motor processes and procedures Sales experience is advantageous

Sales Admin Cashier required for a manufacturing company based in East London.General Purpose: Ensure all administrative and cashier duties are performed in accordance with company Centre Management Administrative and Operational Procedures. The incumbent may from time to time be instructed to fulfil the responsibility of a Sales persons function as a stand-in arrangement.Responsibilities:Carries out general admin dutiesTaking of Cash/Credit Card/Cheques (establishes if customer has an account and obtains authorisation number from H.O. including the collection of monies outstanding. Clears cheques – R1000 credit cards – R200 through banks.Issue official receipts.Assists Manager in the handling of complaints/queries (i.e. Customer and H.O.).Housekeeping, including displays and advertisement boards.Carries out general admin duties.Requirements:Matric.Basic understanding of sales.Daily banking.Cash balancing.Computer literate.Cash management and procedures.

VEHICLE HIRE OPERATIONS ASSISTANT/EAST LONDON – Only applicants with experience in Vehicle/Truck Hire operations will be considered for this position, please only submit your CV if you have experience in the Industry. The successful Candidate will organize, coordinate and control operations, office administration, debtors and creditors and will be responsible for developing intra-office communication protocols, streamlining operations and administrative procedures. Requirements: Must have Grade 12 Must have experience in Vehicle Hire Highly proficient in Microsoft Office programmes (Word, Excel, PowerPoint) Behavioural Competency An energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of vehicle hire operational, administrative and Management support related tasks Able to work independently with little or no supervision. Organized, flexible and enjoy the administrative and operational challenges of supporting an office of diverse people Duties include: OPERATIONS Organize and control Truck, LCV and Car hire operations and procedures Liaising with all staff and managing all staff Liaise with fleet controller to make sure services and cof’s are up to date. Liaise with clients to bring or swap vehicles that need cof or service. Perform review and analysis of special projects and keep the management properly informed Assist with preparing annual budget Evaluate and manage staff performance, Organize orientation and training of new staff members Attend to customer inquiries and complaints Quoting clients on rentals. Ensure that tyres are efficiently managed and controlled ADMINISTRATION Provide Debtors and Creditors support where necessary. Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply order numbers. Review and approve quotes. Updating rates upon annual increase. Design and implement filing systems, ensure filing systems are maintained and current, i Keep profit and loss and all other spreadsheets up to date Ensure that vehicle licensing is kept up to date. Making sure that staff carry out deposit policy and keeping track of credit card deposits. Salary: R15000 – R18000 (depending on experience), Company vehicle, Fuel and Cellphone allowance, Retirement Fund and Medical Aid contribution Application Process: Online applications will receive preference, ensure you upload a recent head and shoulder photo, alternatively e-mail CV, recent head & shoulder photo to solutions@work... Additional Info: 2 to 5 years Salary: RR15000 to R18000 Job Reference #: 1513924549

Our client is currently seeking to recruit a Network Support Engineer. KEY PERFORMANCE AREAS General Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage etc. in accordance with standards and projects or operational requirements Install and configure systems across Windows, Linux and all associated configuration with external systems Install and provide configuration management for and troubleshoot local and wide area networks Manage Client network hardware and equipment as required; including routers, switches, servers, storage switches and workstations and their associated operating systems and/or software Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Review, recommend and implement security requirements for all systems on the network, conduct research and maintain a broad knowledge of current and emerging state-of-the-art computer / network systems technologies, architectures, services, protocols and standards Contribute to and maintain system standards documentation Support for the storage area network Support of network management procedures and processes Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as and when necessary Upgrade and configure system software that support applications or per project/operational needs Perform periodic performance reporting to support capacity planning Perform ongoing performance tuning, hardware upgrades, and resource optimisation as required. Configure CPU, memory, and disk partitions as required Maintain data centre environmental and monitoring equipment Participate in appropriate change planning meetings and prepare necessary documentation for appropriate change authorisations Research and recommend, and where possible automate approaches for system administration tasks COMPETENCIES Qualifications Matric IT related certification CCNA certification Specific Skills (Technical): Minimum 4-years Networks (Maintenance & Implementation) experience Sound knowledge of network architecture and protocols (TCP/IP, SSH, SCP, Ethernet) Storage Network experience System Security within the Banking Arena The successful applicant must: Have good verbal and written communication skills Be self-driven and have high energy levels Be organized and assertive Be a logical thinker Be able to work in a team environment by collaborating with others and sharing tools, skills and knowledge Be able to work autonomously and as a Team lead on projects when required Have own reliable car Be able to work standby and after hours when required Send a detailed copy of your CV to bonita(at)recru-it(dot)co(dot)za Should you not be contacted within 7 days, please consider your application as unsuccessful.

RISK OFFICER (CLOTHING RETAIL) / PORT ELIZABETH. Candidate will be based in Port Elizabeth however extensive travel will be required. This position is available ASAP The purpose of this role is to proactively assist the National Risk Manager to manage risk within the company by identifying, evaluating, monitoring, investigating and aiding the National Risk Manager to improve controls within the business to mitigate and eliminate any potential risk within the business Requirements: Matric/Grade 12 Safety Management Diploma / SAMTRAC Certificate (advantageous) Minimum 3-5 years’ experience in a Risk OR Compliance related role (Retail experience would be an advantage) Highly proficient in Microsoft Excel, Word, PowerPoint & Outlook Valid Driver’s License and own vehicle Ability to travel extensively   Competencies Ability to work independently but also manage a team Methodical/Practical Analytical thinking Big picture orientated Assertive & Decisive Attention to detail Strong character Honest/Reliable Solid numerical and analytical skills Ability to implement new initiatives and control measures within the business Key Accountabilities Internal audit: Conduct Monthly & Quarterly risk assessments on all departments standard operating & administrative. Processes and procedures in stores. After audits performed, draft a risk report of the company with recommendations based on findings. Monitor controls for stock management, IBT’S, sending and receiving stock, overseeing the resolution of issues between stores and the distribution centre and investigate any variances. Management of problematic/high risk stores in allocated areas with internal audits and provide weekly feedback, report on risks and implementation of preventative measures. Review of processes and procedures on ground level and ensure any loopholes that arise or are identified are eliminated. Drive implementation of new policies or procedures within allocated regions. Collate & submit monthly risk reports for allocated region. Loss prevention: Attend annual regional stocktakes Ensure that stocktake procedures are adhered to during the count by staff & third party. Investigate High value stock loss identified after stock take was conducted. Ensure that stocktake documentation has been submitted & signed off at the Centre. Monitor the stock count controls (Departmental Counts) across allocated region. Manage and ensure that the Alarm, EAS & CCTV systems are maintained and functional. Combine a monthly Crime report for alloca... Additional Info: 3 to 10 years Salary: RNegotiable Job Reference #: 1488428409

DC FACILITIES MANAGER - SA LEADING FMCG RETAIL COMPANY BRACKENFELL, CAPE TOWN | EXCELLENT PACKAGE ON OFFER | TO START ASAP Reporting to the Western Cape DC Manager. Job Purpose: To manage the facilities of the DC and to ensure compliance to OSH Act Job Requirements: Grade 12 or equivalent 2- 3 years exposure and implementation related experience in OHS Act 5 years’ experience in facility management 2 Years of supervisory experience in building construction and maintenance work Essential Working knowledge of building maintenance Preventative maintenance programs Mechanical equipment, air conditioning, fire systems, emergency power OSH Act Previous DC Facilities Management is essential Working knowledge of building maintenance; preventative maintenance programs, mechanical equipment, air conditioning, fire systems, emergency power, OSH Act Computer literacy Three years of supervisory experience in building construction and maintenance work including one year in facility management Deciding and initiating action Adhering to principles and values Relating and networking Presenting and communicating information Writing and reporting Analysing Planning and organising Delivering results and meeting customer expectations Coping with pressures and setbacks Leading and supervising Job Objectives: Maintenance of buildings / physical plant operations (e.g. heating and cooling systems; doors & locks; battery bays, compressor & conveyer mechanical systems; sprinkler and fire extinguishing equipment). Maintenance of electrical facilities (e.g. electrical building systems; cold storage facilities, surveillance system; distribution infrastructure; energy management analysis control systems, UPS systems and back-up generators; electrical network) Repairs and preventative maintenance Building cleaning (Janitorial, Custodial, Event set-up, Insect control, Moving, Refuse management and recycling, Grounds upkeep, Car parking services) Overall quality control of interior finishes (ad hoc) (professional appearance of offices; training centre and warehouse) Manage service level agreements of outsourced service providers to DC facilities Service delivery of outside consultants with regard to DC facilities (e.g. architects and engineers) Health and Safety of facilities and equipment and coordination of training Operational work planning, priority setting and scheduling Operational performance monitoring People and enabling capacity management / resourcing process improvement, process policies, procedures and performance standards Resolve escalated operational issues Budget Capital Expenditure / CAPEX APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to Call: for more information. *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV. If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful. With Us, It’s All About You!

Immediate opening for experienced hands-on  Senior Food and Beverage Manager with Hotel School Qualification and a minimum of 5 years management, experience in a full service Food & Beverage both FOH and BOH. Job specification and minimum requirements. Minimum of 5 years in a management capacity with experience in a full service of Food & Beverage. A high level of leadership skills Computer Literacy is essential (Word and Excel - Innkeeper and Restaurateur advantageous) Must be GUEST service driven Excellent communication skills, both verbal and written Ability to work accurately under pressure Well groomed, presentable and professional manner Excellent planning and organisational skills Time management skills are essential Valid Code 8 Drivers Licence. The successful candidate will be responsible for the following: Maintain an efficient F&B operation with; Quality of food Beverage Service Revenue Manage the daily operation ensuring that the required F&B procedures, operational and administrative systems and controls are in place. Conferencing & catering venues Restaurant Bars Outside catering Accurate compilation of all required F&B reports, ensuring that it is timeously distributed to the relevant personnel. Controlling costs and achieving set margins Food Cost Beverage Cost Operating Equipment Regular operating stock and operating equipment stocks are conducted and variance reports reconciled. STAFF Costs STAFFING levels and rostering are maintained to meet operational requirements and within budgeted parameters. Facilitate the development of STAFF through the Workplace skills plan. Ensuring GUEST comment results meet and exceed set targets Maintain the training plan On-going training is conducted to ensure competency and to address identified training needs. Adherence to labour laws, application of discipline, grievance handling and employee communications. This is a hands - on position   

Salary:                   Market Related    Location:              Cape Town CBD Shifts:                   Required   About the role: My client is based in the CBD and eager to add a new member with previous Technical Call Centre experience to their Technical Support Department. The successful candidate must be willing to work operational shifts.   Duties Include: ·         Call Management (Escalation/notification) ·         Apply technical knowledge of the LPMs when resolving queries efficiently ·         Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously ·         Adherence to all policies and procedures ·         Apply knowledge of CEMS effectively ·         Good customer service by understanding customer expectations and dealing with their concerns timeously ·         Ensuring that all administrative functions are completed accurately and timeously   Requirements: ·         Grade 12 ·         English, Afrikaans with a third language would be advantageous ·         Technical troubleshooting experience   What to include: 1.       Detailed cv (Please include month and year employed) 2.       Reason for leaving last employ 3.       Current salary 4.       Required salary 5.       Motivational letter 6.       Please indicate race for BEE purposes   Email your detailed CV to: ·         Email your cv to ·         Please note only Candidates that meet the required minimum will be considered coupled with information requested above. ·         We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 14 days from the date of your submission, please consider your application unsuccessful. ·         For more vacancies visit our Page on Facebook: O’Dwyer Personnel ·         Alternatively follow us on Twitter: OdwyerPersonnel      

Introduction... Serco is a values-led company with a culture and ethos that is at the heart of everything we do.  We give our people real responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public. We currently have an exciting opportunity for a Team Manager to support and manage the Operations team. Your overall responsibility would be to lead, develop and inspire your team to efficiently achieve campaign objectives for our client and exceptional service for our customers. This role is essential to the overall success of the business unit and is required to ensure that campaign performance is closely managed and quality standards are adhered to at all times. This position is based in Cape Town and will report directly into the Operations Manager Job Specification People and Performance Management Build and maintain a high performing contact centre team Coach a team to ensure quality of delivery Ensure that all business policies and procedures are observed and communicated Maintain a robust system of internal controls Actively pursue Quality and Compliance Assurance initiatives Customer Satisfaction & Continuous Improvement Support a culture of continuous improvement Analyse data from call listening, quality checking and coaching Pro-actively participate in training needs analysis Initiate, lead and participate in end-to-end process improvement efforts Decision Making & Planning Ensure awareness of operational planning objectives Minimum Requirements Matric or equivalent, with relevant management experience Minimum 3-5 yrs working experience with demonstrated knowledge of call centre industry and operations management; ideally within outsourcing operations. Supervisory skills (including contact centre tools, processes and systems knowledge)  Evidence of producing or interpreting business insight and presenting recommendations to enable change through tactical and strategic initiatives. Excellent verbal and written communication Behavioural Competencies Strong leadership skills with ability to inspire a team and motivate groups of people Performance Management Skills (coaching, conducting an appraisal and conflict resolution) Strong interpersonal skills with the ability to influence internal and external stakeholders Ability to build a customer/client driven environment and ability to manage relationships across a diverse, international stakeholder network Committed to the delivery of a high level of customer service and evidence of understanding the key priorities of both client and own business and how to balance these Committed, enthusiastic, positive, resourceful and resilient. Flexible and willing and able to adjust to multiple demands and shifting priorities.   

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

The purpose of this position is to implement, test and maintain retail systems software, networks, hardware and peripheral equipment in all retail stores serviced by the Western Cape Distribution Centre and to ensure that users are sufficiently knowledgeable of system processes so as to optimize store performance. Responsibilities: Set up, configure and install hardware, peripheral equipment, operating system, networks and retail systems software in Retail stores. Support the Retail Store networks, equipment and software systems. Resolve hardware, software and business processing problems and queries reported through the Help Desk. Carryout software testing on new software releases. Provide Training to Store Owners and Staff members, preparing User Training Manuals where necessary. Effective communication with Store Owners, staff and other stakeholders in order to provide excellent service, support and mentorship. Provide comprehensive statistics of hardware and software implemented, in order to ensure that IT standards are upheld and maintained. Compile Best Operating Procedures. Qualifications: A Matric Certificate An IT Diploma would be advantageous Windows Server Experience 2 -3 Years’ experience in similar environment Experience with Retail Software Applications would be advantageous PC knowledge – Hardware and Software Sound interpersonal skills Good organizational skills Business Analysis Able to work with minimal supervision / overtime Valid Code 08 driver’s license essential Be prepared to travel extensively Valid Passport essential Knowledge and experience using the SIGMA application. Solid understanding of retail store administrative procedures and controls Accounting knowledge advantageous Be able to do standby after hours / weekends and public holidays Retail Management / Supervisory Experience Only candidates that qualify will be contacted. Contact Tanya on

Our client based in Cape Town is looking for a suitable candidate who has technical call centre experience. Responsibilities include: °        Call management (escalation/notification). °        Apply technical knowledge of the LPMs when resolving queries efficiently. °        Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously. °        Adherence to all policies and procedures. °        Apply knowledge to CEMS effectively °        Good customer service by understanding customer expectations and dealing with their concerns timeously. °        Ensuring that all administrative functions are completed accurately and timeously.   Specific qualifications, experience and skills required: ·        Grade 12 ·        English, Afrikaans with third language ·        Technical troubleshooting experience ·        Candidates must have the ability to: Ø  To focus on results through customer focus, managing work, planning and organising and organising Ø  To express potential through adaptability, initiating action, work standards, innovation and stress tolerance. Ø  To achieve goals by contributing to team success and follow up.     Candidates should have good customer service skills, pc understanding, English and Afrikaans preferred with a third language, doing technical troubleshooting with site owner slot machines. Please note that the role requires you to work shifts.   If interested please send cv to