TELESALES POSITION IN EAST LONDON

ADVERT:TELESELLER REQUIREMENTS: GRADE 12 or higher qualification Computer Literacy Knowledge of Excel Telephone etiquette Aim to be multi-skilled allowing to perform any role in the operation. Accuracy and effective communication skills Must be punctual, reliable and willing to learn Any responsible request by Management must be adhered to. JOB DESCRIPTION Call each customer as appearing on the customer phoning list for a specific day of the week Enter each customer’s order accurately on the order sheet, repeat the order to the customer and tick off each product item on the sheet as proof of this check (name of customer, product, size, flavor and quantity) Capture the customer’s order into the computer system Double check the correct customer, product, size, flavor, quantity, availability of stock Print the invoice and mark off against the customer’s name on the customer phoning list as proof of invoicing On completion of the days order taking, a tick should appear against each customer as proof of customer invoice (Two ticks for a cheese order) Check all invoices appear on load sheet and tripsheet Sign load sheets after checking and give to Telesales Controller Whenever a merchandiser stated that no order is required or where a merchandiser never placed an order, the representative must be informed (email Telesales Controller and Rep) Cut-off time is midday daily. However, any order received from a major customer up to 14:00 must be accommodated. Telesales coordinator must inform sales representatives, and Marketing Manager when orders come in late No delivery to a major supermarket in East London/Mdantsane may be cancelled due to an underweight load without permission form the Marketing Manager If the Marketing Manager granted permission to not deliver an order, telesales must inform the Store Manager and Representative of the decision