CLIENT SERVICES CONSULTANT X3 IN SOUTH AFRICA
Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests · Telephonically take customer through the service process. · Finalise calls at point of contact, where possible. · Deal with all customers in a professional manner in strict accordance with Surewise & iwyze values and standards. · Manage time and workloads to ensure that deadlines and targets are met. · Demonstrate an excellent knowledge of the Surewise & iwyze products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer. Be personally responsible for reaching set targets. · Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader: Operations. · Provide customer services in line with quality and performance standards · Build positive customer relations and solve or escalate customer queries and complaints · Gather feedback on customer satisfaction and report to the relevant party · Proactively suggest improvements in customer service and relations where applicable. Salary R Call now:
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