DEALERSHIP VEHICLE TECHNICIAN PETROL IN SOUTH AFRICA

Premium Brand Dealership is looking for a qualified Service Technician. In this important role, you will be responsible for: Attaining servicing times Indicating possible future vehicle faults and servicing requirements Noting and reporting on all components, material and consumables Interpreting and implementing technical skill Testing of vehicles Seeking technician support and advice in any difficulty experienced in carrying out of requested repairs Communicating on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised Achievement of labour sales targets, workshop efficiency targets and daily volume targets Customer Service is hugely important in this Dealership and you will be required to: Analyze accurately customers’ needs and action accordingly Maintain a fix right first time policy by ensuring quality workmanship Ensure vehicles are thoroughly examined and report in writing on general condition with emphasis on customers safety Establish authorization for extra work Ensure all work carried out to Company safety standards Ensure maximum use of servicing knowledge and skill to achieve effective and safe service Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised Protect customers vehicles with covers and dust sheets and safeguard their contents Improve and maintain customer service index percentages to agreed standards Monitor come backs – feedback from quality controller/foreman and customer satisfaction reports Cost Control Ensure all hours and material usage are accurately recorded Ensure that utmost care is taken avoiding any damage to vehicles and components during service or repair Minimize wastage of all materials, oils and fluids Attend all training identified by management to ensure a high product knowledge skill level Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved