HUMAN RESOURCES MANAGER IN SOUTH AFRICA

Salary: Market related Location: Cape Town About the company: Our client, an International BPO that adds value to their clients by delivering contact centre solutions to transform business performance, is offering an exciting opportunity for a Human Resources Manager, who will be responsible for overseeing the day to day operation of the HR Team while providing a range of advisory services to the company across multiple sites. Duties: • Managing the Administration Team, Resourcing Administration & Delivery Team • Providing support to Line Managers • Provide support and advice on case management, case law and best practice from dismissal stage up to and including CCMA • Supporting projects as appropriate i.e. redundancy, Sec 197, site moves • Responsible for the day to day management of the HR Team • Managing resources and co-ordinating work within a clear governance framework • Managing performance through objective setting, KPIs and 1:1’s • Proactively develop the team to meet planned business needs • Proactively develop the resource within the team to work cross functionally to deliver a consistently high level of service to the business • Maintain SLAs and KPIs, monitoring service levels, quality standards and customer satisfaction against defined targets • Maintain a list of Standard Operating Procedures (SOPs) and Process Maps for all key processes • Enable a culture of continuous improvement around operational efficiencies and effectiveness, increased service delivery and customer satisfaction • Responsible for the day to day management and resolution of escalations, non-compliance, complaints and critical issues • Produce relevant and meaningful management information and insight for internal customers, including the Head of HR and other key business stakeholders, around the type and frequency of services interactions, trends, gaps and Case Management Dashboard Requirements: • Matric (Essential) • 3 year HR related Degree (Essential) • Post-graduate Degree in Human Sciences (Essential) • Familiarity with people development processes and functions (Essential) • Understanding of Employee Relations and Labour Legislation (Essential) • 3-5 years HR Generalist experience, preferably in a BPO environment • 2-3 years Managing an HR team or function within a BPO environment • Demonstrable experience of resource planning to ensure maximum operating efficiency HR team • Ability to influence, motivate and engage through clear and articulate communication • Demonstrable evidence and experience of stakeholder management at all levels • Experience of analytical management, producing metrics and using data analysis to provide insights to Management Email your detailed CV to: • To submit your CV visit: www.odwyerpersonnel.co.za or send your cv to mikhaila@odwyerpersonnel.co.za • We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 30 days from the date of your submission, please consider your application unsuccessful. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel