BUSINESS ANALYST IN SOUTH AFRICA

Responsibilities: Gather, understand, document and clearly communicate client requirements and processes related to business software development, acquisition and implementation. The ideal candidate will be process oriented and pay close attention to detail. The position also requires continuous professional internal client engagement. • Delivery of IT systems and applications for the Marketing and Business Development line of service in the company. This involves business analysis and defining functional specifications, configuration, training, testing, support, budgeting, time management and working closely with Development Services and GTS (IT operations). • Provide second line troubleshooting support for the company CRM solution • Gathering user requirements for each phase of the system across multiple service lines • Documentation of business and requirements specifications • Liaise with external software development and hosting company to communicate functional requirements • Verify that functional requirements have been accurately implemented in the solutions delivered • Assistance with testing of delivered solutions • Assistance with training where necessary • Build custom reports and dashboards specific to job functions • Maintaining the business project plan • Regular reports to the IFS BTM manager and other project stakeholders • Assist the IFS BTM manager with other BTM projects as time permits Salary will be R Per Yearly. To apply please kindly Contact us at: Phone: Fax: Email: