MOBILE DATA SUPPORT AGENT IN SOUTH AFRICA

Position Name: Data Support Agent Purpose of the Intern: To provide world-class front desk technical and data support to all walk in customers at stores. Main Responsibilities Provide first line troubleshooting support to all walkin customers • Booking-in of customer devices on the repair management system • Provide Installation, configuration, data backup, firmware upgrades and set up support to all customers with a supplied device · Frontline support to in-store customers at the walk-in in centre using the company’s products and services. · Install and support 3G/4G/ wireless routers · Install and support ADSL routers · Logging incidents/service requests and follow up · Laptop support / Microsoft Office 365 installations · Install software on mobile devices such as Android, Blackberry, Iphone · Mobile Applications support (Back up & Restore data) • Provide technical advice and information to customers · You will be required to stand-in on shifts when necessary, or when agents take leave etc. As a stand-in agent you must travel to other stores in Cape Town to cover shifts etc. · To work a minimum to 15 days in a month with a 3month probation period, possibilities to become permanent is huge depending on your performance. Minimum Qualifications & Experience • Matric • Preferably and A+ / N+ qualification or equivalent • Cellular industry experience prefably • Minimum 1 year`s customer service support in a customer facing environment • Excellent knowledge of Cellphones, Laptops, internet technologies • Understanding of Mobile Data and its components, including GSM/GPRS/3G/HSDPA • Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc.) • Knowledge and ability to provide support on all operating systems • Excellent diagnostic skills and problem resolution Additional information: Shift work is required atleast until 9pm. Please email your cv to Meghan@debut.co.za