CALL CENTER AGENTS IN JOHANNESBURG

Call Center Agent This is a contract position. To assist with the ever growing popularity of its apps, our client, a major social media company, is looking for Outbound Call Center Agents to assist its users. Responsibilities: • Make outbound calls to users who are experiencing verification issues • Follow a detailed script to inquire why the user cannot verify their account • Minimize individual call length, while still providing excellent user support and service • Provide the user with a verification code • Send follow-up emails to the user after the call to ensure satisfaction • Extract pertinent info in a structured manner to understand current issues and improve user verification experience • Record call details such as user contacted, length of call, type of issue, etc. Skills: • Excellent verbal and written communication skills • Fluent English language skills • Experience in a customer service environment, preferably in a technical support call center • Working knowledge of Android phones and the operating system • Problem solving, multi-tasking, time management and organizational skills • Proven ability to follow directions and/or work independently and in a team environment as necessary • Ability to keep positive attitude at all times, particularly in difficult conversations with potentially upset users • Must be intrinsically motivated, energetic and love technology Contact 710 - show phone -