INTERMEDIATE SUPPORT ENGINEER IN SOUTH AFRICA

Cost to company between R17 000 and R25 000. Dependent upon qualifications, experience and skill level Medical aid (50% paid by company, 50% by employee) Reimbursement for company travel Overtime pay in the form of commission. Company provided laptop. QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE REQUIRED · At least a Matriculation certificate · International MCSE or MCSA (on Windows Server 2008) a requirement · Windows Server 2012 advantageous. · A+, Server+, N+ or similar qualification an advantage · Excellent understanding of Windows Event logs and how to identify problems · Thorough knowledge of Backup Exec, Windows Backup, NTBackup and similar applications (configuration, use and troubleshooting) · Experience with remote support applications and techniques (e.g VPN, RDP and VNC) · Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users. · Experience with server maintenance and health checks on Windows Server · Experience with the configuration and admiration of Office 365 · Experience with logging and following up calls with external suppliers and service providers · Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server) · Working knowledge of server hardware systems such as RAID · Excellent knowledge of Microsoft desktop operating systems and desktop software · Good working knowledge of all Microsoft Office applications e.g. Word and Excel. · Good knowledge of TCP/IP networking is required. · Good knowledge of server software and systems. · Experience with configuring ADSL routers and wireless access points · A minimum of three years desktop support experience · At least two years server support and maintenance experience THE MAIN RESPONSIBILITIES OF THE JOB ARE: · Install, configure and support all Microsoft desktop and server operating systems. · Install, configure and support all Microsoft and other application software (desktop and server). · General hardware installation and troubleshooting (desktop and server) · General troubleshooting on all IT related equipment · Respond to and resolve support calls at customer sites. · Respond to and resolve support calls via remote connection (desktop and server). · Assist customers telephonic · Remote administration of servers and workstations · Compile desktop and server configuration documentation for client sites. · Execute orders and follow up service and repairs with external suppliers. · Identify possible risks or problems and escalate to senior engineer. · Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers). To Apply: All CVS must be in MS Word Format. Send your CV to itjobs @emporium.co.za Use INTERMEDIATE SUPPORT ENGINEER in the subject line when you apply for this position.